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CIS Utility Billing
Description de CIS Utility Billing
CUSI fournit des systèmes d'information client, la facturation des services publics, la comptabilité et la gestion des actifs professionnels dans le monde entier. CUSI développe, met en œuvre et prend en charge une gamme complète de solutions technologiques pour gérer les exigences opérationnelles des services publics et des administrations locales. Aujourd'hui, plus de 1 100 entreprises d'eau, d'égout, de gaz, d'électricité et de gestion des déchets utilisent les applications Windows, SQL et .Net de CUSI pour répondre à leurs besoins opérationnels.
Qui utilise CIS Utility Billing ?
Secteur des services publics, entreprises d'eau, entreprises d'égout, entreprises d'électricité, entreprises de gaz.
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Avis sur CIS Utility Billing
Excellent Utility Billing Software
Avantages :
The technical support staff is AMAZING! Very knowledgeable and professional. There are so many options and functions with this software. It is very detailed and there are so many different modules to help manage every aspect of the business. It also has very detailed reporting functions.
Inconvénients :
Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.
Great Product, Even Better People
Commentaires : We have been able to streamline a lot of archaic processes by utilizing the modern features in the software.
Avantages :
The software is great but the biggest pro are the people. From tech support to managements to our Account Executive. Everyone goes above and beyond to at least get you an answer to your question, problem, or concern.
Inconvénients :
Updates. We usually like or want the features or enhancements that are released but I don’t want to request an update every other week.
Less than stellar
Avantages :
Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.
Inconvénients :
Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!
Réponse de l'équipe de Continental Utility Solutions
il y a 4 ans
Hey Steve, I just wanted to let you know we are actually PCI Out-of-Scope. We process payments via a process known as tokenization. All sensitive payment information is routed to our merchant service provider. This allows us to process ultra-secure payments without ever storing any sensitive payment information.
Sowco Water
Commentaires : CUSI has great tech support. I think that’s yalls big positive😄
Avantages :
This software is very easy to use and get the hang of. Tech support is top notch.
Inconvénients :
Wish I could see the balances at first glance on shutoffs. Other than that, I don’t have many issues.
One of the best decisions we have made! Wish we had made it sooner!
Commentaires :
I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI's own Steve Romine, who led the project.
Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it's that understanding of their customers that impresses me.
The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above.
We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly.
