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Infobip
Description de Infobip
Infobip est un acteur majeur en matière de communication omnicanal, qui aide les marques à établir des relations significatives avec leurs clients, le tout à grande échelle.
Cette plateforme de communication s'appuie sur un large éventail de solutions, de canaux de messagerie et d'outils avancés destinés à l'engagement client, la sécurité, l'authentification, à l'assistance, etc.
Qui utilise Infobip ?
Des opérations bancaires aux technologies financières, en passant par les assurances, à la fidélisation et aux marques à la demande, cette solution vous aide à établir des relations clients à long terme, à envoyer des messages et à répondre à leurs attentes.
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Avis sur Infobip
Quite good with SMS marketing
Avantages :
Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.
Inconvénients :
The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.
Réponse de l'équipe de Infobip
il y a 3 ans
Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.
Easy to use, once you get a hang of it
Commentaires : Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.
Avantages :
Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.
Inconvénients :
I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.
Réponse de l'équipe de Infobip
il y a 4 ans
Thank you for the review!
Complete Platform
Commentaires :
So far quite smooth.
No complaints is a good thing meaning it is stable. :)
Avantages :
Complete suite of email, sms, push notification features.
Inconvénients :
Cost slightly high. Huge corporations can bring cost down but they need a dev team.
Réponse de l'équipe de Infobip
il y a 4 ans
Thank you for the review!
extraordinary product
Avantages :
it's availlable in a lot of countries where we have our product.
Inconvénients :
very big company, sometimes it forgets about the customers
Outstanding Sms Marketing Platform
Commentaires : It's a great tool for marketing purposes, but they should improve on the response time on issues raised
Avantages :
Currently using this platform for marketing SMS and push notification features for our core banking system.
Inconvénients :
The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.
Réponse de l'équipe de Infobip
il y a 3 ans
Thank you, Eva! We will forward your feedback to our experts.
