ResNexus
par ResNexus
Qui utilise ResNexus ?
Chambres d'hôte Terrains de camping Locations de vacances Chalets et auberges Camping-cars et campings Hôtels et motels Locations d'entrepôts et de box
Description de ResNexus
Un système de réservation en ligne et de gestion client qui fournit un suivi des sources de réservation, des réservations de groupe, un calendrier avec rappels, etc. Professional Edition inclut des fonctionnalités de gestion du rendement, de point de vente et d'e-mail marketing.
Informations sur ResNexus
ResNexus
http://www.resnexus.com
Fondé en 2005
Prix de ResNexus
ResNexus n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de ResNexus est disponible à partir de 35,00 $US/mois.
À partir de
35,00 $US/mois
Version gratuite
Non
Essai gratuit
Oui
Déploiement
Installation (Mac)
Cloud, SaaS, web
Installation (Windows)
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation présentielle
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Service de support permanent (réponse directe)
Support en horaire de bureau
En ligne
ResNexus - Fonctionnalités
Produits alternatifs
Logiciels les + demandés
Avis sur ResNexus
Afficher 5 avis sur 210
Adam W.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 29/11/2019
"ResNexus Makes Short Term Rentals Easy!!"
Commentaires: ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!
Avantages:
ResNexus is robust! There is a lot of functionality that allows for a workflow customization to meet a variety of needs, including guest communication, promotions, cleaning staff as well as multiple property types.
I switched from another program that had tremendous functionality & allowed for customization but was created by a programer so it lacked the nuance of someone daily managing a short term rental operation. ResNexus offers the customization and is easy to deploy.
Inconvénients: I haven't found much to gripe about except that to really leverage the capabilities you need to learn their vocabulary which can be different than other programs.
Réponse de l'éditeur
envoyé par ResNexus le 31/01/2020
Adam,
Thank so much for the wonderful review. We appreciate your business!
- Provenance de l'utilisateur
- Publié le 29/11/2019
Andrea B.
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Note globale5/5
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Facilité d'utilisation3/5
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Fonctionnalités4/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 17/07/2019
"Tech Support & Web Design"
Commentaires: Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site.
Avantages: The RezNexus Team support. It's not about the software to me, really, as I had not a clue about how to use it. The reps were/are extremely helpful & reliable to get my questions answered in a timely manner. The booking engine is really intricate & fairly easy to navigate. The rep is very personable & knowledgeable and provided expert help & made tutorials for me when he was not able to help over the phone with the web pages. The rep provided the guidance with the booking engine set up & back office. Together, they made a steep learning curve for me much less intimidating.
Inconvénients: The software works for both myself and my guests fairly easily as far as navigation. I have experienced several web development glitches which are frustrating for both myself and for the rep. For example, he completely went the 'extra mile' to find out why we were losing my images during file transfers. The rep devised a way to have me load them to my desktop & then directly onto the webpage itself. In short, the file storage within the software had (maybe still has?) deleted my work from the image files.
- Provenance de l'utilisateur
- Publié le 17/07/2019
Karen L.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support clientSans note
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 22/05/2020
"Great Update"
Commentaires: This has provided the needed updates and stability needed for the reservations.
Avantages: For a small seasonal business this was a great update and eased the business into an online platform that was a scary change from everything being hosted onsite.
Inconvénients: The accounting features do not seamlessly interact with the established accounting procedures but that could be more and end user issue than the a software issue.
- Provenance de l'utilisateur
- Publié le 22/05/2020
Rhitt F.
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Note globale3/5
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Facilité d'utilisation2/5
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Fonctionnalités4/5
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Support client4/5
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Rapport qualité-prix3/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Source : SoftwareAdvice
- Publié le 24/07/2017
"Good with some bad"
Commentaires: Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.
Avantages: I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.
Inconvénients:
If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate.
Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work.
The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone.
I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting
"accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.
Réponse de l'éditeur
envoyé par Nathan le 29/11/2018
Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment.
For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid.
With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation.
When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select.
When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation.
If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system.
Thank you for using ResNexus and helping us improve.
- Provenance de l'utilisateur
- Source : SoftwareAdvice
- Publié le 24/07/2017
Carolyn L.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 23/04/2020
"Completely Satisfied with ResNexus "
Commentaires: Responsive, helpful and very professional. My business runs 100% more efficiently with ResNexus
Avantages: User friendly, reliable, flexible and the technical support is amazingly good!
Inconvénients: I least liked nothing about this software.
Réponse de l'éditeur
envoyé par ResNexus le 28/04/2020
Carolyn,
Thank you for the great review! We appreciate the opportunity to serve you and your business!
- Provenance de l'utilisateur
- Publié le 23/04/2020
