eRSP

Description de eRSP

eRSP est une solution web simple et tout-en-un. Celle-ci comprend des fonctionnalités de planification intuitive, téléphonie, communication bidirectionnelle, traitement des données financières et paiements, des reportings FLSA et ACA ainsi que des outils de marketing et de recrutement. eRSP a tout ce dont vous avez besoin pour gérer une entreprise afin de vous permettre de dispenser les meilleurs soins possibles à vos clients.

Informations sur eRSP

Kaleida Systems

http://www.kaleidasystems.com

Fondé en 1999

Prix de eRSP

eRSP n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

eRSP - Fonctionnalités

Logiciels d'aide à domicile
Communication sur le terrain
Facturation
Gestion de la paie
Gestion des aidants
Gestion des assurances
Gestion des clients
Gestion des plans de soins
Planification
Vérification des visites
Conforme HIPAA
Emplacements multiples
Facturation
Fonction de glisser-déposer
Gestion des dossiers patients
Gestion des enseignants et du personnel scolaire
Gestion des médecins
Gestion des non-présentations
Planification des gardes
Planification des rendez-vous
Portail libre-service
Rendez-vous récurrents

Avis sur eRSP

Afficher 5 avis sur 10

Note globale
3,6/5
Facilité d'utilisation
3,2/5
Service client
3,3/5
Fonctionnalités
3,2/5
Rapport qualité-prix
4,1/5
Jonathan S.
Finacial Officer
Services à la personne et aux familles, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 03/10/2019

"Top Notch and Industry Leader"

Commentaires: eRSP solves our billing and invoice problems, it makes life so much more efficient and easy when it comes to billing our clients. It's also the best when it comes to scheduling and tracking caregivers in the field. The clock in feature for the caregivers it top notch!

Avantages: eRSP is very easy to use and is very thorough in capturing every detail of our in home caregiving business. It works well for our office staff and our caregivers in the field. I especially love how it works with our invoicing, and how well it integrates with the VA (Veteran Administration) billing system. We are able to bill the VA directly from eRSP, and we are able to receive payments via eRSP, this saves us a lot of time when it comes to invoicing. eRSP also works seamlessly with Quickbooks in every aspect: employees, payroll and invoices all can be imported from eRSP right into QuickBooks. eRSP is top notch product!

Inconvénients: Nothing really. I can't think of anything that I would like changed or added. Maybe make it more friendly to mobile users, but that's only in rare occasions where I would access it via my phone.

  • Provenance de l'utilisateur 
  • Publié le 03/10/2019
Kristy B.
Scheduling coordinator
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 26/10/2018

"ERSP review"

Commentaires: The ersp works well to keep track of schedules, timekeeping for the caregivers, and we love the broadcast open shift feature. There are color codes to indicate issues with scheduling, it warns of overtime and conflicting shifts. All in all it has made scheduling much easier.

Avantages: I love the ability to broadcast open shifts. I like that it sends reminders to caregivers about upcoming shifts everyday.

Inconvénients: I don't like that you have to scroll all the way back to the top of the screen to go to the next week rather than being able to select that option from anywhere on the screen. It gets confusing when looking at a certain client then having to scroll up to the top to go to the next week, then scroll back down to the client you want to look at. I also hate that if the billing code changes you have to rebuild the whole schedule. I wish I could simply change the code from the drop down menu the same as you can to change the times.

  • Provenance de l'utilisateur 
  • Publié le 26/10/2018
Maria C.
Agency owner
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    2/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    3/10
  • Provenance de l'utilisateur 
  • Publié le 15/01/2019

"Lacking customer service, too much down time"

Commentaires: We use the basic system for non-medical in home companion services for seniors. We have used the telephony option but usually do not. We are not looking for lots of bells and whistles, just basic scheduling and a place to hold all our employee and client data. The customer support has always been a bit lacking but was acceptable. For the past several months, support has deteriorated and ever since the system was broken for 3 or 4 days, it hasn't been the Same. I can't rely on it.

Avantages: I like the visual of the calendar with open shifts, the monthly user fee is reasonable for the basic version (adds up quickly though as you add functionality). Up until a few months ago I would have said the system is very reliable and never goes down, but sadly that is no longer true.

Inconvénients: Main complaint now is I cannot rely on the system to be up and running during business hours. Was down for about 3 days straight, then partially functioning, has gone off line for extended periods since then. Have always had intermittent periods of slow response time but lately have dealt with frequent extremely slow and slower than normal response time. And the system support has been minimal - when the system was down for 3 days the company apologized " for the inconvenience" and their only answer for slow response times is we need to clear our cache. It's unacceptable and causes me to think the company is no longer supporting this particular system. There are a few annoying features to the system, but we can live with those. If the system is deteriorating and unsupported, we cannot live with that. Looking for other options now.

Réponse de l'éditeur

envoyé par Kaleida Systems le 03/05/2019

Thank you for your feedback! It sounds like you are referring to the unusual outage we had back in October. That was very challenging for us and our clients and we are sorry for the impact to your business. As a result we have invested significantly in our infrastructure and continue to build redundancy in our systems. In spite of that outage, we maintained 99% up-time in 2018.

  • Provenance de l'utilisateur 
  • Publié le 15/01/2019
Eddie P.
HR Generalist
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 02/05/2019

"The Best Ever!"

Commentaires: Love, love, love eRSP!!!!

Avantages: We have used eRSP since 2011. Throughout the growth of our Conpany, eRSP has grown with us and continues to adapt to meet our needs. Being able to manage employee schedules, store and maintain credentials, and communicate open availabilities for work with over 1000 employees effortlessly is worth its weight in gold!

Inconvénients: We have had some growing pains with developmental issues over the years, but nothing out of the norm. This is great software!

Réponse de l'éditeur

envoyé par Kaleida Systems le 03/05/2019

Thank you for your review of our system. We are so glad to be able to serve you as you serve others!

  • Provenance de l'utilisateur 
  • Publié le 02/05/2019
Summer B.
Intake supervisor
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 26/10/2018

"Review on the ERPS"

Commentaires: Over all I like this system better than others I have used.

Avantages: I like how all the information can be used on the go.

Inconvénients: The only thing I think could make it easier is if we could change weeks for clients with an arrow , instead of going back up to the top of the screen.

  • Provenance de l'utilisateur 
  • Publié le 26/10/2018