Mojo Helpdesk
Description de Mojo Helpdesk
Mojo Helpdesk est une application d'assistance extrêmement simple pour le service client, les requêtes informatiques, les requêtes de maintenance, etc. Voici cinq raisons de commencer à utiliser Mojo Helpdesk dès aujourd'hui. 1) Appréciez le confort du suivi des cas d'assistance directement depuis votre boîte de réception. 2) Des rapports intégrés pour mesurer et améliorer la satisfaction client, le temps de réponse et plus encore. 3) Réduisez au minimum les besoins en stockage et stockez l'historique des cas d'assistance dans le cloud. 4) L'outil en libre-service garantit 50 % de cas d'assistance en moins. 5) Version d'essai gratuite de 30 jours sur toutes les offres !
Qui utilise Mojo Helpdesk ?
Les gestionnaires de services d'assistance et les administrateurs système ayant besoin d'un logiciel de helpdesk et de suivi des cas d'assistance pour gérer les demandes d'aide internes et les demandes de support client.
Mojo Helpdesk ne vous convainc pas tout à fait ?
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Mojo Helpdesk
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Cynthia
Wonderful features
Martin
Does what a ticket system is supposed to do and is easy to use
Avantages :
Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream
Inconvénients :
It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time
Réponse de l'équipe de Metadot
il y a 3 ans
Thank you for your review.
Utilisateur vérifié
Alternatives envisagées :
Easy to use
Commentaires : Overall it has been very easy to set up, use and onboarding everyone. Great value for money.
Avantages :
Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
Inconvénients :
Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Didzis
Helpdesk works quite well though there are couple of limitations that really should not be.
Avantages :
Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy
Inconvénients :
There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Réponse de l'équipe de Metadot
il y a 3 ans
Thank you for your review.
Laura
Mojo-A really easy to use app and very useful
Commentaires : I use it daily to create tickets, escalate tickets and also point our faculty and staff to forms that populate within Mojo. It works very well for all these things. The buttons look like buttons, intuitive design, easy to use. A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute.
Avantages :
Really easy to use app and very useful. It loads fast, requires no training really to pick up and start using because the design is really intuitive.
Inconvénients :
Not much, it is plain looking but I don't care.
Dennis
Handy, easy to use, economical, integrated Google support
Commentaires : Workload accountability, job ticket queue management
Avantages :
Easy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing
Inconvénients :
Cannot copy or duplicate forms (for tweaking/repurposing) Severely-limited appearance/branding options A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice
