Qui utilise ReservationKey ?

Système de réservation pour les propriétés indépendantes dans le secteur de l'hôtellerie. Telles que chambres d'hôte, hôtels, motels, terrains de camping, chalets.

Description de ReservationKey

ReservationKey est riche de fonctionnalités, mais reste la solution la plus rentable pour le secteur du logement. On trouve parmi les utilisateurs des hôtels, des motels, des complexes hôteliers, des gestionnaires de propriétés, etc. Le fournisseur propose un essai gratuit de 30 jours, une installation gratuite, une personnalisation gratuite, avec toutes les fonctionnalités des systèmes concurrents, mais à un prix nettement inférieur. Assez grand pour répondre à tous vos besoins, mais suffisamment simple pour que vous puissiez travailler directement avec le propriétaire et fondateur de l'entreprise. Au service de milliers de clients depuis plus de 10 ans.

Informations sur ReservationKey

ReservationKey

http://reservationkey.com

Fondé en 2007

Prix de ReservationKey

ReservationKey n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de ReservationKey est disponible à partir de 29,00 $US/mois.

À partir de

29,00 $US/mois
Consulter les tarifs

Version gratuite

Non

Essai gratuit

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

ReservationKey - Fonctionnalités

Logiciels de gestion hôtelière
Automatisation du marketing
CRM
Carte de fidélité
Comptabilité intégrée
Gestion de la maintenance
Gestion des employés
Intégration GDS et OTA
Point de vente (PDV)
Pour locations saisonnières
Prise en charge de plusieurs établissements
Propriété unique
Réservation en ligne
Séjour prolongé
Traiteurs
Communications avec les invités
Gestion de l'expérience invité
Gestion des commissions
Gestion des contacts
Gestion des fournisseurs
Gestion des leads
Gestion des ordres de travail
Gestion des réservations
Gestion des tâches ménagères
Relevés de propriétaires
Traitement des paiements
CRM
Gestion des promotions
Gestion des réservations de chambres
Gestion des taux
Notes de réservation
Réservation d'activités
Réservation de tiers
Réservations de groupe
Support client

Avis sur ReservationKey

Afficher 5 avis sur 86

Note globale
4,9/5
Facilité d'utilisation
4,7/5
Service client
4,9/5
Fonctionnalités
4,8/5
Rapport qualité-prix
5/5
Reinhold M.
Co-owner, Manager
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 25/04/2019

"many years of great experience"

Commentaires: In our experience the integration with MyAllocator was one of the biggest achievements that the company did and it happened just in time for us, when it became unfortunately necessary to join OTA to keep bookings strong. The customer service of this company is simply outstanding. Whenever you have question, they get resolved via the "forum" , which seems to be a great way to communicate. In our memory we never needed a problem solved over the phone.

Avantages: We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.

Inconvénients: For us cons don't exist. Only this question seems to be a con since it is looking for more words.

  • Provenance de l'utilisateur 
  • Publié le 25/04/2019
Daryl ann K.
Host, Owner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 17/09/2019

"I love Reservation Key!"

Commentaires: I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Avantages: First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up.
On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service!
I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Inconvénients: This software goes above and beyond my expectations. So grateful!

  • Provenance de l'utilisateur 
  • Publié le 17/09/2019
Burney B.
owner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 13/10/2018

"ReservationKey is a good value"

Commentaires: ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up.

Avantages: The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Inconvénients: 1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic.
2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Réponse de l'éditeur

envoyé par ReservationKey le 30/10/2018

It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review.

  • Provenance de l'utilisateur 
  • Publié le 13/10/2018
Jennifer R.
Owner/Operator
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/03/2020

"I can run my business Now while Reservation Key runs my bookings!!!"

Commentaires: I have had a great experience from the very first phone call. The service provided has been top notch! I am so thankful that I found Reservation Key, I'm sad that it took me so long to find them!!

Avantages: I love that Reservation Key was so easy to set up and put into working order on my website right away. The ease of use for my customers was my main priority. The next thing that I found so wonderful is that it is so easy on the back end. I am not your traditional cookie-cutter hotel/motel. I am very flexible and have 12 units with 5 different types (sizes) of cabins. I had looked for a system for about 5 years. I did many trials and spent a lot of time on set up with all of them being very cumbersome to set up and didn't fit my needs or my customer needs due to not being able to customize as much as I needed. The price is on point for this product for me. All others were way over priced and for a small business that is only open seasonally, I couldn't afford a "big" product. The customer service [SENSITIVE CONTENT HIDDEN] has been absolutely amazing. There hasn't been one time that I haven't been able to get an answer and quickly.

Inconvénients: There has been NO Cons to this service for me!

  • Provenance de l'utilisateur 
  • Publié le 28/03/2020
Ron L.
President
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 14/06/2019

"Best Bang for your Buck"

Commentaires: We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8
We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.

Avantages: Easy to initially set up
Simple to use and menus make sense for the most part
Lots of capability for the money
Very cost effective when compared to other products/services
Integrates well and simply into our web site
Integrates with Tripadvisor so you don't need to use an OTA
Support is responsive when an issue has popped up
RK is constantly working on improvements and upgrades

Inconvénients: There are a few reports which could be added or improved
The gift certificate function could be updated and provide more ability to customize

  • Provenance de l'utilisateur 
  • Publié le 14/06/2019