Description de MyRec.com

MyRec.com est un logiciel web tout compris qui simplifiera votre gestion des loisirs. Il comprend la gestion de programme, la réservation d'installations, le point de vente, l'adhésion, l'inscription en ligne, le reporting performant et un personnel d'assistance de premier ordre composé de professionnels des parcs et des loisirs.

Qui utilise MyRec.com ?

Solution de gestion des loisirs pour les petites et moyennes entreprises qui aide à améliorer le service client, à réduire les coûts d'exploitation, à gérer les informations sur les programmes en temps réel et plus encore.

MyRec.com Logiciel - 1 MyRec.com Logiciel - 2 MyRec.com Logiciel - 3 MyRec.com Logiciel - 4 MyRec.com Logiciel - 5

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MyRec.com

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Avis sur MyRec.com

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,4
Service client
4,9
Fonctionnalités
4,3
Rapport qualité-prix
4,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
64%
4
33%
3
3%
Andrew
Andrew
Recreation Director (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

MyRec has been a wonderful program for our department!

5,0 il y a 5 ans

Commentaires : Ease of use for myself and the public, lots of customization options, digital sign in and sign out creates a permanant record that can be accessed by all my instructors.

Avantages :

The software allows for quick and easy creation of simple activities, while still allowing you to really customize activities when it is required. Our old software got so many complaints from our users. With MyRec, the most common thing that I get is that someone forgot a password. We surveyed our customers from our summer program, and on a scale of 1-5 (with 1 being the worst) MyRec got all 3-5 and not a single 1 or 2. I highly recommend the software to other departments. Customer service is top notch and has been able to answer all my questions, even if they are complicated and abstract.

Inconvénients :

While there are a lot of options to apply discounts to programs or people, there have been a few times where they way I wanted to apply a discount didn't work (ie, a discount for signing up for multiple days of a program). There have been work arounds and customer service has always been great with helping me.

Réponse de l'équipe de MyRec.com

il y a 5 ans

Thanks for the great comments Andrew!

Terra
Administrative Assistant (É.-U.)
Services et installations de loisirs, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Love this program!

5,0 il y a 5 mois

Commentaires : We love this program and the staff at MyRec have been very helpful along the way as we have learned to navigate it.

Avantages :

This program has been easy for staff to learn to navigate and is user-friendly for customers.

Inconvénients :

We would like to see tournament bracket features for sports and event ticketing system that is easy to use.

Réponse de l'équipe de MyRec.com

il y a 5 mois

So happy the software is easy for staff and community to use- that is what we strive for. Thank you for the feature idea regarding brackets. Our exploration into this area in the past has revealed just how complex it is (different sports have different bracketing options, teams could be across activities or external, etc.). Because of this, it doesn't fit within our current software iteration, but it may be considered in the next full version. On event ticketing, please give us a call to go over your ideas what you'd like to see there in more detail.

Amy Jo
Recreation Director (É.-U.)
Relations gouvernementales, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

MyRec review

5,0 il y a 4 semaines Nouveau

Commentaires : from start to finish line the service was outstanding. I felt like MyRec listened to our needs on what we wanted, and they delivered. very friendly and great prices.

Avantages :

I love the ease of use; customer service is very helpful and knowledgeable.

Inconvénients :

when running a distribution summary report, it would be nice to click on the blue highlighted total to find out for example what day a reservation was made so that either an invoice number could be shown, a name or at least a date shown when that takes place. we don't run daily totals, we run biweekly or monthly.

Réponse de l'équipe de MyRec.com

il y a 4 semaines

Much appreciation for the kind words in your review, thank you. Please call into client services as there may be another report that will give you specifically what you are looking for.

Laura
Recreation Coordinator (É.-U.)
Services et installations de loisirs, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Allowed us to transition from paper to online!

3,0 il y a 3 ans

Avantages :

We really enjoy running programs through MyRec. It has allowed us to switch from paper to online registrations. The financial reports have been super helpful as well as giving us an easy option to use credit cards. Automated receipts sent to the customers emails have been really convenient too.

Inconvénients :

The user side visual appearance tends to add confusion for our customers. They have a hard time finding certain items and we find ourselves walking them through the site a lot. If this was cleaned up a bit and more visually appealing it would be great.

Réponse de l'équipe de MyRec.com

il y a 3 ans

Would love to chat about the public facing side- specifically what they are finding difficulty with? Give a call into client services and we will gladly provide any assistance if needed!

Alicia
Director (É.-U.)
Services et installations de loisirs, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Littleton feedback

4,0 il y a 11 mois

Commentaires : There are a lot of issues with the in house operations; my Program Coordinators prefer RecDesk's software, but the customer service, desire to do better, and flexibility that we get from MyRec are far superior to them. Like I said before it is a glitchy program and is not consistant, but ultimately it does what we need it to do and MyRec does put a lot of effort into making the software better all of the time.

Avantages :

The community site is easily search able for patrons. The company's openness to development in suggested areas. It does feel like MyRec is trying to consistently improve its operations for the better. The base functions of creating households, registering for programs, and point of sales operations are very easy to learn and use. Cloning of programs and activities is easy and extremely useful and efficient. Dashboard information is great! It would be out of this world if it was customizable. Customer Service and tech help is quick and often knowledgeable to fix issues in one call.

Inconvénients :

Overall there is no consistency with options and filters. For example some reports you can get an excel export and some you can't, this is the same for programs (advanced verse standard) and all other modules. The software is very glitchy. The site can shut down with no warning and we have to call in to make sure it is taken care of. We also deal with some odd one off issues that can't be explained, but we usually find some sort of solution. It keeps us on our toes, but wish we could depend on the software more. Things change so fast that it is hard to keep up sometimes. Offer quarterly training would be amazing! Streamline integration with other software. I mentioned earlier the issues with Constant Contact, it would be great if there was an easy integration with financial software like MUNIS. I believe it is possible, but we have not tackled that project yet.

Réponse de l'équipe de MyRec.com

il y a 10 mois

Thanks so much for taking the time to do a review for us. We appreciate your feedback and look forward to working with you on your concerns. There are some items that are in fact offered (trainings, munis export, new exports) and urge you to give a call into client services to make sure those are turned on for you or check out the knowledge base for information on any new features.