Description de ResNexus

Un système de réservation en ligne et de gestion client qui fournit un suivi des sources de réservation, des réservations de groupe, un calendrier avec rappels, etc. Professional Edition inclut des fonctionnalités de gestion du rendement, de point de vente et d'e-mail marketing.

Qui utilise ResNexus ?

Chambres d'hôte Terrains de camping Locations de vacances Chalets et auberges Camping-cars et campings Hôtels et motels Locations d'entrepôts et de box

Vidéo de ResNexus
ResNexus Logiciel - 1 ResNexus Logiciel - 2 ResNexus Logiciel - 3 ResNexus Logiciel - 4 ResNexus Logiciel - 5

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Avis sur ResNexus

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
82%
4
13%
3
3%
2
1%
1
1%
andrea
director of operations (É.-U.)
Hôtellerie, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

It's getting better with time

4,0 il y a 2 ans

Commentaires : I have grown to really appreciate their dedication to making the system better and better. I appreciate the reporting functions they offer and feel as though I can understand the progress my business is making easily with their reports. They also offer an annual teaching course that I do recommend their users take part in, as it helped to get my grievances to the parties that need to know.

Avantages :

I like that the software does offer a great deal of reporting, and visually it is easy to understand.

Inconvénients :

There are small details and functions I wish the software had capability for - the customer service team does take feedback back to their creation team with hopes to see fixes. I wish I had more control over some visual cues that the system could include that would make "at a glance" views more detailed and informative. In a fast paced, multifunctional operation like ours it is best for us to be able to make judgments as quick as possible so we can move onto the next task quickly - it helps us focus on the guests. So, I wish this system offered more control when it comes to that. The support team is great and does work well. The management team - or their "red carpet" team - is not as responsive as the general support team.

Tammy
President (É.-U.)
Hôtellerie, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

My First Year with ResNexus in Review

5,0 il y a 2 ans

Commentaires : Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.

Avantages :

When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!

Inconvénients :

Their have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system to download. It as very frustrating, but luckily ResNexus has an amazing team of Support members, and one young lady spent the better part of three days researching till she figured out how we could make the download work. I still struggle with downloading a reservation now and then that includes a discount or refund. It has a bit of a hiccup, but I have learned to do a General Journal entry to correct them.

Réponse de l'équipe de ResNexus

il y a 2 ans

Tammy, Thanks for your feedback! We appreciate you choosing ResNexus.

Polly
innkeeper (É.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Awesome product for small inn

4,0 il y a 2 ans

Commentaires : Love my experience with ResNexus. I like how developers are always working to tweak the product and fine tune it. I have referred you to all that I know and convinced most of the b&b's in Galveston, TX to go with you when Eviivo purchased a product we all used then.

Avantages :

The flexibility ResNexus offers is amazing. You can set up a variety of reports or create your own. I like the way the booking engine looks and the ability to customize it. Also, throughout Covid-19, ResNexus offered webinars that helped put us at ease and provided ideas to reopen and keep going. They were pretty much my life-line during that time giving me hope and great ideas to keep my customers engaged and keep me busy.

Inconvénients :

I would like more flexibility with the calendar and wish that could be what I see when I login. More options with third party integration would be appreciated, as well, i.e. accounting integration with Quicken and credit card processing with Square. I wish your webinars would go back to being informative rather than pushing a third-party's product. And, I miss [SENSITIVE CONTENT HIDDEN].

Réponse de l'équipe de ResNexus

il y a 2 ans

Polly, Thanks for leaving us a review. We value the feedback of our customers and use it to grow.

Lisa
Manager (É.-U.)
Hôtellerie, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Resnexus Review

5,0 il y a 2 ans

Commentaires : I feel that it is very professional and blends well with my website. [SENSITIVE CONTENT HIDDEN], my customer supporter, is FANTASTIC! She is always available and always answers my questions. The customer support is the best!

Avantages :

I feel that it is all inclusive. I believe most of my guests can make reservations easily. I like that the marketing provides the option to email guests.

Inconvénients :

I would love for the calendar to show guests names instead on colors.....or at least change the color from one guest to the next. If someone is checking in right after someone else.....it can easily be missed when looking at the calendar because it all blends together. I would also like the marketing emails to be more user friendly. I need to call someone to set up my emails and then to send my emails. I would like to be able to do it on my own. The point of sale should have a date of entering a product so that you can see what has been used from the date of purchasing the wholesale item. You have to jump through a lot of steps to print reports and receipts. It would be nice if there was just a print button. I wish the credit card wasn't defaulted for payment. If you forget to hit cash....it will charge the supplied card which is a very big deal. I wish the housekeeping section was easier to use. I wish it would say when guests are checking in and out .

Réponse de l'équipe de ResNexus

il y a 2 ans

Lisa, Thanks so much for leaving a detailed review. We're always looking for areas we can improve.

Rita
Owner/Innkeeper (É.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Excellent software, excellent support and customer service

5,0 il y a 2 ans

Avantages :

Easy to use. Daily functions are intuitive and fairly easy to deduce. For more in depth and less used features, they are always willing to answer all the "dumb" questions that I call with. Make upgrades and are responsive to suggestions. An industry leader for small to midsized bed and breakfast and other lodging properties.

Inconvénients :

Set up is time consuming but that is true for any software of this nature. Price point is a bit higher than some of the other competitors. Having said that, Reznexus is one of the 2 inn managment software systems that I would even consider using for my B&B business.

Réponse de l'équipe de ResNexus

il y a 2 ans

Rita, Thanks for leaving us a review. We appreciate your feedback.