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MyRec.com
Description de MyRec.com
MyRec.com est un logiciel web tout compris qui simplifiera votre gestion des loisirs. Il comprend la gestion de programme, la réservation d'installations, le point de vente, l'adhésion, l'inscription en ligne, le reporting performant et un personnel d'assistance de premier ordre composé de professionnels des parcs et des loisirs.
Qui utilise MyRec.com ?
Solution de gestion des loisirs pour les petites et moyennes entreprises qui aide à améliorer le service client, à réduire les coûts d'exploitation, à gérer les informations sur les programmes en temps réel et plus encore.
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MyRec.com
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Avis sur MyRec.com
MyRec has been a wonderful program for our department!
Commentaires : Ease of use for myself and the public, lots of customization options, digital sign in and sign out creates a permanant record that can be accessed by all my instructors.
Avantages :
The software allows for quick and easy creation of simple activities, while still allowing you to really customize activities when it is required. Our old software got so many complaints from our users. With MyRec, the most common thing that I get is that someone forgot a password. We surveyed our customers from our summer program, and on a scale of 1-5 (with 1 being the worst) MyRec got all 3-5 and not a single 1 or 2. I highly recommend the software to other departments. Customer service is top notch and has been able to answer all my questions, even if they are complicated and abstract.
Inconvénients :
While there are a lot of options to apply discounts to programs or people, there have been a few times where they way I wanted to apply a discount didn't work (ie, a discount for signing up for multiple days of a program). There have been work arounds and customer service has always been great with helping me.
Réponse de l'équipe de MyRec.com
il y a 7 ans
Thanks for the great comments Andrew!
Alternatives envisagées précédemment :
We love MyRec
Commentaires : The customer service is exceptional. Any time I call, the staff are polite, patient and kind. I came from another town where they had already been using MyRec and when I started last year in Brookfield, we switched to MyRec from another platform and our department is so happy with all of the options MyRec provides. It makes our lives easier!
Avantages :
I love how easy it is to monitor program registrations.
Inconvénients :
Users always have trouble recovering their password. We get complaints that the website is "too confusing" and not user friendly.
Réponse de l'équipe de MyRec.com
il y a 7 mois
Much thanks for taking the time to review. We love hearing this feedback and it validates the efforts we put forward every day to make life easier for our clients.
Good company with solid customer service
Commentaires : Good. Not perfect for a non-traditional entity like us. MyRec is open to suggestions for improvement, which is great. And we are generally able to work around things if they can't grant our requests for edits, etc. Cost is quite affordable. *One of the questions on this survey asks for what purpose we use the site. I chose "registration" but it's really more like "other". We use MyRec for products and events.
Avantages :
Support is easily available. Everyone we've delt with is friendly and helpful.
Inconvénients :
1) MyRec is designed for Park And Rec depts., which is fine, but it would be great if it was more user friendly for non-traditional clients like us. 2) MyRec can be a little clunky. This includes the language that they use. For example, when referring to a product, “pick-up instructions” would be a much better term than “acquisition instructions”.
Réponse de l'équipe de MyRec.com
le mois dernier
Thanks for taking the time to provide a review. MyRec.com is a Parks and Recreation software, but many features are flexible to accommodate other organizations. Please call into client services if other items need to be adjusted for you, as in the products page text. This is one of the many areas that is flexible.
"Over 55" Recreation Manager and Farmer Market Manager
Commentaires : I appreciate all the help I have received from customer service. They are amazing!
Avantages :
There is only one thing I like about myrec, which is the customer support. The customer support is amazing, they are always there to answer and help with problems. I call all the time and have become very friendly with the staff. They always answer the phone and always help me fix whatever problem I'm having.
Inconvénients :
I do not like myrec. I keep a little book in my desk called the " I hate MyRec book" and I write down all of the stupid problems I have. Things that should be simple are not. Looking up a name, you can't put in the name , Chin, b/c the Chins will not come up, it starts with A's. Or, I know someone is in the system, put in the name, spelled correctly but it still does not show up. The system insists I put in information I do not have, so I have to make it up, like birthdays, addresses, emails. Why can't I leave it blank. I hate that it always forces me to confirm this stuff but at the same time it won't stop people from making duplicates, which I can't delete of ever merge together, b/c its not simple. In our old system, you would pick a group and click send email, now I have to click nine times to do the same thing! Nine times! The same thing with labels, in the old system, find the group hit labels, this system, you have to dig for it. When looking up information I see a lot I don't need and nothing I want is on the same page. How about the persons name, address, phone, etc. on one page, ( the address is on a different page) with.. the activities they are in and the credits/ balances they owe? While I think the support is amazing, I hate that I have to call constantly for the smallest stuff. I do not defend this company to the public at all. I constantly get negative feedback from the public and I have to turn into the IT person to fix it.
Réponse de l'équipe de MyRec.com
il y a 2 ans
We do appreciate the time it took to do this review, but we'd love the opportunity to address your concerns as this is not the norm of the MyRec.com software reviews we are receiving. We also wish you gave client support a better rating seeing that is what you love about the company.
Alternatives envisagées précédemment :
Love this program!
Commentaires : We love this program and the staff at MyRec have been very helpful along the way as we have learned to navigate it.
Avantages :
This program has been easy for staff to learn to navigate and is user-friendly for customers.
Inconvénients :
We would like to see tournament bracket features for sports and event ticketing system that is easy to use.
Réponse de l'équipe de MyRec.com
il y a 2 ans
So happy the software is easy for staff and community to use- that is what we strive for. Thank you for the feature idea regarding brackets. Our exploration into this area in the past has revealed just how complex it is (different sports have different bracketing options, teams could be across activities or external, etc.). Because of this, it doesn't fit within our current software iteration, but it may be considered in the next full version. On event ticketing, please give us a call to go over your ideas what you'd like to see there in more detail.
