par Link Computer Corporation
Pour qui ?
Municipalities, cities, townships, private utilities and authorities who bill customers for utilities
Notes moyennes60 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 5 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 4.5 / 5
Informations sur le produit
- Version gratuite Non
- Version d'essai gratuite Non
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Link Computer Corporation
- Fondé en 1980
En savoir plus sur Muni-Link
Cut time spent on billing in HALF! Built for medium to large organizations, but suitable for the smaller ones too! Customer portal means fewer incoming calls & counter visits. Cloud-based means no hardware or software to purchase, access your information 24/7 with NO DOWN TIME or costly software updates, just low all-inclusive monthly pricing. Integrates with accounting, meter and GIS softwares. Storm water management, work orders & hundreds of built in reports included. See a demo today.
Muni-Link - Fonctionnalités
- Assistance téléphonique
- Emménagement et déménagement
- Facturation en fonction de l'utilisation
- Facturation forfaitaire
- Gaz naturel
- Gestion des clients
- Gestion des collectes
- Gestion des comptes
- Gestion des compteurs
- Gestion des ordres de travail
- Gestion des taux
- Traitement des paiements ACH
- Traitement des paiements en ligne
- Traitement des pénalités et des seuils
Avis les plus utiles sur Muni-Link
Publié le 02/04/2019
Product sells itself
Commentaires: I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.
Avantages: I love how user friendly the program is. Our Municipality bills residents for water, sewer and garbage usage. This program quickly and easily calculates charges and tracks payments. I am alerted to any possible billing errors before bills are printed which helps to avoid costly mistakes. Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information. When a resident calls with questions, I can easily navigate through their account to provide answers. The program has so many wonderful features to simplify the billing portion of my job.
Inconvénients: Sometimes I can't find a report that would be helpful to me. For instance, I would like to print out the names and addresses of all the residents in the Borough. The report that is offered would need to be modified for my purposes but would be time consuming for me to modify it. On the plus side, I could reach out to Customer Service to see if they could easily modify it for me. Customer service stated that they like to know what reports are most beneficial because other companies often have the same need.
Réponse de l'éditeur
envoyé par Link Computer Corporation le 03/04/2019
Donna, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.
Publié le 04/04/2019
Streamlines many processes
We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much.
Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.
Avantages: I really appreciate that we can see the whole customer account in one view, and make most changes or additions right there on the account page.
The reports module and the delinquent letter batches.
The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways. Many reports do not have this option, and most of the reports that do print to csv do not include our company name or logo, the name of the report, or the parameters used, so I have to add that myself. They also do not look as presentable if you are including them in a presentation.
The delinquent letter batch did not allow us to put in the proper date parameters for accounts that had been closed prior to a certain date. None of us were able to understand how to get the specific accounts we were looking for, our trainer was unable to show us how to make it work, so we had our delinquent letters put into the "settlement" letter section.
Réponse de l'éditeur
envoyé par Link Computer Corporation le 05/04/2019
Telia, thank you for the review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.