SalonIQ

Best software for hair salons

Commentaires : Two way texting has reduced no shows and late cancellations, GAS has given us a great marketing tools without spending lots on advertising. Advantage being able to monitor its results and the money it is bringing in.
Overall its amazing.

Avantages :

So easy to use (and I am a real technophobe) , amazing training at the beginning and continues as and when you need it. Online support is brilliant with manuals all being at a touch of a button. The telephone support is second too none, everyone is so friendly and helpful and they never make you feel like your asking a silly question. I am not a hairdresser personally and knew nothing and Representative held my hand and set everything up, the great thing is she is a hairdresser and they have a hairdressing business so they know what we need and to implement in. Seriously I couldn't of done it without her. Two way texting is amazing, the GAS has brought us amazing customers through our door without splashing out on loads of advertising but getting clients to recommend and they and their friends get an amazing offer. They have just started a weekly email to owner/managers regarding weekly targets which is totally fab as it saves time looking at different reports, its all produced on one email each week. Staff can access their own diary and see what clients they have and you can restrict on what can see and can't see and do. What more could you want, everything you need in one package at a very reasonable price.

Inconvénients :

I will be glad when there is just one main system as we have to swap to the hub, but thats mainly because Im not very good at getting to grips of this other system.

Overall the experience has been great, from onboarding through to day-to-day use.

Avantages :

We use SaloniQ across three salons, two hair and one beauty, it just works! Scheduling, client online booking, stock control all work a treat. What really stands out is the customer service, the help module is amazing and the response time to a query is very short. The piece of mind with a cloud-based solution is great, in the past, we have had to recover from hard-drive failures and loss of data, this isn't the case here! There are some downsides to working in the cloud, which I'll detail below. Also, the ongoing support with webinars and support documentation is invaluable, I don't believe I have seen this kind or support elsewhere. Overall the system is intuitive, easy to use (especially for the less tech-savvy employees) and quite foolproof. The ongoing development is also fantastic.

Inconvénients :

As I mentioned above working in the cloud is great but you never really feel like you own your data, this isn't a SaloniQ problem, more in the way of working. Manipulation of data can be very cumbersome, for example when wanting to edit bulk data, the item by item approach is very time consuming and frustrating. Silly things like when booking out (holidays/sickness etc.) it defaults back to the current month for the end date, why not after the initial start date!! My issues are minor niggly problems which I am sure will be worked out over time, there are not any major disadvantages/problems with SaloniQ

I Advise Caution to Business Owners

Commentaires : Atrocious. Could not have been worse. 3 weeks without a functioning system.
Totally regret doing it.

Avantages :

I think it may work if it ever gets installed properly Installation team is a nightmare and not in the least bit interested in helping you get it sorted

Inconvénients :

Just can't get it installed IT help can't do it No help whatsoever from Salon iq

Restoring Faith in Salon IT Systems

Commentaires : We had a real problem with our previous supplier. Broken promises, failure to deliver, contractual issues and above all their management team's failure to understand our industry. Salon IQ in comparison has been a breathe of fresh air, great people to deal with and i look forward to many years of working together.

Avantages :

The team at Salon IQ just get it! Fundamentally we liked the people, they are honest, genuine people who know the hair and beauty industry and have a superb product which works. They don't hide behind small print and lengthy contracts like many of the systems out there. The system works, it's easy to use and provides accurate information. It's cloud based so can be accessed remotely from anywhere, plus there are no additional licence fees for remote access. The install process is smooth, transitioning nearly all data across to Salon IQ from previous system. The support and install team are excellent, with a wealth of knowledge and they go the extra mile to ensure things are done perfectly. They don't sell hardware so you won't get stung by paying thousands for a PC which doesn't then do the job, as we experienced with previous suppliers. And if the PC crashes, you can access Salon IQ on any other system. We love the stock control app, making it easy to complete stock takes and we're loving the loyalty app. They appear to be working hard on future advances so all this sets us up well.

Inconvénients :

Like all systems, there will always be the odd tweak or report which we'd like as bespoke, but we respect I-Salon's honest approach in trying to avoid inconsistent reports and when they think it won't work, they politely let us know, we appreciate that.

Allows me to work on my salon not in it and provide big company high level guest experience

Avantages :

We are currently transitioning to the hub and all stylist are using tablets this is further improving our guest experience. The frequency of updates and improvements is excellent meaning the software is actually responsive to business needs. The management side is great and allows me to both motivate my team and keep a strict control on finances stock and clients. GAS is genius and has been the single most effective tool in building my business. Congratulations on GDPR its great and with the tablets now it shows clients just how professional we are. I have worked with computerised salon management systems for 22 years and this is by far the best.

Inconvénients :

Support is poor I just want to talk to someone and get the problem sorted it is no good waiting for a response on chat which is often sometime. I would also like education on the more complicated features as feel I could make better use of the system. Staff clocking in clocking out and a timesheet that linked to xero would be amazing, in fact full integration to xero would be amazing.