Qui utilise Synchroteam ?

Le logiciel de gestion des interventions Synchroteam fonctionne parfaitement pour les PME, les entreprises de taille moyenne et les entreprises de CVC, d'électricité, d'inspection, de lutte antiparasitaire, de plomberie, de maintenance, d'ordonnancement et de sécurité.

Description de Synchroteam

Gérez efficacement vos ressources mobiles, simplifiez vos processus métier et optimisez vos coûts grâce au logiciel de gestion de la maintenance sur site (gestion des interventions) Synchroteam. Synchroteam propose un service de traçabilité, de planification, de distribution, de calendrier, de gestion des tâches, de reporting, de CRM, de facturation et de cartographie. SaaS en cloud avec applications mobiles iOS et Android. S'intègre avec Quickbooks, Salesforce et Zoho. Créez votre version d'essai gratuite en moins d'une minute et organisez vos interventions avec cette solution maintenance sur site abordable, puissante et personnalisable. Prise en charge en direct.

Informations sur Synchroteam

Synchroteam

http://www.synchroteam.com

Fondé en 2000

Prix de Synchroteam

Synchroteam est disponible en version gratuite et propose un essai gratuit. La version payante de Synchroteam est disponible à partir de 22,00 $US/mois.

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À partir de

22,00 $US/mois
Consulter les tarifs

Version gratuite

Oui

Essai gratuit

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Synchroteam - Fonctionnalités

  • Accès mobile
  • Base de données de clients
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Portail libre-service
  • Routage
  • Suivi de l'historique des services

Logiciels d'affectation du personnel : afficher la liste complète

  • Base de données de clients
  • Gestion des arrêtés municipaux
  • Gestion des expéditions
  • Gestion des rendez-vous
  • Gestion des sous-traitants
  • Lecture de codes-barres
  • Modèles de rapport
  • Scan et analyse d'image
  • Suivi des échecs d'inspection

Logiciels d'inspection : afficher la liste complète

  • Coût des tâches
  • Devis
  • Facturation
  • Gestion des clients
  • Gestion des leads
  • Gestion des ordres de travail
  • Gestion des stocks
  • Imagerie de documents
  • Planification

Logiciels d'installation de systèmes de sécurité : afficher la liste complète

  • Accès mobile
  • Facturation
  • Gestion des clés et des serrures
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des étalonnages
  • Maintenance prédictive
  • Maintenance préventive
  • Planification
  • Suivi de l'historique des services
  • Suivi des ressources

Logiciels de gestion de la maintenance : afficher la liste complète

  • Accès mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Planification de la maintenance
  • Routage
  • Suivi de l'historique des services

Logiciels de gestion de services CVC (chauffage, ventilation, climatisation) : afficher la liste complète

  • Accès mobile
  • Base de données de contacts
  • Devis
  • Facturation
  • Gestion des contrats
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Planification
  • Recouvrement des paiements sur le terrain
  • Routage
  • Signature électronique
  • Suivi de l'historique des services
  • Suivi du temps en ligne

Logiciels de gestion des interventions : afficher la liste complète

  • Base de données de clients
  • Création de bons de travail
  • Devis
  • Gestion des contrats
  • Gestion des expéditions
  • Gestion des stocks
  • Gestion des tâches
  • Maintenance préventive
  • Planification
  • Rendez-vous récurrents
  • Routage

Logiciels de gestion des ordres de mission : afficher la liste complète

  • Budgétisation et prévision
  • Gestion des sous-traitants
  • Gestion du cycle de vie des employés
  • Gestion du recrutement
  • Gestion du temps et des absences
  • Main-d'œuvre variable
  • Mesure des performances
  • Planification du personnel
  • Prévision du travail
  • Suivi des compétences

Logiciels de gestion du personnel : afficher la liste complète

  • Base de données des employés
  • Calcul des heures supplémentaires
  • Facturation
  • Gestion des feuilles de temps
  • Heures facturables et non facturables
  • Saisie automatique du temps
  • Suivi des vacances/congés
  • Suivi du temps hors ligne
  • Suivi du temps mobile
  • Taux de facturation multiples

Logiciels de gestion du temps : afficher la liste complète

  • Aménagement paysager
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion de la paie
  • Gestion des contrats
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des tâches
  • Planification des rendez-vous
  • Routage
  • Suivi du temps

Logiciels de paysagisme : afficher la liste complète

  • Alertes/Notifications
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Planification automatisée
  • Planification des cours
  • Planification des groupes
  • Planification des installations
  • Planification des rendez-vous
  • Planification des ressources
  • Planification du personnel
  • Planification en temps réel

Logiciels de planning : afficher la liste complète

  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Paiements mobiles
  • Signature électronique
  • Suivi du temps
  • Traitement des paiements

Logiciels pour artisans : afficher la liste complète

  • Accès mobile
  • Devis
  • Dispositions des biens
  • Facturation
  • Gestion de la flotte
  • Gestion des expéditions
  • Historique du service client
  • Planification
  • Routage
  • Suivi de l'infestation
  • Suivi de l'usage des pesticides

Logiciels pour entreprises de désinsectisation/dératisation : afficher la liste complète

  • Accès mobile
  • Facturation
  • Gestion des clients
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Planification
  • Réservation en ligne
  • Suivi des équipements

Logiciels pour entreprises de nettoyage de tapis : afficher la liste complète

  • Accès mobile
  • Devis
  • Facturation
  • Gestion des clients
  • Gestion des ordres de travail
  • Gestion des produits chimiques
  • Planification
  • Routage

Logiciels pour piscines : afficher la liste complète

  • Application mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Routage
  • Suivi de l'historique des services

Logiciels pour plombiers : afficher la liste complète

  • Accès mobile
  • Devis
  • Facturation
  • Gestion des clients
  • Gestion des contrats
  • Gestion des ordres de travail
  • Planification
  • Pour sous-traitants en commerce et/ou électricité industrielle
  • Suivi du temps

Logiciels pour électriciens : afficher la liste complète

Synchroteam - Logiciels similaires

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Avis sur Synchroteam

Read all reviews

Overall rating

4,5/5

Average score

Facilité d'utilisation 4,3
Service client 4,2
Fonctionnalités 4,1
Rapport qualité-prix 4,3

Review software

Share your experiences with other software buyers.

Écrivez votre avis !
Robert Y.
Owner/Head Tech
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/02/2017

"Efficient. Informative. Useful"

Commentaires: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Avantages: Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Inconvénients: missing some features, for example can't search by serial number

Réponse de l'éditeur

envoyé par Synchroteam le 01/05/2018

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

  • Source de l'avis 
  • Publié le 22/02/2017
Joe L.
Field Manager
Télécommunications, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/06/2019

"Initial review"

Commentaires: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Avantages: Streamlining of my team's dispatching process

Inconvénients: Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Réponse de l'éditeur

envoyé par Synchroteam le 23/06/2019

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

  • Source de l'avis 
  • Publié le 20/06/2019
Ryan P.
Owner
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 27/12/2017

"Not great, not terrible"

Commentaires: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Avantages: The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Inconvénients: Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Réponse de l'éditeur

envoyé par Synchroteam le 01/05/2018

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

  • Source de l'avis 
  • Publié le 27/12/2017
Benton T.
CEO
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 24/06/2020

"Used in start up company"

Commentaires: It is getting the job done.

Avantages: The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck.

Inconvénients: There are some common features I would expect to see that aren't there, but I've found work-arounds.

Réponse de l'éditeur

envoyé par Synchroteam le 25/06/2020

Thank you Benton for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been able to assist Star Fleet Management and Services during its initial phases of business! We are thrilled to see you are taking advantage of our support, and encourage you to reach out to them for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

  • Source de l'avis 
  • Publié le 24/06/2020
Ben W.
Tech Consultant
Logiciels, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/08/2019

"Excellent Software with excellent service"

Avantages: The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Inconvénients: It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Réponse de l'éditeur

envoyé par Synchroteam le 21/08/2019

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

  • Source de l'avis 
  • Publié le 18/08/2019