Pour qui ?

Utility sector, water companies, sewer companies, electric companies, gas companies

Notes moyennes

157 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
    Installation (Windows)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Continental Utility Solutions
  • http://www.cusi.com
  • Fondé en 1984

En savoir plus sur CBSW / UMS.net

CUSI delivers Customer Information Systems, Utility Billing, Accounting and Work Asset Management worldwide. CUSI develops, implements and supports a comprehensive line of technology solutions for managing the operational requirements of utilities and local governments. Today over 1100 water, sewer, gas, electric and waste management companies utilize CUSI's Windows, SQL, and .Net applications to fulfill their operational needs.

CBSW / UMS.net - Fonctionnalités

  • Assistance téléphonique
  • Câble
  • Eau
  • Emménagement et déménagement
  • Facturation
  • Facturation en fonction de l'utilisation
  • Facturation forfaitaire
  • Gaz naturel
  • Gestion des clients
  • Gestion des collectes
  • Gestion des comptes
  • Gestion des compteurs
  • Gestion des ordres de travail
  • Gestion des taux
  • Ordures
  • Traitement des paiements ACH
  • Traitement des paiements en ligne
  • Traitement des pénalités et des seuils
  • Électricité

Avis les plus utiles sur CBSW / UMS.net

Excellent Utility Billing Software

Traduire avec Google Translate Publié le 13/04/2018
IT Specialist at Continental Utility Solutions, Inc.
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix

Avantages: The technical support staff is AMAZING! Very knowledgeable and professional. There are so many options and functions with this software. It is very detailed and there are so many different modules to help manage every aspect of the business. It also has very detailed reporting functions.

Inconvénients: Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

One of the best decisions we have made! Wish we had made it sooner!

Traduire avec Google Translate Publié le 15/03/2016
Pam K.
Principal Account Clerk
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI's own Steve Romine, who led the project.

Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it's that understanding of their customers that impresses me.
The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above. We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly.

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