Moorepay (Formerly Natural HR)

Natural HR

Commentaires : Our business required a HR software which could be used across a group of companies, something which would need our current and future needs. We scoped out several different providers and eventually selected Natural HR. The functionality of Natural HR met our requirements, including ATS, Performance, Timesheets, Mileage & Expenses, Employee engagement, Branding, Forms and Workflows, and General HR. Natural HR were very supportive, we received the same attention and support during the implementation that we received during the sales pitch - that makes a big difference.

Avantages :

We liked the overall functionality of the software, it's layout and user friendliness

Inconvénients :

Nothing - it really is great, it has been live in your business for 3 months now and we haven't come across anything we have not liked yet.

NaturalHR Review

Commentaires : It was really great to be part of choosing and implemented this system, the team at Natural were extremely helpful every step of the way which made the process easier to manager on top of my day-to-day tasks.

Avantages :

I like that it is easy to navigate. The knowledgebase is a great idea when you need help quickly. The report builder function is my personal favourite as I am able to bring data together in a meaningful way to be presented.

Inconvénients :

Sometimes the fact that the system is continuously developed in the background means certain things change in our settings and this effects our workflows at times.

Avoid Moorepay at all costs

Avantages :

Literally not a single thing is positive about Moorepay.

Inconvénients :

I have one employee on my payroll. It took about 100 emails, 10 calls and 3 months of trying to set up direct debit for them to realise that they do not support that via my bank. They then proceed to charge me additional funds for "faster payments" which will supposedly going to work. This in reality means that I have to manually pay them in order for them to make the payments. I am therefore paying £110 per employee per month for me to do all the work and them literally doing nothing. I also opted in for them to pay the pensions and I got notices from the pension provider that I have been missing two months of payments. They are the most incapable, unprofessional firm I have ever had to deal with in my life. If I had the ability to give this firm a -10 rating I would literally go out of my way to do so. Please for the love of god avoid this firm at all costs. I have even made several complaints and it never got better - they seriously do not care. They will take your money and screw everything up, guaranteed. My next start-up is going to be within their industry and I will personally do everything I can for them to go bust.

So far so good

Commentaires : Very good, we are replacing a quite antiquated system. The thing I really like is there are no hidden costs. Also the implementation process has been very good

Avantages :

Easy to use from an admin point of view. Pre built reports are excellent, although the report builder is also easy to use

Inconvénients :

I'm still getting used to the software so sometimes things are not where I expect them to be

All in one package for an SME

Commentaires : Great, although I wasn’t there at the start, which was mid pandemic and I think it was a struggle, I was asked to make it work for us and it absolutely does. At every step I was assisted by very patient support staff and an amazing account manager. The training we have requested received was outstanding and the teams get on very well with it.

Avantages :

That it looks after our teams day to day HR with very little effort and that the support is outstanding.

Inconvénients :

There are always improvements to be made. Sometimes we come up against something which we would like to be be more tailored to exactly what we want but these are quite detailed and nuanced things so we do understand