Kareo Billing

Great EHR with room for improvement for natural healthcare providers

Commentaires : Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.

Avantages :

I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.

Inconvénients :

There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.

Kareo has great reporting

Commentaires : Kareo has been an improvement from our previous software. I appreciate that the cost each month has been predictable and fair.

Avantages :

The reporting capabilities and customization of reporting is the most valuable feature to us. We are able to give our clients a more comprehensive view of the financial health of their practice. Contract management reports and analysis reports help us to give suggestions and analyze the data coming in so that providers and practice managers can see how claims are processing and where the money is coming from and going to.

Inconvénients :

The ERA enrollment process has been a nightmare. I feel like this process was not adequately described to us, and it has been dramatically more time consuming and labor-intensive than we thought it would be. Customer support has been inconsistent. In some circumstances, the representatives have been very helpful, but in others, they have been disconnected and unable to adequately resolve issues.

RA will not post and can't bill secondary insurance.

Commentaires : Frustrating, exhausting and waste of time

Avantages :

It is an ok software but the support team is horrible, remittance will get posted but form same provider for same patient it would not post and support always blame payer. In this case it is Medicare, but when I showed them an RA from Medicare posted without any problem they don't have any answer but will always say provider is not sending proper info. But they are not able to identify what information are they looking for.

Inconvénients :

We can't bill secondary insurance as primary payment could not be posted so loosing revenue on monthly basis. I am in process of switching. Support team is not in USA so they have no idea how Medicare works.

First time Biller

Avantages :

I had never done billing before. Our PT clinic wanted to keep the billing in house so we tried Kareo. Of course I didn't have anything to compare too, but Kareo was easy to understand and the Kaero support was the best.

Inconvénients :

The price per therapist went up - with our reimbursement from insurance companies going down, we need to lower our cost

REVIEW OF KAREO

Commentaires : Kareo has made billing a smooth process and accounts receivable is manageable in a timely fashion. Any issues are clearly identified and resolved.

Avantages :

The ability to perform a little extra claim scrubbing on the front end and also simple explanations for any rejections or denials.

Inconvénients :

The system gets very slow periodically and we are not able to use the document storage because it slows it down even more.