par DialogTech3.5 / 5 11 avis Écrivez votre avis !
Pour qui ?
Enterprise marketers and digital agencies
Notes moyennes11 avis
- Note globale 3.5 / 5
- Facilité d'utilisation 3.4 / 5
- Service client 3.9 / 5
- Fonctionnalités 3.6 / 5
- Rapport qualité-prix 3 / 5
Informations sur le produit
- Version gratuite Non
- Essai gratuit Non
Cloud, SaaS, web
Formation en ligne en direct
Service de support permanent (réponse directe)
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2005
En savoir plus sur DialogTech
DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey.
Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue.
DialogTech - Fonctionnalités
- Centre d'appel
- Enregistrement des appels
- Gestion des enquêtes
- Journalisation des appels
- Messagerie vocale
- Personnalisation de la voix
- Prise en charge de plusieurs scripts
- Routage des appels
- Saisie téléphonique
- Synthèse vocale
- CTA personnalisables
- Campagnes de drip marketing
- Contenu dynamique
- Lead scoring
- Marketing social
- Pages de renvoi et formulaires web
- Sales intelligence
- Search marketing
- Suivi des visiteurs de sites web
- Suivi du ROI et de l'analytique
- Tests A/B
Avis les plus utiles sur DialogTech
Publié le 06/08/2018
I recommend Dialogtech to all companies I work for!
Avantages: I have used Dialogtech since it was Ifbyphone. Now that I know the system well, I recommend it to all of the companies I work for. So many companies have a lack of insight on their phone call data when performing marketing campaigns. Using call tracking, figuring out the ROI of our campaigns is even easier. Customer service, in my experience, has been fantastic.
Inconvénients: I don't really have any dislikes of the product.
Publié le 17/05/2018
Overpriced by at least 75% of competitors and with fewer features.
Avantages: There are not any pros when I think of this product compared to it's competitors. I researched a few other call tracking solutions and all were better and cheaper.
Inconvénients: The service is overpriced and it takes 2.5 months to even get out of a "month to month" contract. Their competitors are 75-90% cheaper and offer more reporting, data, functionality. There are better models with better customer support out there.
Réponse de l'éditeur
envoyé par DialogTech le 25/05/2018
Nancy, we're sorry to lose a longtime customer of our legacy platform and appreciate your business through the years. DialogTech has made significant investments in our services that extend well beyond simple call tracking, with our new platform now including unique functionality such as AI-driven, actionable conversation analytics, advanced contextual call routing, and omni-channel marketing dashboard visualizations. We wish you the best and hope you consider DialogTech again in the future as your needs evolve.
Publié le 16/10/2018
DialogTech helps you track phone calls
Commentaires: I've used DialogTech for years -- to track calls, record calls and manage our marketing efforts that deliver phone call leads.
Avantages: Great for tracking phone calls / leads from your marketing efforts. Can record and manage all aspects of calling system / voice mail / messaging and more.
Inconvénients: Can be confusing to get it all setup - but once you get the hang of it - it works like a charm.
Publié le 17/09/2018
Good Product But Too Expensive
Avantages: Ease of use and support were great. The feature set they have is great as well.
Inconvénients: I was on a month to month contract and after you cancel they will charge you for 2 more months. They also charge for porting phone numbers.
Publié le 27/11/2018
Call Tracking - Cumbersome and pricey
Commentaires: In the end we switched to a company with a simpler interface and half the price with way better customer service.
Avantages: Not much if anything. It did the job for the time I used it.
Inconvénients: Our company used their call tracking software. There were inconsistencies in data that they could never account for. Reading times in military time was tiring. Double the price of their competitor.