MedEvolve

I work with MedEvolve every day!

Avantages :

I love this program. I have been using it for almost five years now! The scheduling is super easy. Creating new patients and searching for existing patients is a breeze. I work in the control function mostly posting charges for all the doctors, and I feel that it is very user friendly. They have great customer service...any time I have any trouble I always get a quick response via email or a phone call from really nice representatives.

Inconvénients :

Every once in a while the check eligibility function on insurances freezes up and I get knocked out of MedEvolve and have to log back in, but other than that I don't have any major issues/cons with this product!

Works well for our expanding clinic.

Avantages :

I am responsible for training employees to use MedEvolve in our clinic. This program is extremely easy to teach/learn, no matter previous computer experience.

Inconvénients :

I am still being told MedEvolve they can not do an update to their system to hide errors or outdated information (i.e., insurance plans that assimilate continuously, duplicate referring physician profiles, etc). We do review new systems that come out to stay current on what is on the market and, while MedEvolve remains our choice, every other system we have looked at is able to perform this service. Our system is full of errors that I can not hide from the user group to keep them from choosing wrong information.

A good PM program that has the potential to be even better.

Avantages :

When the support staff answers the tech support line. Can usually get an immediate resolution to an issue. Which is extremely important.

Inconvénients :

No longer having Word/Excel capabilities was a huge mistake in my opinion. The custom reporting capability is still very limited & most times extremely difficult to set up a report. Too many different areas to determine if where should try making a report from. Reports, Account Analysis or Data Mining.

I've been using this system for almost 7 years & I love that it is easy to learn & use!

Commentaires : A working knowledge of billing - posting - of patient charges- Insurance payments -Patient payments!

Avantages :

That when there is an issue - help is just a phone call or an email away. The support team is always willing to go the extra mile to help with any situations even when it is an IT issue or our EMR is the culprit. The support team again is great-they explain and teach and help - they deserve a GOLD star.

Inconvénients :

That we have to have 2 systems ie:EMR. It is very frustrating to have to work within two different systems and unfortunately the EMR we have is going away so we will no longer have medevolve in a few months.

have been with MedEvolve for many years, support has changed greatly since the beginning years.

Commentaires : before going with MedEvolve we did all our claims on paper and kept paper ledgers for statement purposes. Looked at several software systems back in 2002 and MedEvolve was the easiest to use and reports were many

Avantages :

ease of use - billing software is very good and easy to learn. Appointment scheduling pretty good, don't like the new changes though

Inconvénients :

reports can be a little tricky- lost a report due to an update that I have used since day 1 - sent an email 3/13/17, case 96021, and no one has ever gotten back with me ??? Also had someone working on an issue with an appointment type not transferring to GMed a month ago and still not resolved