par RMS - The Hospitality Cloud
Pour qui ?
Des petits aux grands hôtels, les complexes hôteliers, les motels, les bed and breakfast, les auberges et les hôtels de charme haut de gamme.
Notes moyennes214 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 4 / 5
- Service client 4.5 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 4 / 5
Informations sur le produit
- À partir de 125,00 $US/mois
- Version gratuite Non
- Version d'essai gratuite Oui
Cloud, SaaS, web
Formation en ligne en direct
Service de support permanent (réponse directe)
Informations sur l'éditeur
- RMS - The Hospitality Cloud
- Fondé en 1983
En savoir plus sur RMS Hotel
RMS Hotel est un système de réservation et de gestion d'établissement basé sur le cloud destiné aux entreprises proposant des services complets, limités et en libre-service. Il cumule plus de 35 ans d'expérience dans les technologies de l'hôtellerie dans plus de 30 pays. Ce système riche en fonctions et facile d'utilisation vous permettra de générer plus de réservations, d'augmenter vos revenus, d'obtenir une efficacité opérationnelle et de communiquer avec vos clients, offrant ainsi des fonctionnalités d'enregistrement et de départ mobiles.
RMS Hotel - Fonctionnalités
- Automatisation du marketing
- Carte de fidélité
- Comptabilité intégrée
- Gestion de la maintenance
- Gestion des employés
- Intégration GDS et OTA
- Location saisonnière
- Point de vente (PDV)
- Prise en charge de plusieurs établissements
- Propriété unique
- Réservation en ligne
- Séjour prolongé
- Gestion des promotions
- Gestion des réservations de chambres
- Gestion des taux
- Notes de réservation
- Réservation d'activités
- Réservation de tiers
- Réservations de groupe
- Support client
Avis les plus utiles sur RMS Hotel
Publié le 06/08/2019
Commentaires: The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.
Avantages: Functionality, cloud based. The layout is user friendly.
Inconvénients: The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.
Publié le 20/03/2019
RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs
Commentaires: Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.
Avantages: We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.
Inconvénients: Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.
Réponse de l'éditeur
envoyé par RMS - The Hospitality Cloud le 22/05/2019
Thanks for your positive feedback, Baily! We are thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier.
Publié le 15/03/2019
All-rounder PMS Software with fantastic online channel integration and automation
Commentaires: Overall RMS has increased our efficiency, after some initial adjustments during the integration phase. The comprehensive reporting capabilities provide valuable insights quickly and easily, and the online 2-way integration cuts down manual booking input and admin considerably, along with the payment gateway integration for processing payments. Will definitely recommend to other Serviced Apartment providers looking for a modern, cloud-based PMS with efficient channel integrations and customisation options for various setups.
Avantages: The best part about the software is having everything in the one place to create, confirm, and process bookings including sending correspondence accessible anywhere from any device. The ability to connect an online payment gateway has greatly increased productivity and efficiency to allow staff to process payments quickly and easily without leaving their desk. The online channel connection is seamless and has reduced a lot of manual staff input for OTA reservations.
While the integration team have been great, there are still a few things we require to be able to satisfy our full accounting reporting requirements quickly and efficiently for our business set up. Granted, it does differ to some other properties, however we do require a few enhancements for this to be efficient for us.
The online booking engine, while cost effective and easy to use is quite limited and does not do much to compete with OTA's to enhance the property's direct bookings - this is potential room for enhancement.
Publié le 28/05/2019
Client not connected
Commentaires: Have explained it all above here
Avantages: 27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager
Inconvénients: RMS doing updates and making changes that creates problems for a small business like ours.
Publié le 13/07/2018
RMS is a pretty easy to use software given the amount of features it provides its customers.
Commentaires: At the end of the day, it does the basic functions which is to be able to book reservations and take payments.
Avantages: Easy to learn Has about every feature one would ever need Visually pleasing and easy to follow. Love the menu search function.
Inconvénients: Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything. The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long. All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business. Should be able to batch reports to schedule to send to users as opposed to each one being it's own email. Occupancy report needs more options: ie: reservation status. Should have a yearly user conference in the US.
Réponse de l'éditeur
envoyé par RMS - The Hospitality Cloud le 25/07/2018
Thanks for sharing your experience and feedback Courtney! We are pleased to know that you are enjoying the benefits of RMS.
We also appreciate your suggestion and shared it with the department concerned to look into it.
We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better.