CBSW / UMS.net
par Continental Utility Solutions
Logiciels les + demandés
Pour qui ?
Utility sector, water companies, sewer companies, electric companies, gas companies
Notes moyennes157 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 4.5 / 5
- Fonctionnalités 5 / 5
- Rapport qualité-prix 4.5 / 5
Informations sur le produit
- Version gratuite Non
- Version d'essai gratuite Non
Cloud, SaaS, web
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Continental Utility Solutions
- Fondé en 1984
En savoir plus sur CBSW / UMS.net
CUSI delivers Customer Information Systems, Utility Billing, Accounting and Work Asset Management worldwide. CUSI develops, implements and supports a comprehensive line of technology solutions for managing the operational requirements of utilities and local governments. Today over 1100 water, sewer, gas, electric and waste management companies utilize CUSI's Windows, SQL, and .Net applications to fulfill their operational needs.
CBSW / UMS.net - Fonctionnalités
- Assistance téléphonique
- Emménagement et déménagement
- Facturation en fonction de l'utilisation
- Facturation forfaitaire
- Gaz naturel
- Gestion des clients
- Gestion des collectes
- Gestion des comptes
- Gestion des compteurs
- Gestion des ordres de travail
- Gestion des taux
- Traitement des paiements ACH
- Traitement des paiements en ligne
- Traitement des pénalités et des seuils
Avis les plus utiles sur CBSW / UMS.net
Publié le 13/04/2018
Excellent Utility Billing Software
Avantages: The technical support staff is AMAZING! Very knowledgeable and professional. There are so many options and functions with this software. It is very detailed and there are so many different modules to help manage every aspect of the business. It also has very detailed reporting functions.
Inconvénients: Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.
Publié le 15/03/2016
One of the best decisions we have made! Wish we had made it sooner!
I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI's own Steve Romine, who led the project.
Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it's that understanding of their customers that impresses me. The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above. We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly.
Publié le 09/12/2016
Best company ever!
Commentaires: I have been at NDWS for 20 years and CUSI was the billing system when I started. I had no training from the person before me and I was the only one in the office at that time. So needless to say I was on the phone with them a lot back then. Over the years CUSI has done nothing but gotten better and better. I am thankful that I have gotten to grow with such awesome people that are willing to stay on the phone with you for as long as it takes to get things right. Would not want them to change a thing! Thanksfor everything CUSI!
Publié le 02/03/2010
IF IT AIN'T BROKE, DON'T FIX IT!!!
Commentaires: We highly recommend CUSI to any utility company looking to streamline their billing system.
Our water district is eleven years young. After demonstrations from two other software providers, it was clear that CUSI was the group to go with! In the early days of implementation, customer and service/account set up, we were put at ease and led through the various functions of the software by a very friendly and competent technical support staff. We remember fondly Marvin, Jonathan, Jennifer and especially Lori, (the real-live receptionist) who recognized my voice before I could even say what company I was with. The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor.
We have been approached by software companies wanting to lure us away from our happy home with CUSI but there has never been a reason to even read their literature. As the saying goes, "If it ain't broke, don fix it!"
Inconvénients: We really have had no bad experience with the software or the tech support group. Although that "date sensitive" thing was hard to accept in the beginning!
Publié le 18/11/2013
Exceptional CUSI Staff
Commentaires: We have been using UMS for the last 5 years. We struggled a little at first, but the staff at CUSI have and continues to be the best for explaining, trouble shooting, fixing, and helping with any circumstance that we experience. I have never encountered a more friendlier bunch of people than the technical help staff at CUSI. The actual UMS billing software is farely user friendly; some people do however have some difficulties interpreting the billing history page. Other areas of confusion for our customers and staff is explaing the statement layout with previous balance and how adjustments calculate into the new charge total. There are some reports we would like to see some inhancements on such as pulling a certain date range to see how many AMR meters vs Manual Meters we have and to pull a date range to see exactly how many new meters were installed. Training closer to our location or web seminars would be awesome too. We are looking forward to upgrading to 4.0 and continue our working relationship with CUSI/UMS. UMS has its good points and bad points as any product does, but what makes this product outstanding is again, the staff. I have learned so much and became so much clearer on certain situations just by talking to the technical staff at CUSI. KUDO's to Angie, Stephanie, Jennifer, and Rodney for your exceptional customer service. I look forward to the future with each one of you.