Zentail

Great Solution to list Products on multiple channels in one interface

Commentaires : We now list product information all in one platform and Zentail pushes this information to desired selling channels. They also do a fantastic job of controlling inventory and updating channels of availability.

Avantages :

There is a lot to like. If I had to say what I like best is Zentail makes me feel like a partner and not a customer. I feel as though they are vested in our success. There support is awesome and they are always looking to improve. The interface requires a learning curve but once learned it is quite simple and effective. I Love we can create a product listing in one place and push information and inventory to multiple channels. Inventory management is more successful than our previous provider.

Inconvénients :

I would like to see better sales forecasting and sortable data by vendor/channel with the ability to generate purchase orders.

Zentail's software has helped my business easily grow in the marketplaces.

Avantages :

Ease of use. Creating listings and posting to all the web sites could not be easier. Managing selling prices by using the dynamic re-pricer is great. Zentail worked closely with me to customize an order export file that works perfect within my business model. Customer service is always friendly, eager to help and thorough. Zentail's knowledge of google ppc is exceptional, I give them a daily budget, they work it, I get sales with an excellent conversion rate. Bulk updating prices is a breeze with the import/export feature. Managing real time inventory is as easy as pie using the import feature. Smart Re Order is a great feature to help forecasting proper inventory levels. The success dashboard is a great tool to help manage products on all the websites. The Analytics tool is great to see what products are hot and what are not, what is making money and what is not. Managing web site settings is a nice tool. Managing users is easy.

Inconvénients :

Would like to have a better picture manager. Would like the ability to move pictures around in different order. Would like to have a cropping, image contrast/brightness tool. If a user puts an image as the main image then decides to change or move it or take image 2 and move to image 3 you must delete the images and start over. Description writing/formatting could use some work . Would like to see Zentail integrate with shiprush. Would like to see a itemized end of month invoice.

Extremely Poor Outcome Using Zentail... Never Met Onboarding Goals

Commentaires : I worked with Zentail in hopes of optimizing my product listing process on Amazon of a specific brand and bringing those listings over to my Shopify store. Our brand listed new variations and new listings of a similar product (would just vary by theme) on a weekly or biweekly basis. Before Zentail, I would achieve this by uploading new inventory to Amazon via Amazon's product spreadsheets. This process worked well, I was able to update product information and add variations and new listings but as the catalog grew to well over 100 skus, I saw a benefit to having a platform that could streamline this process as well as provide a way to quickly provide bulk updates to the catalog. Plus a bonus, listing the catalog to Shopify. After a sales call, it seemed that Zentail would be able to achieve this and I proceeded with onboarding with what I listed previously as the main goal. It takes quite some work to onboard as the full catalog must be pulled into Zentail and then have errors cleared in the sync for Zentail properly update to the products. This was to be expected to some extent but I was surprised at the lack of intuitiveness of the software, it seemed like so much of the work was being manually done by the onboarding agent or myself. As onboarding came to an end though, the products in the brand I hoped to optimize were not working properly at all. I was not able to add variations to existing listings or create new listings in the category I was listing in previously via spreadsheets. The products were also not syncing to Shopify properly with duplicate listings and incorrect photos somehow being pulled from my original listing photos on Amazon. After many attempts to rectify these issues, including multiple deletions and relists to Shopify and many attempts to clear listing errors with Amazon, I reluctantly moved out of onboarding to the next stage in the customer process. I was assured that the staff that handles the day to day customer experience would be able to handle these issues. To sum it up, after multiple months of trial and error we made one last big push to get everything working. We got on a call with everyone I had worked with up to this point which included my onboarding specialist, and the head of customer success as well as one other technical support agent. We spent about an hour, brainstorming new strategies and techniques for even being able to list to Amazon. We tried multiple different product and item types, and brainstorm changes that would require me to permanently change my listing process moving forward. Basically meaning I would never be able to do anything with previously listed products, but hopefully I would be able to edit and add two new products moving forward. At this point, this was agreeable to me if we could just get some process for moving forward. All the new listing strategies we tried never ended up working. There is always some issue with grouping variations or a catalog issue where Amazon was requiring some thing that Zentail did not have to provide. I kept returning to the question with them over and over as to why I could take one of my product, listing spreadsheets and immediately add these products with no issue, and yet their product would not list under the same item type and product type. After eight months of working with Zentail I decided to pull the plug on this effort. The amount of money spent but mainly time spent to attempt to streamline this process would've been far better spent listing new products the old fashioned way, so I decided to cut my losses. I spoke with the head of customer success, Michael, hoping we could figuratively shake hands and go our separate ways with the understanding we gave it an honest effort and the product just did not work for my needs. At this point I had already disconnected Zentail from all of my channels and hoped to mitigate losses by cancelling the 1k per month Zentail subscription. Unfortunately, I was not let out of my contract with Zentail despite never seeing my onboarding goals coming to fruition. Eventually after pleading my case, I was given a concession on my final 4 months fees but they would not cancel the subscription. I hate leaving poor reviews but I feel compelled to with this experience. It is one thing to spend time and money on a software that could benefit your company but it ends up not working out in the end. That is a risk that I take as a business owner. It is a completely other thing when the product never delivers as promised and they continue charging you. The reason given... we put considerable time and effort into your account and we would loose money if we cancel you subscription. In my mind as a business owner that sells products, if I have a product that costs me more money to service the customer than it makes, that is a poor product. Final thought, Zentail may work for certain use cases but if you do, set up contingencies in writing. I would not recommend using.

Avantages :

Staff was knowledgable, unfortunately it seemed like there was just inherent issues in bridging the communication gap between Zentail and Amazon and the issues had to continually be kicked down the road or bandaid fixes were made that were not ideal.

Inconvénients :

Zentails product just did not work for my use case. It is not ideal for listing new products to channels or adding variations to existing products... at least with my product category. Multi channel listing was extremely problematic and I ended up just learning that listing with spreadsheets to Amazon is FAR more efficient. Expensive learn that lesson and countless hours deleting and relisting entire catalogs to Shopify and putting to a halt new variation adds. BE WARNED If they fail to deliver on your onboarding goals, you will not be released from the contract.

An up and coming, all encompassing, E-commerce management solution.

Commentaires : With Zentail, we are able to be "power sellers", in that our inventory is managed in one software, and we can manage multiple channels listings, data, sales, etc. from one platform.

Avantages :

I love how easy it is to load a product (with the right data), flip switches and it's listed on all the channels you have hooked up! Easy to use interface, easy to see back end records (who changed what, and when) and diagnosing issues of products/listings. The API is nice to pull and do some custom programmed automated analysis.

Inconvénients :

I wish we would have spent more time with a Zentail employee, exploring our current processes and practices and having them tailor our on-boarding experience to us. Especially technically. A tutorial (whether in person or video series) for basic diagnosis of feed syncing, channel/product status, etc. would have done our team wonders in our learning curve. Currently don't have FIFO or LIFO accounting system built in.

Feature-packed, helpful support

Commentaires : Everybody in our company uses Zentail a little differently, but there's features for everybody. I know there's a lot more Zentail can do that I haven't even touched yet (I'll leave these to their respective departments). Every now and then we'll run into a bug or have a question about a feature, and Zentail's support team has always been very responsive and helpful. As a marketer, I mostly use the Inventory tab to update product data. The overall interface is very clean and easy to understand.

Avantages :

Zentail has been a game-changer for our inventory management. As a reseller selling on multiple sales channels (Amazon, WalMart, etc), we have had problems in the past with keeping track of inventory, keeping certain brands off unauthorized sales-channels, and keeping content consistent across channels. Not anymore! Zentail has saved us time and energy so we can focus on big-picture projects instead of inventory management maintenance.

Inconvénients :

My only complaint is that the website is not responsive (mobile-friendly). Everything works perfectly in full-screen mode, but some things may be cut-off or hidden on a half-screen window or on mobile.