Notes moyennes

3 avis
  • Note globale 3 / 5
  • Facilité d'utilisation 3 / 5
  • Service client 3 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 1 / 5

Informations sur le produit

  • À partir de 500,00 $US/mois
  • Déploiement Cloud, SaaS, web
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • CompuGroup Medical
  • http://www.cgmus.com/
  • Fondé en 1987

En savoir plus sur CGM webEHR

Web-based EHR that can interface bi-directionally to more than 1,500 other software systems of healthcare providers.

CGM webEHR - Fonctionnalités

  • Certifié ONC-ATCB
  • Graphiques
  • Planification des rendez-vous
  • Portail libre-service
  • Prescription électronique
  • Reconnaissance de l'écriture manuscrite
  • Reconnaissance vocale
  • Suivi de la conformité
  • Utilisation significative certifiée

Avis les plus utiles sur CGM webEHR

We are actively looking to replace this product with something better.

Publié le 07/09/2016
Julie G.
IT Director
Psychologie
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
3/5
Note globale
2.5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The software is simplistic and functions more like a case management and billing system rather than an EHR. The billing side of the software works with a fair amount of consistency making sure that cash flow is not a concern. In our experience we have been assigned a support representative and account rep making communication consistent with the software company. In general the representatives understand our business model making the support process easier than needing to explain your entire process to a new person each time.

Inconvénients: CG charges the customer for all support, even when the product is not functioning properly. The EHR does not allow for customization of the front-end and in our experience we have used fields for purposes other than what was intended by the developers making it difficult for new users to understand the software. The design is outdated and lacks an intuitive interface.

Performance is Key!!

Publié le 08/04/2015
David B.
Doctor
Cabinets médicaux
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I love this EMR, it is 100% Web Based, and the speed is incredible. The templates are easy to navigate, and I can set it up to follow my work flow exactly how I want. I have been very impressed with how easy it is to navigate, and use. It was also very easy to learn, since it follows clinical logic. Great system!

Inconvénients: It is relatively unknown because they have a large footprint in the SW, I wish their were more users in my area.

Do not under any circumstances purchase this product

Publié le 03/10/2016
Nathan P.
Provenance de l'utilisateur 
1/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The practice management side of their system is reasonable though old. The EHR is miserable. I am an Ob/Gyn physician and our office has been using it for a number of years. We have been unhappy with it from the beginning but it is expensive to change. We are now changing EHRs regardless of the expense because the service is so terrible and they are so expensive. If you need help or support, the process is to place a phone call, open a ticket, and wait 2 wks for a response. Only one person from the office is designated to be allowed to communicate with support, so I, as the provider using the thing cannot actually call and talk to anyone. The EHR has always been behind on updates and will not run on the newest versions of internet explorer. We have to keep outdated versions installed on our computers to use the system. All updates, fixes, etc. are charged to you on top of your regular fees. They nickel-and-dime you for everything. You can save frequently used phrases but only as non-editable blocks, which is annoying for drafting notes. The customer catered to for this company appears to be insurance companies and the government. Your needs as an office or medical provider are an afterthought and treated as a nuisance.

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