iClassPro

Commentaires: We have really enjoyed the program overall. It beats our last program hands down. Even with all the issues I would not go back to what we had before. Pretty easy to use and I love the platform/ portal for the parents.

Avantages: I love the ease of access once everything is set up. Coaches can take roll and keep up to date on student info rather easily. Skills tracking is available on the app, but not quite as easy to use.

Inconvénients: As the person responsible for printing out the reports, I have an issue with the format of reports. They are not always easy to get looking like they should and some are hard to get what you want. There are also little issues I do not like. The entering of payments is a little tedious at times. We have also had a few issues with the time clock not working correctly.

Commentaires: I have an overall positive experience with iclass pro and i'm not going to lie, I have explored other companies just to see if anyone offers the feature I have been talking about...and the only company that comes close is Sports Engine...they offer something similar to what I'm saying but it's not enough to change at this time, especially because I'm hoping there's SOMETHING you guys can come up with...not sure if it's possible but maybe.

Avantages: I love the customer service. Someone is always available and my favorite feature is the online chat. I also love that they listen to our feedback and are constantly coming up with new features and improving.

Inconvénients: 1)That a parent has to create an account in order to sign up for a class or a camp. In other words, If I send out an email and I write "REGISTER NOW", I want them to just be able to click the link and register by filling out a form. Customers don't want to waste any time. So I feel like we lose people because they don't want to waste time and "create an account"...So what i've done every year preparing for our big summer camp registration dates is I create a form on WIX and then parents fill out that form and then I manually transfer everything to Iclass pro which is so time consuming. We have a pretty big following on instagram, so my husband (the main trainer) will post it and do a "Swipe up"...so the parent is automatically signing up. If he were to do a "swipe up" on instagram and it leads you to a "sign in" or "create account" page...we would lose over 70% of the people who swipe up. I know this because we have tried doing that and it just doesn't get as many customers registered compared to simple registering at that exact moment.
(I'm aware the parent would waste LESS time if they just signed in, but they don't want to). 2) That I have to manually bill and send statements every month and there's no way to automate the process where it's automatic. I would also love if there was an automated system that sends parents emails every other day if they owe money on their account. 3) The staff portal is not as cool or good as the Parent portal App that just came out.

Commentaires: I have worked with many software companies before this and have LOVED what you guys offer. The Knowledgebase is something I frequent as I am constantly learning new things about iClass I didn't know about - which makes our lives easier here at the gym. I LOVE that I can put in suggestions as I come up with them, and every time I have had to reach out to support, I've gotten great feedback and they have helped resolved my issues. Customer service is a BIG deal to me, and this is why we continue to use iClass!

Avantages: LOVE the user interface - we've explored the "other" options out there, but continue to absolutely adore the interface that iClass offers. I have also starting using the party booking software - which has saved me a lot of time and energy! The ability to have parents book their own parties online has increased our business as well! Customer service has always been a deal breaker for me personally. I will always continue to use a company/ business if they offer amazing customer service, and I have always been impressed with iClass' customer support.

Inconvénients: There are some pretty big things we would love to see happen the next couple of updates, and I probably submit a new idea a couple times a month. One of the biggest things is the waiver.. We LOVE that parents can do it online, but having a kiosk interface that parents can quickly update while they are here at the gym, and having the ability to QUICKLY look up (during busy Open Gym & Birthday parties) whether or not it is current/ valid would be HUGE. Another big thing we are dying for: being able to send out the fun certificates that say the child has passed the class, but being able to type in/ select the class that they should move into next!!

Commentaires: time when away from the computer that there is a feature that allows it to run automatically.
- Wish you had the option to blind copy on emails.
-wish the most outstanding charge that hasn't been paid to be first on the full ledger rather than way deep like it shows on the payment screen.
-Want there to be a colored payment alert to show on the full ledger screen if there are notes created about the account. So that we don't have to click back and forth to check if there are notes or payment arrangements made. We often miss those because they are not accessable to the ledger page. I'm sure there are many more features that could be tweaked but this is what I have right off the top of my head. Please contact me for more or details if you would like.

Avantages: I like that it is easy to use for the most part. It is easy to keep track of payments, delete, add charges, pull reports. I like that the system is quick and runs with few problems (as a rule) I like the new Trial and Wait list feature as well.

Inconvénients: - I do not like that you have to change the setting to see all charges when you get to the full ledger page. Wish it would automatically show all no just 20.
-Wish there were alert boxes at the middle top of the full ledger screen to access notes or alerts.
-Wish you could access the family icon from the classes page where it shows the students enrolled in the class.
-The mouse left click will not give you the paste option when copying and pasting from other places to iclass. You have to use control V.
-When you have a child enrolled in two different programs-- for example After school care and Gymnastics. There is no way to pull a report that shows where the money for each and every payment is applied to differentiate payments applied to after school care vs gymnastics for fsa reports to parents for tax purposes. At this time if we have dual enrollments we have to call you and ask for a report to be sent over to us. not
- We really need the option to have more than one credit card on file as an option. We have many families that are in a divorce / multi family situation that need more than one credit card payment o
- Wish that there was a search box for key words for past emails sent
-Wish that there was a search box on the full ledger page for key words to look up a charge made many many months ago instead of scrolling all the way through scanning trying to find a certain charge.
- Wish that I had the option to set a date for all cards on file to run at the same

Commentaires: In the beginning rough but each day it is getting better as mentioned just wish there were more black and white set up procedures and more suitable for multiple locations that have 1 account and should have the ability to set up as such

Avantages: the price, the bank and program report sales tax

Inconvénients: That the set up is so loose that when I started, which I am sure has changed now there wasn't any explanation on the proper set up and there should be black and white set up procedure. I also hate that it doesn't account for businesses with multiple locations, meaning if a business, such as mine, sets up their business to account for one bank account and set up as such the money made at one location isn't easily posted to account holders bottom line as it should regardless of the location. Its like they set it up as a franchise vs a entire business and we have families who attend one location for tumbling but may cheer at another and lets say pays at one location for both billed locations enrollment and isn't applied automatically when processed I have to manually apply. This used to not be this way, they had the set up originally correct but decided to change it because of requests and this should be an option for business owners as every business is ran diff and should be easily set up how we want. The audit log needs major vamping and should be a lot more specific to help aid management in understanding what certain staff did in iclass on certain accounts and I even have strict staff settings not like many. I could go on an on about the set up but iclass is improving daily.,