Description de AIM
AIM offre aux commerces de détail non seulement un moyen de gérer leur inventaire, leurs clients et leurs ventes, mais également des modules complémentaires entièrement intégrés tels que la gestion des comptes fournisseurs, le grand livre, les bons de commande, les réparations et opérations de maintenance, la planification des cours/rendez-vous, la facturation, les locations à court terme, les contrats de vente/location, la gestion des contacts et l'envoi d'e-mails. Créez votre propre solution logicielle de vente au détail personnalisée en ajoutant ce dont vous avez besoin. AIM s'intègre à Active-e pour offrir une solution complète de commerce de détail en ligne.
Qui utilise AIM ?
AIMsi est utilisé par des commerces de détail de divers secteurs aux États-Unis et au Canada, notamment les magasins de musique, les magasins d'électroménager, de vélo, de fitness, d'aspirateurs, de couture, d'alcool, de loisirs, de golf, d'armes à feu, d'achat-vente, de dépôt-vente et bien plus encore.
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Its really easy to make reports which is good for this type of software
I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.
I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.
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Small shop with multiple needs
Commentaires : Overall the POS has helped us make large improvements to how we do bussines. In many small ways the software is inflexable and since we have an owner with a CPA he has noted that the accounting side of the software is not as intuitive as others like quickbooks. As we get more familiar with it things are making more sense but the learning curve for the accounting reports is steeper than expected.
Customizing the menu system makes it easy to help new users get familiar.
The bugs that we do have often leave issues that take time to find or resolve after the initial issue is corrected.
AIM Software and POS System for retail sales
Commentaires : Positive! Their customer support is exceptional. Their Tech staff are very knowledgeableand patient. In 45-60 seconds, I can be on a call with an English speaking technical representative who knows the Tri-Tech/AIM system.
Quickly execute sales, tracking serialized inventory and sales is detailed and quick.
There are a million features! It was overwhelming in the beginning to decide which ones were going to be essential for our business.
It's a shame - good ideas, bad execution.
Commentaires : There are a lot of good ideas in this software, but things like a staff that's not on the same page, and a long-awaited refresh of their base tech keep AIMsi a frustrating software package. We stay because our lesson program is to big to be handled by any other solutions we looked at, but I would advise others to hold off until their promised rebuild is released.
Lesson management is good. Inventory management and sales are serviceable.
Built on outdated technology, which means the system will get slower and more bloated as your business grows. Simple ancillaries (like date lookup) require Googling to find outdated Microsoft files when you replace computers, and support won't have those files available. E-commerce is excruciatingly complex to execute; why must it be this complicated when options like Squarespace and Shopify exist? They don't require the user to learn XML to take full advantage of their features. The PO system is convoluted, the workflow makes no sense. Inventory management could stand to lose some processes to speed things up and make it more understandable. Reporting doesn't make much sense, either. But the most frustrating part for us has been the staff. Calling support is rarely a good experience; it often sounded like someone was paging through a manual to find a solution. Recently, I found out why: support is tiered, and we are on the lowest tier. I've been using this software for 5 years, and no one at TriTech offered us an upgrade. Online help files don't offer much more in the way of assistance. Navigation is clunky, and entries are often incomplete or outdated. We've also experienced the classic "sales promises features that developers say can't be done" routine. The most recent involved running their product on a Windows tablet - sales said it could be done, but later, support said it was only possible using Remote Desktop Protocol (a thing I wish I knew before I purchased the Windows tablet & an additional license). More than once, I've been scolded by sales for "not understanding how [their] software works." They require you to buy gift cards & hardware through them, at a substantial markup. I'm getting frustrated just thinking about this stuff...
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Commentaires : My overall experience has been great. From the beginning the help to set this program up for our needs was challenging but very successful. Josh, our salesman has been nothing but helpful and informative and always replys quickly and is always checking in. That is very important to us, someone who takes the time to email every so often to check in and make sure everything is going well. If we have a question he always responds quickly.
The more we use the software the more we learn and love the product. We use this software everyday runnig reports, for our POS, inventory, and much more. We love the button feature to make everyday use easy.
I find that it is hard to find a credit card company that is compliant with AIM.