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Netigate
Description de Netigate
Netigate est l'un des principaux fournisseurs européens de services basés sur le cloud pour les enquêtes en ligne qui sont principalement utilisés pour recueillir la voix du client (satisfaction des clients), pour les performances des employés et les études de marché. Grâce à l'interface conviviale de Netigate, les utilisateurs peuvent mener des enquêtes de manière très efficace en comparaison à d'autres alternatives.
Qui utilise Netigate ?
Gestion du retour d'opinion en entreprise, enquêtes web, EFM, enquêtes en ligne, études de marché, enquêtes de satisfaction des clients, enquêtes par panel, enquêtes sur les ressources humaines, outil d'enquête, évaluation.
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Overall great product that could be even better with sone additional power user features
Commentaires : Overall Netigate is a great solution. It offers not only the survey software, but a complete service around it. From designing the right questions to analysis.
Avantages :
Netigate is a very easy to integrate and administrate. It offers great features, amazing reporting and analytics dashboards, extremely easy user onboarding via video tutorials and has intuitive interface. Extremely helpful and competent customer support team.
Inconvénients :
Some features for power user could be improved, such as support for custom JavaScripts, scripting of custom functions and elements.
Réponse de l'équipe de Netigate
il y a 3 ans
Thank you for taking the time to leave your review, Aleksandar. It's wonderful to see that you're benefitting from our GDPR compliance, support teams, and all of the great features available with Netigate. Thank you also for your feedback, which I will pass along to the relevant teams!
Alternatives envisagées précédemment :
Netigate - provides my organization with the data we need to continously improve CX/EX/UX!
Commentaires : Working with Netigate as a company is a partnership - they are (still) not too large, they keep a familiar feeling when contacting them. And working with a company that has CX/UX/EX as their sole business idea ant not a part of a large portfolio of solutions is beneficial. They know their thing!
Avantages :
The ease of using, posibility to add own templates to get our look-and-feel, translating the survey into multiple languages is easy. The logics one can build based on responses, with auto-emails to key stakeholders that can take actions directly is amazing!
Inconvénients :
The only thing I can up with is that I think it takes too long time before an improvement suggestion is tagged as received and reviewed.
Overall feedback
Commentaires : Good.
Avantages :
Easy to navigate, easy to set up customized surveys and good support
Inconvénients :
Issuing in survey send outs, impacting the quality and UX
Réponse de l'équipe de Netigate
il y a 5 ans
Thank you for your review of Netigate. Sorry to hear you had issues with the survey send outs. We had a temporary issue with this a while back but the issue has been identified and addressed so the stability is now restored. This should not be an issue going forwards.
Netigate: Great solution to conduct your own surveys
Commentaires : Deutsche Leasing is happy to have teamed-up with Netigate as we have used its online survey platform with our partners and employees extensively over the past years. In this context, Netigate’s online survey solution has enabled us to get a better understanding of our external market environment as well as it has supported us to enhance the feedback culture within our company.
Avantages :
In particular, we do like the following aspects of Netigate's online survey solution: - Very customer friendly product, its easy and convenient to set up your own surveys - Several options to deliver your survey to the recipient (e.g. unpersonal link, personalised link, QR-Code) - Professional look and feel (both for recipient of the survey and the market researcher) - Dashboards to evalute the results of your survey (incl. an export option to PPT/pdf files in your corporate design) - Good user support (Success center, onboarding support for new additional users as well as highly reachable technical support) - Data security (Netigate servers located in European Union)
Inconvénients :
For us, there are not too many con's in regards to Netigate's online survey solutions. We would appreciate a visualised logic tree when you set up a survey. This feature would help to see if the logics, the user is set to implement in the questionnaire, actually work.
Réponse de l'équipe de Netigate
il y a 3 ans
Thank you for your review, Niklas! We're very pleased to hear that our platform has helped you to enhance the feedback culture at your organisation. Thank you also for your feedback regarding survey logic; we have passed this on to the relevant teams!
Netigate as a
Commentaires : Overall, my need with Netigate works well
Avantages :
The system is easy to use both in terms of creating a survey and sending out.
Inconvénients :
The report function is difficult. I would like our leaders to be able to enter the system and take out a report themselves. This without the license cost being too high. One could send out both to the e-mail adress and sms for the same survey.
Réponse de l'équipe de Netigate
il y a 3 ans
Thank you for your review and constructive feedback! I'm pleased to let you know that our report function, as well as the entire platform, has recently seen a significant update. The result is an even more user-friendly and powerful reporting system, with a modernised interface. It's now easier than ever to share reports you've created with anyone within, or outside of, your organisation. You can do this via a general link or email, where you can manage access permissions even after distribution. You can also choose to send single reports or multiple saved reports at the same time. You can find out more here: https://support.netigate.net/support/share-a-report/
