Qui utilise BugHerd ?

BugHerd est conçu pour les personnes qui construisent leur site web. Idéal pour les concepteurs, les développeurs et les gestionnaires de projet à utiliser avec les clients et les équipes internes.

Description de BugHerd

BugHerd permet aux concepteurs et aux développeurs de créer des rapports de problèmes et des demandes de fonctionnalités en un simple clic. BugHerd compile intuitivement des commentaires contextuels et des rapports de bogues avec toutes les informations requises pour résoudre le problème. Y compris le navigateur, l'OS et la capture d'écran automatique. Assez simple pour les clients non techniques à utiliser, mais assez robuste pour que les développeurs l'aiment.

Informations sur BugHerd

Splitrock Studio

https://splitrock.studio/

Fondé en 2010

Prix de BugHerd

BugHerd est disponible à partir de 39,00 $US/mois. BugHerd n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de BugHerd ci-dessous.

À partir de

39,00 $US/mois
Consulter les tarifs

Version gratuite

Non

Essai gratuit

Déploiement

Cloud, SaaS, web

Formation

Aucune

Ressources d'aide

Support en horaire de bureau

En ligne

BugHerd - Fonctionnalités

Logiciels de bug tracking
Collaboration
Gestion des backlogs
Gestion des billets
Gestion des flux de travail
Gestion des tâches
Piste d'audit
Accès mobile
Aperçu de Gantt/du calendrier
Creation de sous-tâches
Gamification
Gestion des tâches récurrentes
Liste des tâches
Outils de collaboration
Rapports et analyses
Suivi du pourcentage de progression
Suivi du temps
Tableau des tâches
Tableur

Avis sur BugHerd

Afficher 5 avis sur 23

Note globale
4.4/5
Facilité d'utilisation
4.6/5
Service client
4.3/5
Fonctionnalités
4.3/5
Rapport qualité-prix
4.5/5
Mark B.
Developer
Internet, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 07/02/2020

"A no-brainer purchase for any agency or development team"

Commentaires: A pleasure to use. Easy to install and use and it makes QA testing a delight.

Avantages: It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Inconvénients: The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Réponse de l'éditeur

envoyé par Splitrock Studio le 14/02/2020

Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

  • Provenance de l'utilisateur 
  • Publié le 07/02/2020
Utilisateur vérifié
Director & Developer
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 11/01/2019

"Fast bug tracking for bulk bugs, with slow development of new features"

Commentaires: I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Avantages: Fast bug reporting with easy to set tags, users and descriptions. Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website. No need to install code for each website you test.

Inconvénients: The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

Réponse de l'éditeur

envoyé par Splitrock Studio le 16/12/2019

Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.

  • Provenance de l'utilisateur 
  • Publié le 11/01/2019
Todd K.
Content Director
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 15/02/2020

"A Real Game Changer for Web Dev"

Commentaires: Clients have really leaned into this platform. The level of transparency it provides is a big deal for them and allows us to work alongside them rather than play the interpretation game. I'd suggest it to any team that handles large website builds or even simple landing page designs.

Avantages: BugHerd has been a pretty big game changer when it comes to my team's web development capabilities. While we used to have to add significant notes to PDFs and emails to send to the client (and vice versa), now we can tackle changes and feedback right at the source. The tool is fairly simple to use and makes it easy for our clients to give us their thoughts, which has made our timelines shorter and deliverables easier to fulfill.

Inconvénients: Since BugHerd is still being refined and updated pretty frequently, there are the occasional hiccups. It still has some quirks with multiple website testing instances that tend to cross some wires in the feedback. The ability to add a voice recording or brief screen recording to really lock down feedback would be great. When working with a team in a different area, adding bugs to your site can be interpreted a million different ways, so an easier way to provide specific info would be the next evolution of BugHerd.

Réponse de l'éditeur

envoyé par Splitrock Studio le 17/02/2020

Hi Todd, What an awesome and thorough review! Thank you so much. How cool is your idea of a voice recording? We'll look into it. Thanks again. The BugHerd Team.

  • Provenance de l'utilisateur 
  • Publié le 15/02/2020
Dealdiane D.
Mr
Design graphique, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 05/05/2018

"Great for client and QA collaboration"

Avantages: This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Inconvénients: Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 05/05/2018
Phillip Q.
Web Developer
Design graphique, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 13/02/2018

"Nice UI. Not compatible with responsive websites, however"

Commentaires: Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Avantages: I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc.
I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Inconvénients: When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug.
The extra client details are only accessible if the client installs the BugHerd browser plugin.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 13/02/2018