Infobip
Description de Infobip
Infobip est un acteur majeur en matière de communication omnicanal, qui aide les marques à établir des relations significatives avec leurs clients, le tout à grande échelle.
Cette plateforme de communication s'appuie sur un large éventail de solutions, de canaux de messagerie et d'outils avancés destinés à l'engagement client, la sécurité, l'authentification, à l'assistance, etc.
Qui utilise Infobip ?
Des opérations bancaires aux technologies financières, en passant par les assurances, à la fidélisation et aux marques à la demande, cette solution vous aide à établir des relations clients à long terme, à envoyer des messages et à répondre à leurs attentes.
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Avis sur Infobip
Ahmad Idzuan
Quite good with SMS marketing
Avantages :
Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.
Inconvénients :
The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.
Réponse de l'équipe de Infobip
l’année dernière
Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.
Sylvia
Easy to use, once you get a hang of it
Commentaires : Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.
Avantages :
Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.
Inconvénients :
I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.
Réponse de l'équipe de Infobip
il y a 2 ans
Thank you for the review!
Chin Han
Complete Platform
Commentaires :
So far quite smooth.
No complaints is a good thing meaning it is stable. :)
Avantages :
Complete suite of email, sms, push notification features.
Inconvénients :
Cost slightly high. Huge corporations can bring cost down but they need a dev team.
Réponse de l'équipe de Infobip
il y a 2 ans
Thank you for the review!
Eva
Outstanding Sms Marketing Platform
Commentaires : It's a great tool for marketing purposes, but they should improve on the response time on issues raised
Avantages :
Currently using this platform for marketing SMS and push notification features for our core banking system.
Inconvénients :
The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.
Réponse de l'équipe de Infobip
il y a 2 ans
Thank you, Eva! We will forward your feedback to our experts.
Christopher
Easy to use product
Commentaires : Very comprehensive but easy to use portal.
Avantages :
Currently only using the sms feature which is super easy to use
Inconvénients :
The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up
Réponse de l'équipe de Infobip
il y a 2 ans
Hi Cristopher, thank you for taking the time to leave a review!
