17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Miracle Service
Description de Miracle Service
Miracle Service est une solution complète de gestion des services qui fournit une gestion des clients et des équipements, ainsi que la distribution, l'inventaire, la facturation et le reporting. Ses fonctionnalités clés comprennent la maintenance sur site mobile, le portail libre-service client et l'intégration à plus de 20 progiciels de comptabilité de premier plan, notamment QuickBooks. Aider les entreprises de maintenance sur site à améliorer leur productivité et leurs résultats est ce qui en fait le logiciel de maintenance sur site de choix pour plus de 5 000 utilisateurs dans le monde entier.
Qui utilise Miracle Service ?
Principaux secteurs servis : équipements de bureau, balances, équipements pour la restauration, services et vente d'équipements généraux, équipements médicaux, télécommunications, etc.
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Avis sur Miracle Service
Excellent software for the Managed Print Services Business (MPS)
Commentaires : Miracle Service is easy to use and very intuitive. A new user can be up and running and productive in a matter of a few hours. The service module is extremely powerful and allows you to track all service related tasks. The technician web portals allow our tech real-time access to their service calls and allows them to update the notes, parts, and close calls from any smart phone. Creating toner sales orders and other sales orders is a breeze. Simply enter in the Unit ID of the machine and most of the data is automatically entered in for you. Finally, the contracts module is very robust and allows you to setup just about any billing scenario that you can think of. Overall, this is a great tool with many features.
Absolute Worst software
Commentaires : I purchased this software and paid over $3,500 for this. Let me start by saying I am very savy when it comes to learning almost any software. When it came to Miracle Service it was ridiculously not user friendly. As a business owner this is not good because once someone is trained to use it, it's nearly impossible to hire and train someone else. Just terrible. They make it difficult to sell extra support hours. I bought $500 worth of additional time and thier arrogant Canadian tech spend more time trying to correct my Grammer when I referenced the black and white copier, apparently this angers Canadians, they just call them black printers. Strange huh? Overall it literally can offer much more than using a couple of Excel spreadsheets and it literally is based on Microsoft Access, so the limitations of customization are painfully obvious. Terrible support, they want you to watch hours of videos just to set it up. They require that they install it themselves using remote pc so they can erase license keys from your desktop. The customer support is even worse, it doesn't exist. The value isn't there and the software is the most unfriendly that I have ever seen. (I can use have am proficient at all Microsoft products and Adobe master suite products. I am considered a technical person by anyone who knows me, and I strongly advise not purchasing miracle service)
Réponse de l'équipe de Nexent Innovations
il y a 8 ans
Thank you for your comments about your 2012 experience. Negative feedback while disappointing is an opportunity to improve. We can say that the experience you reported is not typical for the thousands of users using Miracle Service today. In seeing that you only completed 1 hr of basic training, it is not surprising you were not able to learn to use it in that limited time. For systems as highly capable as Miracle Service they do require some set-up & training to deliver maximum benefit, which is why we offer webinars, videos and personal training. Our highly skilled support reps have been part of our family for years and we are sorry that you came to the false belief that there is any restriction on naming meters or that we would ever *erase* anything on installation. We have been serving the copier/printer industry for over 20 yrs working with both OEM and independent dealers in 50+ countries. Should change your mind in the future about using the software we would be happy to help!
