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Contivio Contact Center
Description de Contivio Contact Center
Le logiciel cloud de téléphonie et de centre d'appels de Contivio est une solution tout-en-un qui permet de réduire les couts, d'améliorer la satisfaction des clients et d'augmenter la productivité des agents. Déployée sous forme de barre d'outils dans un navigateur, il vous suffit de brancher un casque pour disposer d'une solution d'entreprise utilisant la technologie brevetée CloudConnect de Contivio.com pour s'intégrer à n'importe quel CRM (Customer Relationship Management), y compris NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM et Oracle Sales Cloud. Contivio est également
Qui utilise Contivio Contact Center ?
Compte tenu de la grande diversité de l'offre de l'éditeur, la solution ne se concentre pas sur des secteurs spécifiques. En d'autres termes, le logiciel est adapté aux utilisateurs de CRM, il vise donc généralement à intégrer des équipes travaillant sur la base de CRM.
Contivio Contact Center ne vous convainc pas tout à fait ?
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Contivio Contact Center
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Avis sur Contivio Contact Center
Contivio - White Labs
Avantages :
The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down!
Inconvénients :
It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.
Reliabe and Digital Call Center Approach
Avantages :
Contivio Contact makes the right call recording, and it ensure various processes are well handled.
Inconvénients :
Contivio Contact delivers a concrete plan in making all the call solution immediate.
Poor implementation and project management for onboarding. Poor instruction.
Commentaires : awful. won't ever recommend
Avantages :
When customers could call us, it worked?
Inconvénients :
No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.
Réponse de l'équipe de Contivio
il y a 6 ans
Good Afternoon, I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com) Thanks, Tim
Great when I'm on the Road
Avantages :
I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane.
Inconvénients :
I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available
Contivio Review
Commentaires : I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time.
Avantages :
Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about.
Inconvénients :
I don't like the fact that there are so many options on the screen. It can be a bit overwhelming.
