Description de Synchroteam

Gérez efficacement vos ressources mobiles, simplifiez vos processus métier et optimisez vos coûts grâce au logiciel de gestion de la maintenance sur site (gestion des interventions) Synchroteam. Synchroteam propose un service de traçabilité, de planification, de distribution, de calendrier, de gestion des tâches, de reporting, de CRM, de facturation et de cartographie. SaaS en cloud avec applications mobiles iOS et Android. S'intègre avec Quickbooks, Salesforce et Zoho. Créez votre version d'essai gratuite en moins d'une minute et organisez vos interventions avec cette solution maintenance sur site abordable, puissante et personnalisable. Prise en charge en direct.

Qui utilise Synchroteam ?

Le logiciel de gestion des interventions Synchroteam fonctionne parfaitement pour les PME, les entreprises de taille moyenne et les entreprises de CVC, d'électricité, d'inspection, de lutte antiparasitaire, de plomberie, de maintenance, d'ordonnancement et de sécurité.

Où peut-on déployer Synchroteam ?

Cloud, SaaS, web, Android (mobile), iPhone (mobile)

À propos de l'éditeur

  • Synchroteam
  • Fondé en 2000
  • Support téléphonique
  • Chat

Pays disponibles

Afrique du Sud, Allemagne, Andorre, Arabie saoudite, Argentine et 99 autres

Langues

allemand, anglais, chinois traditionnel, espagnol, français et 8 autres

Synchroteam - Prix

À partir de :

24,00 $US/mois
  • Oui, essai gratuit disponible
  • Oui, version gratuite disponible

Synchroteam est disponible en version gratuite et propose un essai gratuit. La version payante de Synchroteam est disponible à partir de 24,00 $US/mois.

Plans de tarification obtenez un essai gratuit

À propos de l'éditeur

  • Synchroteam
  • Fondé en 2000
  • Support téléphonique
  • Chat

Pays disponibles

Afrique du Sud, Allemagne, Andorre, Arabie saoudite, Argentine et 99 autres

Langues

allemand, anglais, chinois traditionnel, espagnol, français et 8 autres

Synchroteam en vidéos et en images

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Vidéo de Synchroteam
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Fonctionnalités - Synchroteam

  • Accès mobile
  • Alertes mobiles
  • Alertes/Notifications
  • Application mobile
  • Base de données de clients
  • Base de données de contacts
  • Base de données des employés
  • Booking Management
  • CRM
  • Calcul des heures supplémentaires
  • Champs personnalisables
  • Contrôles/Permissions d'accès
  • Création de bons de travail
  • Devis
  • Emplacements multiples
  • Estimation
  • Facturation
  • Fonction de glisser-déposer
  • GPS
  • Gestion de la conformité
  • Gestion de la disponibilité
  • Gestion de la flotte
  • Gestion de la paie
  • Gestion de projets
  • Gestion des calendriers
  • Gestion des clients
  • Gestion des congés
  • Gestion des contrats/licences
  • Gestion des documents
  • Gestion des e-mails
  • Gestion des employés
  • Gestion des expéditions
  • Gestion des factures
  • Gestion des feuilles de temps
  • Gestion des flux de travail
  • Gestion des inspections
  • Gestion des modèles
  • Gestion des ordres de travail
  • Gestion des rendez-vous
  • Gestion des sous-traitants
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Géolocalisation
  • Heures facturables et non facturables
  • Historique des clients
  • Historique des services
  • Importation et exportation de données
  • Intégration QuickBooks
  • Intégration comptable
  • Intégrations de tiers
  • Lecture de codes-barres et de tickets
  • Logiciels d'actions préventives et correctives
  • Maintenance préventive
  • Messagerie SMS
  • Mesure des performances
  • Mises à jour en temps réel
  • Modèles de rapport
  • Modèles personnalisables
  • Notifications en temps réel
  • Optimisation des itinéraires
  • Paiements électroniques
  • Planification
  • Planification automatisée
  • Planification de la maintenance
  • Planification des rendez-vous
  • Planification des tâches
  • Planification du personnel
  • Planification en temps réel
  • Pointage
  • Portail client
  • Portail libre-service
  • Pour entreprises de CVC
  • Pour entreprises de dératisation
  • Pour sous-traitants en commerce/électr. industrielle
  • Rappels
  • Rapports et analyses
  • Rapports et statistiques
  • Recouvrement des paiements sur le terrain
  • Rendez-vous récurrents
  • Routage
  • Réservation en ligne
  • Saisie automatique du temps
  • Saisie de signature mobile
  • Scan et analyse d'image
  • Signature électronique
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi de l'infestation
  • Suivi de la conformité
  • Suivi des activités
  • Suivi des compétences
  • Suivi des ressources
  • Suivi des vacances/congés
  • Suivi des équipements
  • Suivi du temps
  • Suivi du temps en ligne
  • Suivi du temps et des dépenses
  • Synchronisation du calendrier
  • Tableau de bord d'activités
  • Traitement des paiements

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Avis sur Synchroteam

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,3
Service client
4,2
Fonctionnalités
4,1
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
57%
4
38%
3
4%
1
2%
Robert
Robert
Owner/Head Tech (Canada)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Efficient. Informative. Useful

5,0 il y a 5 ans

Commentaires : I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Avantages :

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Inconvénients :

missing some features, for example can't search by serial number

Réponse de l'équipe de Synchroteam

il y a 4 ans

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Joe
Field Manager (É.-U.)
Télécommunications, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Initial review

5,0 il y a 3 ans

Commentaires : Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Avantages :

Streamlining of my team's dispatching process

Inconvénients :

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Réponse de l'équipe de Synchroteam

il y a 3 ans

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Ryan
Ryan
Owner (Canada)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Not great, not terrible

3,0 il y a 5 ans

Commentaires : Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Avantages :

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Inconvénients :

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Réponse de l'équipe de Synchroteam

il y a 4 ans

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Ben
Tech Consultant (Israël)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent Software with excellent service

5,0 il y a 3 ans

Avantages :

The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Inconvénients :

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Alternatives envisagées : AI Field Management

Pourquoi passer à Synchroteam : Much more robust. Customizable for our needs.

Réponse de l'équipe de Synchroteam

il y a 3 ans

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Reinoudt
Managing Partner (Pays-Bas)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very helpful

5,0 il y a 3 ans

Commentaires : We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Avantages :

It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Inconvénients :

The color schemes of the planboard could be easier on the eyes.

Réponse de l'équipe de Synchroteam

il y a 3 ans

Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.