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Description de ClinicTracker

ClinicTracker est un EHR (dossier médical partagé) robuste et évolutif pour centres spécialisés en santé mentale et traitement de la toxicomanie. L'entreprise a été fondée en 2000 par le Dr Michael Gordon, un psychologue clinicien de renom et Joshua Gordon, un ingénieur logiciel primé. Le logiciel performant de ClinicTracker assure la réussite de votre agence. ClinicTracker automatise toutes les tâches de routine de votre clinique, améliore la productivité de votre personnel, augmente l'efficacité de vos processus de facturation et fournit les outils dont vous avez besoin pour gérer efficacement votre clinique. Visitez le site web de l'éditeur pour commencer.

Qui utilise ClinicTracker ?

Centres spécialisés en santé mentale et traitement de la toxicomanie, services de placement familial, services sociaux, thérapie équine assistée, cliniques universitaires, services de conseil aux familles et d'orientation académique, cliniques spécialisées dans les troubles de l'alimentation.

ClinicTracker Logiciel - 1
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Avis sur ClinicTracker

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,2
Service client
4,6
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
61%
4
19%
3
17%
2
3%
Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

I love is an excellent system of clinical practice record and electronic medical record.

5,0 il y a 6 ans

Commentaires : The benefits that highlight the functionality of this software are: The Patient dashboard provides access to all patient data. The User Dashboard allows providers to access the status of their patients' details, procedures, appointments, messages, compliance alerts and ePrescription notifications. It is designed to optimize workflows from entry to discharge. The platform automates all clinical routines, increases billing efficiency, improves staff productivity and provides tools that help you manage your clinic effectively.

Avantages :

I like the most is that it is certified by ONC-ATCB for mental health and substance abuse practices. Consider that the program is suitable for almost all consultation settings, from small clinics to large behavioral health centers or abuse of articles with multiple locations.

Inconvénients :

I like the least is that the treatment for substance abuse is delicate, and for many approaches, the perspective of the work is case by case. However, the software is supported by ONC-ATCB for mental health and substance abuse practices.

Réponse de l'équipe de JAG Products

il y a 2 ans

Thank you for your review. Designed specifically for behavioral/mental health agencies including those specializing in substance abuse, ClinicTracker is dedicated to providing the best solution possible for electronic health record management: streamlining redundant operations, flexing for unique situations, providing accessibility for patients and caregivers while maintaining maximum security. We appreciate your feedback on how the system works for your organization and look forward to continuing with you as a partner in future improvements.

Amber
CEO (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées précédemment :

Very customizable EHR that has a development team that is focused on meeting your needs

5,0 l’année dernière

Commentaires : We appreciate our relationship with Clinic Tracker. I have worked with several EHR's in various capacities and ClinicTracker is very responsive to the customer's development requests, they have a responsive support team and look for end user feedback to continuously improve the system.

Avantages :

Pro's of Clinic Tracker; Ease of use for providers, customizable, appointment reminders, great support team, and it is very customizable so it meets the various contract needs of each program. We appreciate the ability to create our own forms and reports without having to pay a developer to do so. With that, if we get stuck Clinic Trackers amazing development team will assist us in problem-solving our needs. In addition, if it is a complex project Clinic Tracks Development team is able to achieve our project goals in a reasonable timeframe.

Inconvénients :

I would love to see the future development of Clinic Tracker integrating into Quickbooks. They are updating their compliance workflow systems as end users make suggestions, which will help automate compliance and decrease our risk exposure with staff not completing documentation in a timely manner. Lastly, the patient portal is a great feature, but clients need some technical skills. I would love to see it more simple like Docusign where they are able to click into the message, sign and submit with minimal navigation needs.

Kellie
Billing Department Manager (É.-U.)
Psychologie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Billing Software Functionality

3,0 il y a 4 ans

Avantages :

We find customer support, to be most helpful when we speak directly to a live customer support representative. This option is always available, and the response time for the request is adequate.

Inconvénients :

Our office has been a client of ClinicTracker for over 2 years. We consistently find billing features that we are not able to use, due to ClinicTracker limiting the functionality of these features and wanting us to pay an additional cost to have these features "usable" to us. For instance: On a UB04 Claim form, box 78 reflects rendering or referring providers. When sending in a ticket to ClinicTracker to inquiry on how to populate this box, we were told they would provide us the use of this feature for a substantial additional fee. Their reply was as follows: "The reason that my team has provided a quote for this feature is that we have not been able to obtain any proof or indication that it is a payer requirement. I previously asked if you had received denials where the payer stated that it was due to needing the "other" provider box populated. You said that you have received denials but didn't provide an example confirming that this is required for payment". So basically we have been told by ClinicTracket to "Prove It", apparently our explanation that claims are being denied due to this box not being populated was not a good enough reason for ClinicTracker to provide us the use of this feature. This feature is not customization that our office is asking to be created, but rather asking Clinic Tracker to further develop a feature that should already be available in order for providers to fully oblige by not only insurer guidelines, but also by CMS guidelines.

Réponse de l'équipe de JAG Products

il y a 2 ans

Thank you, Kellie, for sharing your feedback. Customer comment is the prime source for the continuing improvement of ClinicTracker. Our development team was able to find a zero-cost workaround that should have solved the problem for you and prevent others from running into a similar situation to yours in the future. Thank you for choosing ClinicTracker.

Hildee
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice
5,0 il y a 13 ans

Commentaires : The Bridge Family Center is located in West Hartford CT and operates an outpatient psychiatric clinic for children. The Bridge received notice that the software company that owned the software for the clinic was going out of business. The Bridge reviewed numerous software packages in an effort to find a replacement for the software. ClinicTracker was selected for a number of reasons. First, all of our interactions with the staff at ClinicTracker were pleasant. ClinicTracker staff was very accommodating, supplying demos for different Bridge staff members. Demos were also set up to show particular portions of ClinicTracker to specific Bridge staff (i.e. BillingTracker to billing and financials staff, clinical portions of ClinicTracker to clinical staff). There was no hard sell attitude when dealing with ClinicTracker. Demos of ClinicTracker highlighted the system's ease of use. This was very attractive because our previous system was complicated and cumbersome to use. From the first demo of ClinicTracker Bridge staff thought it was a system they could quickly become familar with and begin to use. ClinicTracker was an affordable software option for The Bridge. Once ClinicTracker was selected the real work began. The Bridge required a very fast turnaround on implementation because our current software would no longer be available. ClinicTracker staff was awesome during implementation. In a one month time frame they had installed the software and imported Bridge data from our current vendor and mapped it into ClinicTracker. Imported data was reviewed the Bridge staff. ClinicTracker staff worked closely with Bridge staff to make sure everything looked correct and operated successfully. On March 31st ClinicTracker trained Bridge clinical staff. We were live on April 1! ClinicTracker continued to work with Bridge finance staff to set up electronic billing through our clearinghouse. At the end of the first week our test batches had been accepted at the clearinghouse. In the last two and half months ClinicTracker has made some requested tweaks, giving us an even more usable, compatible system for our business. I have never had such positive feedback from staff following the implementation of a new system as I did with ClinicTracker. All staff comments have been positive. ClinicTracker is easy to learn and easy to use. I literally have had staff say to me "I love this system". ClinicTracker staff continues to be supportive and very responsive to questions. I believe The Bridge could not have made a better software selection.

Réponse de l'équipe de JAG Products

il y a 2 ans

We were glad for the opportunity to help the Bridge Family Center replace its management software and meet its tight deadline and are gratified to hear how well the system has been received by staff. Our goal is to truly be a partner to clinics, help them clear all hurdles and operate as efficiently and effectively as possible. Streamlined migration from other services is only the beginning, we hope to continue adjusting configurations and optimizing to get the best performance for each client. Thank you, Hildee, for sharing your experience with ClinicTracker. We appreciate being a partner!

Cara
Associate Director of Mental Health (É.-U.)
Hôpitaux et soins de santé, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Clinic Tracker - easy to use, comprehensive

4,0 il y a 5 ans

Avantages :

For users, it is easy to navigate and manage. The stock templates are comprehensive and easy to use. As an administrator, it is pretty easy to adjust the user settings as well as the system settings. This is a system that could easily be utilized in a private practice setting, especially since there is an optional billing component.

Inconvénients :

As an administrator, some of the reports do not capture the kind of data that I'm looking for (client demographics for example), and it is not always clear as to what fields are being pulled from to generate the reports. As a user, the treatment plan templates have way too many fields, some of which are redundant.

Réponse de l'équipe de JAG Products

il y a 5 ans

Hi Cara: Thanks for posting the review. As you know, we truly value your feedback but, even more, the partnership we've had with UHS for the past 10 years. We'll have your Success Representative, Max, contact you so he can explain how you can customize reports exactly as you want them by using our Report Builder. ClinicTracker's Form Builder also has a feature that lets you add, hide, and re-order tabs on forms like the Treatment Plan. It's all straightforward and easy to accomplish. Whenever you have questions like these, never hesitate to simply reach out to Max, or contact us through the ClinicTracker Support Portal. We're always looking to help users make the most of our system.