Description de SolarWinds Service Desk
Samanage est une des solutions de gestion des ressources informatiques les mieux notées. Ce logiciel ne se contente pas de produire des tonnes de métriques, de données et de rapports (même s'il fait bel et bien tout cela), il simplifie en outre des tâches complexes et automatise des tâches de base. Il vous permet de centraliser le suivi de votre matériel, vos logiciels, vos contrats, vos bons de commande, vos licences et vos garanties. Gagnez un temps précieux afin de proposer des services plus rapides et plus intelligents.
Qui utilise SolarWinds Service Desk ?
Idéal pour les entreprises de plus de 100 employés qui cherchent à gérer les opérations internes de l'assistance téléphonique et du centre de services, ainsi que les ressources informatiques dans une solution pour support technique unifiée et basée sur le cloud.
Où peut-on déployer SolarWinds Service Desk ?
Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
À propos de l'éditeur
- SolarWinds
- Situé à Tulsa, É.-U.
- Fondé en 1999
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
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À propos de l'éditeur
- SolarWinds
- Situé à Tulsa, É.-U.
- Fondé en 1999
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
SolarWinds Service Desk en vidéos et en images
Comparez le prix du logiciel SolarWinds Service Desk avec ses alternatives
Fonctionnalités - SolarWinds Service Desk
Alternatives à SolarWinds Service Desk
Avis sur SolarWinds Service Desk
Hossam S.
Alternatives envisagées :
Hossam's SolarWinds Service Desk Review
Commentaires : My overall experience with SolarWinds is very positive, although we have switched to another system due to budget issues, yet i still prefer it.
Avantages :
SolarWinds Service Desk is easy to use & what i like most about it is its dashboard customization feature, as i can be able to monitor my team's ticket status all day long, without having to look into the tickets of other teams, and being SolarWinds, it gives me the ability to view it in appealing charts, and reporting & notification is well maintained.
Inconvénients :
The least i like about it is its cost in relative to other ticketing systems in the market.
Asim M.
Alternatives envisagées :
Excellent ITSM tool
Commentaires : Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.
Avantages :
Ease of use and customisation. Customer services
Inconvénients :
Reporting is limited. Even customisation in reporting is limited
Andrew D.
Wish it was my daily driver...
Commentaires : Overall I enjoyed using this a great deal and wish we could move over to this from our current helpdesk solution. The connection time for our current software is absurd, having an external program needed just to remote in is a joke, and Kaseya goes down very...VERY often. This seems like the bar is set pretty low for SolarWinds to succeed, but I'd like to give credit where it's due. Web-based solutions for programs is truly the future in my opinion and SolarWinds is right inline with that. You can basically do everything from the web browser which means less for us to set up or maintain (and doesn't bug you about program updates all the time). I mean it when I say I'd love to move to SolarWinds.
Avantages :
To give some background, we took on IT services for a smaller company that was getting absorbed by us. While a lot of the IT foundations laid down were pretty flimsy or problematic, one thing stuck out as very well done. They were using Solarwinds for I.T. support and it was definitely a sigh of relief amongst the other mismanagement from before. Everything such as device enrollment was pretty simple, the feature set for online client management was well-stocked, and my favorite was the ability to remote in without needing an external program to do so. We currently use Kaseya and it's just hot garbage, I sincerely wish we could move over to Solarwinds for our main company's IT helpdesk tools.
Inconvénients :
While there is a lot to like about this, some of the UI felt a little "cramped" from time to time. The feature set was nice, but what I was looking for was sometimes a tiny little button on a small option bar. Perhaps some buttons or icons of size would help streamline things, as this can also make training others more difficult, since the task options are easy to miss.
Utilisateur vérifié
Good Out-Of-Box product for small, scalable team
Commentaires : We were attempting to solve the issue of ticket management in the IT department. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.
Avantages :
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users. The UI is where Samanage really knocks it out of the park though. It's modern, simplistic, "forum" layout is attractive and intuitive, and chat indicators on the tickets feels like your moving from a traditional email reply into a IM chat.
Inconvénients :
There's a lot to be desired when it comes to the fine details of the service. There are specific customization options for project management and ticket automation that aren't available that we wanted in our shop. When we reached out to our support member to discuss a possible addition/fix. They advised us to post our suggestion on their feedback board and if it received enough votes they would implement it. The same suggestion was found submitted over a year ago on the board (with over 300+ votes) yet no action was taken. I was hoping for a more, collaborative answer, instead of posting on a forum board in hopes that other members validate my need for them to implement it.
Eromonsele E.
Alternatives envisagées :
Great Service desk tool
Commentaires : Well, it was a good value for money.
Avantages :
It is easy to use and implement, manage and upgrade.
Inconvénients :
Well, customer service was not easy to reach
