NOVA

Awesome Service

Commentaires : Overall experience has been Excellent!!!! Great customer support, open to ideas and suggestions from customers.

Avantages :

All of our information in one place. Do not have to go between systems to dispach, invoice or pay vendors. It is a one stop shop that more than meets all of our needs!!!!

Inconvénients :

Nothing really, if I am having a problem with something, I just call support and ALL of the issues are handled quickly.

Aurora Software

Commentaires : The people have been great to work with. They have guided us along the process of building our customized software needed to operate our business model.

Avantages :

That it could be customized to fit our industry needs.

Inconvénients :

The change over from our old software to the new software was a bit challenging as a user. Also we are not extremely compatible with Quick Books and it currently forces us to re-enter a lot of information.

Many Transportation Requirements Not Featured

Avantages :

The professionalism of the support team. Always cordial and a sincere desire to help.

Inconvénients :

The software does not alert you when a driver has an upcoming expiration; cdl, medical certificate, annual review. The maintenance section does not have any alerts for upcoming service, annual inspections, tag renewal. Also, the maintenance section has very limited search capabilities. It will not let you search by VIN #'s or by Tag #'s. This is a huge disadvantage.

Nova lack of customer service

Commentaires : Fair, they either dont have enough staff or dont really know what customer service is

Avantages :

It worked well, except when the were doing a upgrade without notifying us. Occasionally it would just stop working. And God forbid you try to call for text support or to order a additional device for a new vehicle, i called a month ago, never hesrd from them.

Inconvénients :

Being non responsive numerous times i called

Aurora chosen as replacement to our current system

Commentaires : My overall experience with Aurora Software has been outstanding. Our company has many facets. We are a LTL consolidator with in house warehousing, LTL logistics company, and a TL logistics company with a brokerage division. We looked at many packages before making our changeover and none of the others we reviewed could handle all of our multiple functions.
Aurora software has benefited us by giving visibility to our dock operations, as well as our, dispatch and back office functions.

Avantages :

Features I like most about the software are: Visibility for dispatchers and operations - nothing is hidden or lost Integration between modules - no need for double entry of information Interaction with driver applications - engages drivers and allows simplified updates from driver that are captured immediately into the software, including document images. Customer service and resolution to questions are immediate, personal and thorough

Inconvénients :

There is nothing that I currently do not like. The biggest challenge for me in this installation has been wrapping my mind around the simplified structure. Coming from the package we are currently using, I am constantly looking for duplication of data, 'work-arounds' for items that cannot be solved, etc. -- So far nothing has come up that Aurora has not been able to address.