17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Helpjuice
Description de Helpjuice
Helpjuice est LA plateforme de base de connaissances (KB) utilisée par des milliers d'entreprises pour réduire les ressources d'aide et partager les connaissances en interne.
- Entièrement personnalisable. L'équipe Helpjuice vous aide même à personnaliser votre base de connaissances pour la rendre parfaite. Dites adieu aux KB impersonnelles.
- La recherche intelligente instantanée affiche les BONS résultats dès votre première recherche.
- L'analyse avancée vous donne un bon aperçu de votre KB et vous dit comment l'améliorer.
- Autres fonctionnalités : plusieurs langues, SSO, domaine personnalisé, API.
Qui utilise Helpjuice ?
Des petites start-ups aux plus riches entreprises, des milliers de clients font confiance à Helpjuice pour alimenter leur base de connaissances.
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Avis sur Helpjuice
Help Juice is amazing
Commentaires : I think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap
Avantages :
I love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website.
Inconvénients :
really nothing. the software just works and it does the job
Alternatives envisagées précédemment :
Amazing product
Commentaires : My team was impress. No more document all over the network hard to find to share knowledge.
Avantages :
Easy to use Friendly Interface. The content is indexed so fast
Inconvénients :
The editor might gain a few more feature in future Some search option can be optimise
HelpJuice is the one solution the fits all sizes
Commentaires : So far so good, love our new help center and love the future I see using HelpJuice here at Pura
Avantages :
So many features, some we did not even know were possible
Inconvénients :
It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it
Alternatives envisagées précédemment :
Great product overall, but scope for improvement
Commentaires : Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base!
Avantages :
Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys.
Inconvénients :
Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved.
Alternatives envisagées précédemment :
What we were looking for
Commentaires : I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them .
Avantages :
The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well.
Inconvénients :
I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie [productname].
