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Description de ResNexus

Un système de réservation en ligne et de gestion client qui fournit un suivi des sources de réservation, des réservations de groupe, un calendrier avec rappels, etc. Professional Edition inclut des fonctionnalités de gestion du rendement, de point de vente et d'e-mail marketing.

Qui utilise ResNexus ?

Chambres d'hôte Terrains de camping Locations de vacances Chalets et auberges Camping-cars et campings Hôtels et motels Locations d'entrepôts et de box

ResNexus Logiciel - 1
ResNexus Logiciel - 2
ResNexus Logiciel - 3
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ResNexus Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur ResNexus

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
83%
4
13%
3
2%
2
1%
1
1%
Billie
Billie
Operations Manager (É.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ResNexus the best all around for campgrounds

5,0 il y a 3 ans

Commentaires : Our experience has been wonderful. If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job. It is very easy to go in and add or change things ourselves. The online bookings are huge for us as well as the connections to AirBnB they offer. The reports they have allow us to gather information to assist our business and growth.

Avantages :

ResNexus provides all you need for the operations of your campground. Online bookings, point of sale system, websites, and the reports are amazing for management. They are constantly updating and adding new features. Their support team is the best and are always helpful and prompt.

Inconvénients :

Some features need to be added to adhere to new standards with COVID-19, but they are actively working on it and always take feedback and suggestions for improvement.

Réponse de l'équipe de ResNexus

il y a 3 ans

Billie, Thanks for taking the time to give us a review. We're glad you like your website!

Julia
Owner (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Trust & Feature Rich

5,0 la semaine dernière Nouveau

Commentaires : It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too.

Avantages :

I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to.

Inconvénients :

Only that the very valuable "Academy" is in winter in Utah. But I understand why.

Réponse de l'équipe de ResNexus

il y a 4 jours

Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule.

Rhitt
owner ()
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Good with some bad

3,0 il y a 7 ans

Commentaires : Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

Avantages :

I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

Inconvénients :

If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone. I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

Réponse de l'équipe de ResNexus

il y a 9 mois

Rhitt, Thank you for your feedback and review! We have addressed and improved the monthly rental process. Thanks for being a valued ResNexus client!

Heather
Owner (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Could not have grown my business without them!

5,0 le mois dernier Nouveau

Avantages :

Red Carpet Specialist are always there to answer any questions quickly. Ease of use. Features Report builder Website design

Inconvénients :

Literally nothing. They are amazing and I stand by their product 100%.

Réponse de l'équipe de ResNexus

il y a 4 semaines

Heather, Thank you so much for the wonderful review! We love serving you and helping your business grow!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

A solid product that gets the job done!

5,0 il y a 9 mois

Commentaires : We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)

Avantages :

Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.

Inconvénients :

Can't think of much, to be honest...for us, it does the job, and it does it well!

Réponse de l'équipe de ResNexus

il y a 8 mois

We can only say wow! What a wonderful and through review! Thank you so much! We love serving you and your business!