Docebo

Commentaires: If you need an LMS tool that will help your employees learn quickly and efficiently, you should opt for Docebo especially, if your work requires preparing employees for projects that differ from one another significantly.

Avantages: Our company is responsible for providing support management to different projects, requiring prospective support managers training for each project individually. Our work would have been impossible without Docebo, thanks to which we can provide efficient training for our new employees. The tool has an easy to navigate interface, so our newbies are not feeling lost during onboarding. It is extremely difficult to find the right LMS to make sure that new employees complete their training successfully and ready to start working on the assigned projects. Most of the LMS are too confusing for employees, but not Docebo.

Inconvénients: There is basically nothing to complain about, which is already quite a rarity, when it comes to different tools. Some of our employees had problems with logging in, but that occurred that rarely that it's hard to consider it an issue. So, all in all, Docebo is basically only benefits without any flaws, at least judging from our experience. A great LMS tool.

Commentaires: Everyone at Docebo is extremely helpful and kind. Our implementation specialist was very transparent with us. When she couldn't answer a question we had for her, she made sure to follow up once she found the answer. Our CSM has also been great! Always very responsive. Docebo has allowed us to tackle so many new projects and provide our learners with a ton of new on demand resources and training. We are so excited to see what is down the road for Docebo!

Avantages: Customization - The ability to customize homepages, additional fields, notifications, etc. has been extremely useful. Usability - Our users find it very easy to use on their end. It is very user friendly Overall Training - We have been able to accomplish a ton of training since we went live a few months ago. We have been able to create training in house and assign it to our sales teams in Docebo and upload content from an outside provider. This has given our learners a ton of opportunity to learn when they want and where they want. The People - Everyone we have worked with at Docebo have been very responsive, knowledgeable, and friendly.

Inconvénients: Would love move functionality when it comes to reporting, surveys, and rating/commenting on courses. We'd like more customizable and powerful reporting. We need the ability to send pre and post course surveys for many courses (same survey, but need to know which course it is filled out for). We also need the ability to see the number of ratings on courses and be notified when our users comment on a course. A couple other things....
Response time can be frustrating. Our platform can be slow sometimes .
There are a few other "wants" as far as functionality goes, but it is overall very powerful.

Commentaires: Docebo is a fast growing organization with some very talented people. The platform itself is solid and will continue to get even better if they are able to continue implementing the features that are on their planned list. My biggest recommendation is to get to a better balance between firming up and fixing current functionality vs. pushing out new functionality.

Avantages: Docebo's user interface is one of the best out there. I was impressed with the clean look and feel of the platform which was reinforced by our learners through their own feedback. Docebo's user experience encourages user adoption and more time in the platform if they can find and view the content they are looking for. Docebo's combination of traditional eLearning content along with it's Channels (corp. youtube type feature) are fantastic. We are looking forward to incorporating gamification to help round our the user experience.

Inconvénients: Docebo could use some work on the administrator side of the platform. There are quite a few areas where there are way too many clicks or a lack of bulk processes that cause additional work for an administrator. One big item that hasn't made its way into the platform but is apparently in plan, is the ability for an administrator to login as a user, to see what they are seeing or even test what as that user to ensure all works prior to releasing new content, features, etc. Unrelated to the platform, but an area that needs improvement is the Customer Support. Docebo only offers email/ticket management and online chat support. There is currently no phone support and many times issues could be solved if you were just able to talk to someone. It should be noted that I am starting to see a shift in this practice which will be welcomed by all current clients.

Commentaires: Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue. What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting. Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.

Avantages: Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Inconvénients: Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use. Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum. Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.

Commentaires: They have been the most phenomenal partners for our organization. We truly believe that their success has allowed us to experience the growth and success we have driving a learning culture.

Avantages: We love the fact the software is constantly growing and evolving and has allowed us to grow beyond what we originally thought possible. We also love the partnership we have with Docebo. We feel our business truly matters to them and that they listen to our needs and use cases to help us solve any issues.

Inconvénients: The software is growing and evolving quickly, it sometimes feels like they are moving quickly onto the next product rather than fully developing what they were working on. The product or new feature may be 95%-99% complete.