SolarWinds Service Desk

Logiciel innovateur

Commentaires : J utilise ce logiciel tous les jours et il a changé ma vie car il est très facile à utiliser et à comprendre. Cela facilite beaucoup de mes tâches quotidiennes et il est très puissant et performant. Je recommande fortement.

Avantages :

Ce logiciel est très précis facile d'utilisation et ses nombreuses fonctionnalités nous sont très utiles.

Inconvénients :

Il y a beaucoup de fonctionnalités ce qui peut être un peu déroutant au début mais une fois qu'on a compris le système c'est très facile à comprendre et à manipuler.

It is simple to implement, administer, and update

Commentaires : In my opinion, web-based program solutions are the way of the future, and SolarWinds is right there with them. I truly mean it when I say I'd want to switch to SolarWinds because of the ease with which everything can be done from a web browser.

Avantages :

I like that we can measure time, open rates, add project and task users, and connect files to our projects and tasks. This is a must-have for me in my current position. It's a great way to stay on top of tasks. All task updates are sent to you in real time. Support and asset management use cases are at the bleeding edge of this technology here. An good solution that meets the majority of ITSM criteria is available.

Inconvénients :

The task arrangement for submitting new tickets might be a little complicated at times. Most users won't be able to see or realize how much backend setup is required, thus someone has to do it or teach them.

Hossam's SolarWinds Service Desk Review

Commentaires : My overall experience with SolarWinds is very positive, although we have switched to another system due to budget issues, yet i still prefer it.

Avantages :

SolarWinds Service Desk is easy to use & what i like most about it is its dashboard customization feature, as i can be able to monitor my team's ticket status all day long, without having to look into the tickets of other teams, and being SolarWinds, it gives me the ability to view it in appealing charts, and reporting & notification is well maintained.

Inconvénients :

The least i like about it is its cost in relative to other ticketing systems in the market.

SolarWinds: A Service Desk Great Experience

Avantages :

A seamless reservoir of information with intuitive workflow and setup capabilities that greatly simplifies service desk management.

Inconvénients :

Lapses in chat response time and limited features for software management and SLA warning functions can pose challenges.

On-Premise product thatrequires some hefty configuration

Commentaires : We needed a product that did not cost much and would obey ITIL standards.The tool does the above, but it requires vast knowledge on how to set up, admin and implement changes.The end users seemed to go along with the tool, but when basic changes needed to be made, you always looked for the one person who knew how the original setup was done, as it was the only way of making the changes safely.

Avantages :

I like the securityI like the interfaceI think it's a fairly good value as we bought a perpetual license.ROI is fairly good.

Inconvénients :

It is hard to configure, relying on the command line to do many things and not easy to train admin users on administrating this tool.