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LineLeader by ChildcareCRM

LineLeader by ChildcareCRM

Description de LineLeader by ChildcareCRM

Gagnez plus d'enregistrement avec le système web de gestion de la relation client (CRM). Les administrateurs peuvent facilement tracer et suivre leurs leads, de l'enquête initiale à l'enregistrement. Cette solution contribue à l'efficacité de vos processus de marketing et de vente, améliore votre communication avec les parents, empêchent que vos opportunités ne tombent à l'eau et améliore vos taux de conversion. Ce logiciel fournit à la direction des statistiques et des rapports de tendance précieux. Il s'intègre à votre site web et à la plupart des logiciels de gestion.

Qui utilise LineLeader by ChildcareCRM ?

Organismes de garderie à site unique et multi-sites aux États-Unis, au Canada, en Australie, en Nouvelle-Zélande et au Royaume-Uni. Cette solution traite de 1 à 1 000 sites avec une capacité illimitée de prospects, enfants et utilisateurs. 2 300 emplacements actuels.

LineLeader by ChildcareCRM Logiciel - 1
LineLeader by ChildcareCRM Logiciel - 2

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LineLeader by ChildcareCRM

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Avis sur LineLeader by ChildcareCRM

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,4
Service client
4,7
Fonctionnalités
4,4
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
81%
4
11%
3
8%
Julien
Julien
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Art, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Run my business through it!

5,0 il y a 6 ans

Commentaires : Run my business from it and we've been growing 60% every year!

Avantages :

What I like most about childcareCRM is the price for what I do. I've tried Infusion soft before and others. They are great but it would have costed me an arm and a leg to have it customized for my business. Some of the reasons I chose childcareCRM over others was 1. price, 2. how customized it is to my business, 3. they customer service.

Inconvénients :

What I like least about childcareCRM. It is not the easiest to have someone trained in. I think the UX could be improved. Nevertheless I still give it a 10/10.

Réponse de l'équipe de ChildcareCRM

il y a 6 ans

We are putting a priority on enhancinig the user interface during 2019 among other suggestions from our customers.

Ashley
Director (É.-U.)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Childcare CRM to track leads

5,0 il y a 4 ans

Commentaires : Overall, I have had excellent experiences with the professionals that work in the customer service department and check to make sure that I am continuing to do well while operating the software.

Avantages :

I love that this software takes our extensive waitlist and makes it manageable to keep up with correspondence and questions so that those on the waitlist feel like we forgot about them or lost their information. The templates speed up the email process and with it being automated I don't really have to think about it.

Inconvénients :

I have had a few struggles with the app connection when trying to use the Childcare CRM app on my phone/iPad. I have had some difficulty with bringing up my to-do list for follow up while working remotely. I can easily remedy this by logging into the full website though.

Sarah
Director of Marketing Operations (É.-U.)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Could be More User Friendly

3,0 il y a 4 ans

Commentaires : We are using ChildCareCRM as our place to manage all incoming leads across our sites. We have been able to integrate with our website which has been good and important. However doesn't necessarily integrate that well or easily with out system that we use to manage families once they are enrolled and attending our schools. Also doesn't display information from our application that well. Overall my experience with ChildCareCRM has been quite good and met most of our needs but I definitely think that it could be better and with more customizations would be able to better meet our needs.

Avantages :

The organization of leads is good and the layout in which the lead information is provided is simple and straight forward with a clean look. Really like to ability to schedule reports have them come automatically to my email as well as be available once I log in to my account. Also like the ability to conveniently manage and access multiple locations; for someone who is an administrator but sometimes a user at specific locations this is important. Like the bar graph view to get a quick overall look of where each location is at with their leads.

Inconvénients :

Don't like that you don't have the ability to add or remove status names/titles, would be better if we were able to customize this to meet our needs. Also don't like that you don't have the ability to manage notifications on a more specific/detailed level versus just on or off. The drip campaign feature is somewhat difficult to figure out and use even after watching the videos provided on the CRM support page. Customer support through the website isn't always super responsive, occasionally takes a significant amount of time or escalation from our account manager before receiving an adequate answer. Also was let down by the actual capabilities of ChildCareFORMS versus what we were told it was going to be able to do. And the implementation process took significantly longer than expected. Merge and duplicate functionality doesn't always work that well or seamlessly especially if its a merge/duplicate across multiple locations.

J.D.
President (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Fantastic Software Choice for Child Care Proviers

5,0 il y a 6 ans

Commentaires : The experience has been good.

Avantages :

This software helped us finally get our arms around the incoming funnel of potential new clients. The systematic process of moving the leads through the process has helped us better structure our marketing and enrollment process.

Inconvénients :

The software has almost too many options. Beginners beware, this software is not for the non-tech savvy user. You must have some sort of technical ability to navigate through the different screens. Some of the features are buried in menus which are not intuitive. They are not difficult to find once you know where they are located, but the features are not where you might think they would naturally fit.

Sarah
Accounting Associate (É.-U.)
2128, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Childcare CRM Review from childcare company with 50+ locations

4,0 il y a 6 mois

Commentaires : We pride ourselves on utilizing the top systems in the industry and believe ChilcareCRM to be one of the best.

Avantages :

The system is so robust to ensure there is a complete touchpoint process for leads coming in. The whole process to bring a family in and track all of the tasks needed through the process to start the family is great. We use the communication tool as our main way to communicate with families.

Inconvénients :

We would like some more options to customize certain categories and a PCI compliance for data/forms.

Samantha
Director (É.-U.)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Childcare Software for Waitlist

3,0 il y a 2 ans

Commentaires : Although I was very excited to have this software - my google spreadsheets seemed easier to use. They difficulty and clutter of the tasks and different explanations of stages made it extremely hard to navigate. The software was supposed (and advertised) to be compatible with the parent communication app we used - but unfortunately, the flaws in the system made it impossible to connect the two.

Avantages :

The idea of the software is great and HIGHLY needed in Childcare settings.

Inconvénients :

The features are great on paper. Unfortunately, the execution of the features are flawed. It is too hard to move individuals from stage to stage in the enrollment process.

Hannah
Director (É.-U.)
2128, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good Basic CRM for Child Care

4,0 il y a 8 mois

Commentaires : This was a great system to help us keep track of our leads. The company is growing in directions that we don't need. If we were a start-up, we might consider more of the new features.

Avantages :

Easy to set up with decent customer support.

Inconvénients :

I am not a fan of the new interface and I don't use the new features that have been developed.

Jody
Jody
Business Manager (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Keep your school full!

5,0 il y a 6 ans

Commentaires : So far, my experience has been great!

Avantages :

I like that you can continue to make contact with families who hit our website- we can keep sending them little notes about our program hoping to entice them. Even after a tour, it is nice to be able to follow up with families.

Inconvénients :

There are a lot of steps to it and it does require getting into it everyday to fully manage it.

Jenna
Jenna
Sr Director of Operations (É.-U.)
Utilisateur LinkedIn vérifié
Bureau exécutif, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Alternatives envisagées précédemment :

Robust CRM with a lot of great features

5,0 il y a 2 ans

Avantages :

The communication automations and ease of scheduling tours has dramatically impacted our business for the better-- our leads are being contacted without any staff involvement and overall the system works well for our business.

Inconvénients :

The mobile functionality could be improved, as of now it is all but non-existant.

Stephanie
Stephanie
Director (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Complicated system in organizing how to boost your schools enrollment

3,0 il y a 7 ans

Commentaires : It helps you come up with a email system of boosting enrollment for your school. Also helps you organize the inquiries that come into your school.

Avantages :

The software has great ways to email parents, soon to be parents and more, but it is a complicated system and takes awhile to learn how to use. Our school personally had so many technical issues which potentially lost us business instead of helping us with business. It does help organize things though.

Inconvénients :

There are too many technical issues and although the customer support tries to help, the issues costs us business and were extremely frustrating.

Loura
Owner/Director (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Game Changer

5,0 il y a 4 ans

Commentaires : Before we implemented ChildCare CRM, I was having to hunt down leads on pieces of paper and sticky notes. Teachers were forgetting to tell me about phone calls. Parents would forget their tour times and dates. Follow up was not even a thing!
Now we have a link on our website that takes you straight to a form that goes into ChildCareCRM. That allows us to received leads even when we are closed! Drip campaigns handle our follow up! We can see who has received our communications and opened them.
This software truly has been a game changer!

Avantages :

This program allows me to get rid of the endless sticky notes, staff having to remember who called and keeping straight which parent is which. We are able to put plenty of information in order to truly customize the experience for the family, as well as have great information to pass on to the teachers. Being able to track emails and communication is invaluable!

Inconvénients :

It does take some time to learn and remember all the different things. I struggled with drip campaigns and templates, BUT the customer service is great and able to walk you through anything you need help with!

Sara
Marketing Project Manager (É.-U.)
Gestion de l'enseignement, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Drastically Increased Our Enrollment!

5,0 il y a 5 ans

Commentaires : We have used CRM for over three years and are constantly learning new things and making changes and updates. I run monthly reports from CRM to show our schools progress in enrollment and their efficiency using the system. Their reports are incredibly easy to understand and can be modified to show you exactly what you want to see. I would never switch away from this system and have been recommending it to other owners in our franchise. If you are looking to increase your enrollment and see how well your marketing dollars are being spent you need to use ChildCare CRM.

Avantages :

My favorite feature about ChildCare CRM is that it is 100% customizable. We set up our CRM to follow best practices and made some tweaks, but our Directors have the ability to customize it even further. This system has made our sales process manageable and straight forward. Some of our Directors are not tech savvy and they are able to run this system smoothly. My favorite aspect is the email and text templates that make our Directors lives easier.

Inconvénients :

Because we have customized our schools so much, sometimes our Directors become overwhelmed but it has not been anything they cannot handle. We always have to remember that CRM was not just created for us and the things we may dislike about it could be another schools favorite aspect.

Daria
Director (É.-U.)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

What Would I Do Without CRM?

5,0 il y a 4 ans

Commentaires : I have been a Director of a Child Care Center for seven years. I have used this software for all of these years and it has made my job all the more easier!

Avantages :

This software keeps me so organized. Being a Director of a child care center, organization is essential for running an effective business. I am able to track my communication with families as well as stay on top of future start dates and tasks.

Inconvénients :

If I had to critique CRM and think of something that I would improve that would be difficult to do. The customer service is impeccable and the overall efficiency of the software itself is too.

Taylor
Assistant Director (É.-U.)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

We love Childcare CRM

5,0 il y a 4 ans

Commentaires : Childcare CRM has made my job exponentially easier as the company's Enrollment Specialist! We have increased enrollment greatly and I attribute a huge part of that to Childcare CRM....and my winning personality of course!!

Avantages :

It has made keeping up with leads so much easier! I went from keeping track on spreadsheets to this! It makes my life SO MUCH BETTER!

Inconvénients :

I think the reports are great! I just need to become more versed in them

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Art
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It's a huge part of our business. I can easily manage the workflow of everyone.

5,0 il y a 7 ans

Commentaires : Accountability and clarity

Avantages :

It keeps you accountable. A lot more affordable than other software that do the same thing. Since using it you've not dropped any balls.

Inconvénients :

I don't have that many cons. If they could improve the emailing options that would be awesome. But it is a pretty strong software. I wish you could easily set up automation/other workflows based on the service.

Kim
Enrollment Specialist (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Can't image my job without CRM!

5,0 il y a 4 ans

Commentaires : I have used this as a director and have been amazed on we every enrolled families with out it. As the Enrollment Specialist, this makes my job so much easier to enroll new families for 5 locations. Any time I have a question everyone is eager to help!

Avantages :

We have 5 centers and we are able to keep all of our families in one system for me to be able to contact. It keeps on track for follow ups, be able to email or text groups, send out massive emails, and to make personable for families. Everything is one spot!

Inconvénients :

At this time, there isn't anything. This makes my job so much easier!

Clare
Classroom Coordinator (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This has helped me increase contact and enrollment. I have achieved full enrollment and been able t

5,0 il y a 7 ans

Commentaires : Higher enrollment, better communication and follow up

Avantages :

keeps information of past customers so I can see if a family has left one of our other schools in poor standing. Aleving me of the problem of dealing with poor behaviors or families that had a track record of not paying or had poor attendance. I also have been able to reconnect with families who have been on a wait list when their child has aged into another classroom that has openings.

Inconvénients :

At times I have found that the alerts continue to pop up after I have cleared them. Also I would like to have more options to be able to give more description to each family and reasons of enrolling or disenrolling

Réponse de l'équipe de ChildcareCRM

il y a 7 ans

Alerts cam be cleared individually or all at once. However, if an alert condition is not corrected, such as a child being past their start date and you do not enroll the child, make them a lost opportuity or change the date, the alert will come back. There are pick lists and a comment area for all enrollment and withdrawal reasons.

Michelle
Executive director (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Happy Multi User

5,0 il y a 3 ans

Commentaires : Experience using the program has been efficient and easy!

Avantages :

Being able to see where clients are in que! The easy follow up to stay in contact with prospective clients.

Inconvénients :

None at this time that I can think of. Very happy!

Karli
Family Engagement Manager (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Exceptional Customer Service and Intuitive Software

5,0 il y a 6 ans

Commentaires : This software has helped enormously with our school enrollment and specialty classes. I love that it is cloud based and I have access to it anywhere so I can respond to inquiries from home or while traveling. My lead information is organized in an easy to manage way. Team at Child Care CRM has been a tremendous help and is always ready to answer any questions I have. We have been extremely pleased with all the support we've received.

Avantages :

Easy to log and track information. Keeps all of my leads organized and allows for easy follow-up with families. Extremely fast customer service that responds to my questions with clear guidance and information.

Inconvénients :

I wish the tour and meeting schedule would communicate with my Google calendar

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Helpful for childcare inquiries

4,0 il y a 4 ans

Commentaires : Overall we have had a good experience with CRM. It is helpful for checking in with families that want to inquire about our center. COVID put a little bit of a damper on our attendance and CRM has been helpful to organize previous inquiries and check in with them.

Avantages :

We use this site daily to be able to gather inquiries for childcare. It is connected to our company site and is easy for parents to use.

Inconvénients :

It was really hard to get it to connect to our Procare software to be able to import information into the system easily.

Jessica
Assistant Director (É.-U.)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Childcare CRM

5,0 il y a 4 ans

Avantages :

I like that it tells me when the emails I sent out are being opened by the person receiving it.

Inconvénients :

When I have to change a child from new lead to enrolled it is a bit of a process and it takes a while. Im not a fan of how long it takes

Erika
Director (É.-U.)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Childcare Information

5,0 il y a 4 ans

Commentaires : Mediocre as far as learning all the tricks that CRM offers. Getting better all the time. Support is always awesome when I have questions.

Avantages :

I love the information that is automatically sent to our Procare reporting.

Inconvénients :

It does not always communicate properly with procare. I would like to be able to attached documents to send to families also.

Rebecca
Marketing Manager (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Child Care CRM increases productivity, reporting and engagement

5,0 il y a 6 ans

Commentaires : I was very happy with my use of Child Care CRM and the assistance of their team to make it successful.

Avantages :

The reporting capabilities for Child Care CRM are very detailed and may be run on many different criteria to analyze data for improved processes, company growth and increased revenue.

Inconvénients :

The system may be time consuming to use with data input, however, many fields may be integrated with the website or campaign for increased automation.

DeQuanna
Director (É.-U.)
Gestion de l'enseignement, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

i love the program. i like the out reach i can do with the parents

5,0 il y a 7 ans

Commentaires : yes

Avantages :

the communication peace. i love the fact i can email and call them right away. i love that if gives you jobs to do. helps withthe reminders.

Inconvénients :

i dont like that there is not a waiting list for parents that are in between finding a school. the waiting list should be for kids, that we have reasched out that arent looking right now

Réponse de l'équipe de ChildcareCRM

il y a 7 ans

ChildCareCRM does have a comprehensive waiting list component that allows for all children waiting for care to be on the list. It captures the reason (ie: No Space Available, New Center Opening, etc.), their priority, if there was a deposit paid and amount, the desired schedule and calculates the child's age group automatically as they grow older. Extensive reporting exists around all this data for quick analysis of demand and lists that can be selected and sorted anyway you want.

Rodrigo
Director of Admissions (É.-U.)
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

great CRM

5,0 il y a 4 ans

Commentaires : n/a

Avantages :

It is easy to use and it is very user friendly

Inconvénients :

I have yet to find any negatives within the platform