BananaDesk

Amazing site to use

Avantages :

Our hotel starting using this for 3rd party reservation and it has been amazing. Very easy to use and look at guest booking and modify payments if i need to.

Inconvénients :

There is nothing wrong with this software. Easy to use! No complaints

The best software for small/medium properties, trust me I've looked!

Commentaires : I've been using banadesk across 3 properties and for the last 4 years. They're fantastic and consistent. All my teams have loved using it and have sometimes even requested me to go back to banana desk when we started using other softwares.
A few additional features like the ones mentioned above would be great, but I hear they're working on adding them. I've used products that have all these functionalities and they are helpful, however, I always ended up coming back to banadesk because of its ease of use. If they added a few more functionalities, banana desk would be way above the rest.

Avantages :

Banadesk is as close as it comes to being the perfect balance between- ease of use, affordability, efficiency and reporting. Their customer service is one of the best I've come across Very easy for new members of the team to pick up Works great even when the internet connection isn't the best The interface is genius. Intuitive, all the basic functions present and very difficult to mess up.

Inconvénients :

Some higher end functions would be highly appreciated and I'd be willing to pay extra for them. Things like automated emails to guests, a phone app to quickly check and update bookings, automatic rate changes depending on real time occupancy.

Easy for a little hotel

Commentaires : Its easy and simple. However for some things is too simple. Things i dont like and you need to improve:
1- If the hotel is full and i need to make room changes, for instance: a couple in room 1 change it for a couple in room 4, i have to make room on room 1 to put 4 but i DONT KNOW WHERE TO HANG the couple of room 1 meanwhile....this is a problem.
2- In the case i am doing many movements of rooms of a group, for instance, put Smith x Garcia, then i want to put Trump on Bush room, i start doing movements, in the case i make a mistake on the dates i drop the reservation, the system doesn't alert anything...like "are you sure you want to move Trump to 1st may"? If the original dates were others...how can i tell i am not making wrong? Once you drop the reservation on a wrong date, you want to check, and dates inside the detail have changed!!!! without alerting anything....So that could be a super mess...
3- The system doesn't import rate conditions.
4- If i create a grupal reservation "adding passengers" to a main one, and once the group check in, i cannot check out only one room a night before. Also, if i add a night in the future to a main reservation, once they leave the hotel for the first time, it doest allow me to check out them in the system until they check out for the last time.

Avantages :

Its easy and very simple to handle. Very easy to teach how to use it.

Inconvénients :

The movements i need to make are slow. If you make an error it doesn't prevent it.

Excellent PMS Software for Hostels

Commentaires : We use Bananadesk to manage bookings from multiple sources for a 45 bed hostel. Their support is very responsive to any questions and can even be reached via a chat window. Getting Bananadesk up and running was very easy and it integrates well with our channel manager, MyAllocator.

Avantages :

- Drag and drop nature of the calendar - Simple, intuitive interface of the reservation view - Very easy to move bookings around - Searching bookings and transactions is quick and easy - Very cost effective

Inconvénients :

- A little fiddly to change rates quickly, for short periods - No immediate count of occupancy in the calendar - No revenue management options

Wouldn not change it at this point.

Commentaires : I have been working with bananadesk for 5 years already and i am happy with them. Although there is a lot of things they can still add, i am confident they are working on it. Is a very easy system to teach and to work with. We got to them after using pen and paper so they were lifesavers for us.

Avantages :

- It is very user friendly. - Easy to move guests around if they change rooms. - Makes distribution for groups very easy to see and change if needed. - Dashboard helps a lot. - They have help me changing little things like not letting my staff do checkins (or checkouts) if there is a balance. They do try to help personalizing stuff if needed.

Inconvénients :

- Is very easy to get duplicates in my guests database. (same person with 3 different records). - Not being able to use a private room as a dorm if needed. - I wish i could use their channel manager but it does not allow to change rates in different channels [yet] so this stops us for now. - It would be great if i could keep a better track of my physical inventory in the system.