Zentail

Great Solution to list Products on multiple channels in one interface

Commentaires : We now list product information all in one platform and Zentail pushes this information to desired selling channels. They also do a fantastic job of controlling inventory and updating channels of availability.

Avantages :

There is a lot to like. If I had to say what I like best is Zentail makes me feel like a partner and not a customer. I feel as though they are vested in our success. There support is awesome and they are always looking to improve. The interface requires a learning curve but once learned it is quite simple and effective. I Love we can create a product listing in one place and push information and inventory to multiple channels. Inventory management is more successful than our previous provider.

Inconvénients :

I would like to see better sales forecasting and sortable data by vendor/channel with the ability to generate purchase orders.

Zentail's software has helped my business easily grow in the marketplaces.

Avantages :

Ease of use. Creating listings and posting to all the web sites could not be easier. Managing selling prices by using the dynamic re-pricer is great. Zentail worked closely with me to customize an order export file that works perfect within my business model. Customer service is always friendly, eager to help and thorough. Zentail's knowledge of google ppc is exceptional, I give them a daily budget, they work it, I get sales with an excellent conversion rate. Bulk updating prices is a breeze with the import/export feature. Managing real time inventory is as easy as pie using the import feature. Smart Re Order is a great feature to help forecasting proper inventory levels. The success dashboard is a great tool to help manage products on all the websites. The Analytics tool is great to see what products are hot and what are not, what is making money and what is not. Managing web site settings is a nice tool. Managing users is easy.

Inconvénients :

Would like to have a better picture manager. Would like the ability to move pictures around in different order. Would like to have a cropping, image contrast/brightness tool. If a user puts an image as the main image then decides to change or move it or take image 2 and move to image 3 you must delete the images and start over. Description writing/formatting could use some work . Would like to see Zentail integrate with shiprush. Would like to see a itemized end of month invoice.

Terrible Experience-Never ever again

Commentaires : We started this program hopeful that it would be our solution to having multiple e-commerce sites. I was excited about the inventory and pricing features as well as being able to optimize across marketplaces. Failures in all 3 features.
1. Inventory- only works if you have one warehouse. We expanded and opened a second location about half way through our contract with zentail. There is no multi-warehouse inventory tracking. You can add a warehouse and put numbers in, but it will always take out the default warehouse first and when that inventory is depleted it will revert to your second warehouse. We had no way of keeping an accurate inventory at either warehouse and it did not take inventory out based off where it shipped from. Total fail! We spent more in time and labor counting and updating inventory than we paid to Zentail to track inventory. But they do have a partner you can integrate with for another $1000 + dollars a month.
2. Pricing- a complete and utter waste of time. Caused more damage than it did value. We had a 8% increase from the manufacturer. Pretty cool we could set the increase and let it run.....NOT pricing was jacked up across the marketplaces. Way off 8% and we would have one item with 10 different colors. All started at the same price but each color variation would be increased to all different random prices. Amazon business pricing did not change, so you would still have to manually go in and change all the business pricing. Tried to set a rule for t

Avantages :

Sort and Filter Running reports automation features

Inconvénients :

The features they claim to work, did not work at all as advertised.

An up and coming, all encompassing, E-commerce management solution.

Commentaires : With Zentail, we are able to be "power sellers", in that our inventory is managed in one software, and we can manage multiple channels listings, data, sales, etc. from one platform.

Avantages :

I love how easy it is to load a product (with the right data), flip switches and it's listed on all the channels you have hooked up! Easy to use interface, easy to see back end records (who changed what, and when) and diagnosing issues of products/listings. The API is nice to pull and do some custom programmed automated analysis.

Inconvénients :

I wish we would have spent more time with a Zentail employee, exploring our current processes and practices and having them tailor our on-boarding experience to us. Especially technically. A tutorial (whether in person or video series) for basic diagnosis of feed syncing, channel/product status, etc. would have done our team wonders in our learning curve. Currently don't have FIFO or LIFO accounting system built in.

Feature-packed, helpful support

Commentaires : Everybody in our company uses Zentail a little differently, but there's features for everybody. I know there's a lot more Zentail can do that I haven't even touched yet (I'll leave these to their respective departments). Every now and then we'll run into a bug or have a question about a feature, and Zentail's support team has always been very responsive and helpful. As a marketer, I mostly use the Inventory tab to update product data. The overall interface is very clean and easy to understand.

Avantages :

Zentail has been a game-changer for our inventory management. As a reseller selling on multiple sales channels (Amazon, WalMart, etc), we have had problems in the past with keeping track of inventory, keeping certain brands off unauthorized sales-channels, and keeping content consistent across channels. Not anymore! Zentail has saved us time and energy so we can focus on big-picture projects instead of inventory management maintenance.

Inconvénients :

My only complaint is that the website is not responsive (mobile-friendly). Everything works perfectly in full-screen mode, but some things may be cut-off or hidden on a half-screen window or on mobile.