Description de Yonyx
Yonyx est une plateforme basée sur le cloud servant à créer des guides interactifs, pilotés par l'arbre de décision, qui se raccordent à la plupart des systèmes CRM. Les guides Yonyx aident les utilisateurs à suivre les processus métiers de manière interactive, qu'il s'agisse de dépannage, de service client, de télémarketing ou de libre-service client.
Yonyx permet d'améliorer la qualité et la cohérence du service fourni par une organisation, ce qui se traduit par une CSAT (satisfaction client) améliorée, une réduction des coûts et une augmentation des revenus grâce à une meilleure fidélisation et une acquisition plus rapide des clients.
Qui utilise Yonyx ?
Les équipes opérationnelles utilisant des applications d'aide à la décision basées sur les connaissances, des équipes de support technique, des équipes de service client, des préventes, du télémarketing, un service d'assistance et d'entretien informatique, des rédacteurs techniques.
Où peut-on déployer Yonyx ?
Yonyx en vidéos et en images
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Fonctionnalités - Yonyx
- CTI (couplage téléphonie informatique)
- Contrôles/Permissions d'accès
- Déploiement basé sur le web
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion des centres d'appel
- Gestion des commentaires
- Gestion des connaissances
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des incidents
- Gestion des opportunités
- Mesure des performances
- Mise en forme de texte
- Outils d'analyse de données
- Outils de collaboration
- Portail libre-service
- Rapports et analyses
- Rapports et statistiques
- Recherche en texte intégral
- Scripts d'appel
- Visualisation de données
Alternatives à Yonyx
Avis sur Yonyx
Providing Self-Service to our Dealer Network
Commentaires : We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.
While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.
Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.
Great user experience
Commentaires : Good experience, fast to load and submit entries.
Having the script right in the CRM to access easily.
There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.
Commentaires : I havent had serious issues with Yonyx but it has definitely negatively affected my performance on the floor due to the technical issues or misinterpreting the lead.
I like that its integrated with the lead page
I think it could be a lot faster, and there are a lot of bugs that occur with the script not in sync with the leads correct info. It can also be less clunky, its almost a skill in itself to navigate.
Réponse de l'équipe de Yonyx
il y a 3 semaines
Dear Hamid We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.
Commentaires : I feel that overall this product is a really good for what we do.
What I like about the software is that the scripting stays the same for most of the calls that we receive.
There few con's that I have. I think the one thing that comes to mind is that on certain leads the script is not always there. But is is easy to find using the menu button.
Essential for My Work
Commentaires : Yonyx is essential to my work at a call center and is a central part of helping me do my job well.
Yonyx is very intuitive to use, and I find it very easy to navigate through the scripting. It is very dependable, and I don't experience bugs very often.
Sometimes the names that populate in Yonyx are incorrect. However, this isn't a huge issue, and I can work around it.