Qui utilise Recollective ?

Professionnels de la recherche marketing au sein des agences et des grandes entreprises tournés vers la recherche qualitative.

Description de Recollective

Ramius est spécialisé dans la recherche en ligne et les logiciels communautaires. La plateforme Recollective est facile à configurer et intuitive à utiliser. Faites participer les répondants et identifiez de nouvelles informations rapidement et à moindre coût en utilisant des fonctionnalités communautaires et des activités guidées pour collecter les réponses sous forme de texte, photo, vidéo, webcam, annotations d'images, tri de cartes, etc. Recollective comprend une suite d'outils d'analyse et de modération et présente un design réactif qui fonctionne parfaitement sur tout appareil mobile, tablette ou ordinateur de bureau.

Informations sur Recollective

Recollective

https://recollective.com

Fondé en 1998

Prix de Recollective

Recollective n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Recollective est disponible à partir de 500,00 $US/unique.

À partir de

500,00 $US/unique

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Recollective - Fonctionnalités

Logiciels pour études de marché
Analyse statistique
Benchmarking
E-mail et en ligne
Face-à-face
Format papier
Gestion des données
Gestion des enquêtes
Gestion des rémunérations
Gestion des échantillons
Gestion du panel
Par téléphone

Avis sur Recollective

Afficher 5 avis sur 51

Note globale
4,7/5
Facilité d'utilisation
4,8/5
Service client
4,8/5
Fonctionnalités
4,5/5
Rapport qualité-prix
4,6/5
Julie M.
Marketing Operations Manager
Études de marché, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 05/02/2019

"They get what I'm trying to accomplish with my research..."

Commentaires: Overall, this software is a great value for the money. It's easy to set up, very visually appealing, and user-friendly. And the customer support reps in the chat feature are very knowledgable. I plan to continue using for future projects.

Avantages: I've used this software for 4 or 5 projects so far, and for the most part, it's very easy to use and has just the right amount of functionality in terms of question types, activity scheduling, etc. The BEST part is that you're not on your own – they offer a pre-launch checklist that covers all your settings and makes suggestions to help your activities be clear for the participants, and ensure that the data comes out clearly in the reports feature. They also offer helpful video tutorials for every function of the software.

Inconvénients: The software I used before this was much more limited, but the support was more comprehensive, in that the support team would reach out directly to participants. With Recollective, I have to act as the go-between most of the time, which takes away from my time to read and moderate. They should really offer a 'deluxe' package that includes this service!

  • Provenance de l'utilisateur 
  • Publié le 05/02/2019
Silvia P.
Customer Insights Executive
Édition, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 27/08/2019

"Make your work life easier, more efficient and more creative with Recollective"

Commentaires: Recollective has helped us transform the way we interact with our audience to improve our offer, and in particular it has made it easier, more enjoyable, more creative and more efficient to carry out research activities. It has become well renowned within our company, with more and more colleagues adopting it as their research platform, which clearly shows we are very satisfied with the service they provide us with.

Avantages: There are many, many aspects I appreciate about the software, but the combination of its ease of use and varied functionality is probably what I like the most. The interface is extremely intuitive, which makes creating research activities, screening questions, segmentation etc... very quick and easy. The innovative functionality allows to interact with customers in more creative and engaging ways: for example, I can share a sample of our next book to a selected audience within our wider community, asking them to review each page and mark what they like or dislike, and follow this with more specific questions through polls or fill the blanks. The in-built result functionality makes it quicker to analyse results, which I can easily share with my colleagues. Overall, through this platform it takes infinitely less time to create, share and analyse research activities, and I am not exaggerating when I say Recollective has truly changed our work life, making it more enjoyable and productive.

Inconvénients: It's hard to find something not to like about the software. An area for improvement could be the logic functionality available in the research activities, but there are plenty of workarounds that work just as well when there isn't an immediate solution. It also needs to be said that when something is not working as you wished, Recollective offer great customer service that helps find an alternative solution or even look at new developments.

  • Provenance de l'utilisateur 
  • Publié le 27/08/2019
Desireé G.
Coordinadora Jr. de Comunicaciones
Études de marché, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    2/5
  • Support client
    4/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 12/02/2019

"Good plataform but has some details"

Commentaires: Like i said is a good plataform easy to work with but still has some problems with UX.

Avantages: The plataform is easy to use and understand for the people behind the study. The results are shown in a friendly way that is easy to share and explain to clients.

Inconvénients: But still has some details to fix in the users interface for the people participating in the study. For example, let's say that the study has a filter, if a person doesn't fit the filter is shown the customizable message of "you didn't pass" but still under that message there is a "continue" button that leads you to a login page. That is confusing and people dont understand what to do. Other example, the cards type activity where you have to drag the cards into categories, that is not the same in a phone, you can't drag them. Also, the main page for users should be more friendly and the fact that it should be able a way to create a direct access on the phone, etc. Like that, I have seen other examples that needs to be worked with UX (user experience) for the participants. We need them to feel comfortable with the plataform and come back for more.

  • Provenance de l'utilisateur 
  • Publié le 12/02/2019
Anca P.
Executive Researcher & Online Community Analyst
Recherche, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 30/08/2019

"GfK Romania - Feedback for Recollective "

Commentaires: Recollective is GfK's Romania only partner and we rely on it for all of our online research community projects.
GfK Romania is currently conducting a project in collaboration with Orange, a project which has been in place for the last 5 years. The functionalities and tool provided by Recollective have always helped in strengthening our relationship with out main customer, being able to always conduct diverse and realiable research projects.

Avantages: Main appreciated aspects:
- ability to customize the product,
- intuitiveness in usage (clear description & layout of the buttons / tabs / sections)
- constant development of research tools, automatic outputs & customization
- very few errors / bugs / dysfunctionalities encoutered (in 3 years usage of the product)
- very reliable and fast customers support

Inconvénients: Main blocking points:
- text editing still needs improvements (both in research activities and discussion topics):
There were many situations in which text is impossible to customize (font, color, bold, italics), especially if the text is taken with copy-paste. Here the only solution for us was to save the text as it is and return to edit it afterwards, which is very time-consuming.
Also, certain layout or text organization that is written is not the same with the one that is posted. After hitting save or post tab, the text does not look as desired (bigger space is added to the paragraph and sometimes even different fonts were encountered)
Within a discussion category, there is no possibility to sort the subject posted. After entering a specific category and selecting sorting according to the number of comments, the platform sorts all of the discussion subjects, not the ones from that specific category. Home-page card customization - although no problems were encountered here, it would be nice to have a card editing tool that allows us to add a photo and customize it with text. Lastly, although it is not a real issue at this point, a mobile app for the platform would be really useful, allowing a fast access to the platform. This issue has been more and more expressed by our research respondents, who still desire a mobile app, even though a mobile version is available already. Their main needs refer to the faster accessibility & navigation in the platform.

  • Provenance de l'utilisateur 
  • Publié le 30/08/2019
Ashley D.
Research Manager
Études de marché, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 04/09/2019

"Consistently The Best "

Commentaires: I've been working with Recollective for years and have enjoyed seeing the advancements made within the platform. In some ways, this software changed the way we would approach online qualitative research for the better as we have been able to design our activities and tasks the way we want to with very few limitations. The platform also has a great aesthetic and the activity-based design makes it much easier to interact with on a participant, client and research team level (in comparison to traditional bulletin boards). From start to finish the experience with Recollective is always fantastic and the team is great - often going above and beyond to ensure project success.

Avantages: There is honestly so much that I like about Recollective. However, the thing I like most about the software is the constant stream of smart updates and builds to enhance the already-great functionality. Having the tools to design my research they way I want to enables me to do my job better and generate richer insights.

Inconvénients: While there is very little to dislike - there are some data exporting features that might make analysis a little smoother. For example, I would like to ability to combine data from multiple boards within the same project so as to have one comprehensive data set rather than multiple. In the past there have been other things I have struggled with but between the software improvements and the customer service I have always been able to achieve the desired result.

  • Provenance de l'utilisateur 
  • Publié le 04/09/2019