Planyo

A must-have for any type of rental business.

Avantages :

This software is extremely customizable for any type of rental, whether it's a tangible item (e.g., renting cameras to the public) or a service (e.g., managing a vacation rental). The customer service is also excellent and support tickets are always answered very quickly.

Inconvénients :

Sometimes the software is actually too complicated and I find it difficult to navigate amongst different item management screens. At times I'm worried that I'm editing more than one item when I don't want to be, or in other instances I do want changes to apply globally but it can be tough to figure out how to do that.

An extremely powerful software suite with endless integration and customization potential.

Commentaires : A highly customizable booking engine and channel manager with resource-specfic credit-card merchant account processing.
Seamless and professional automated customer notifications.
Powerful and dynamic pricing.

Avantages :

The notification system is extremely powerful, and the numerous plugins for channel managing provide peace of mind over double-bookings. A unique feature is the possibility of having one merchant account per resource for credit-card processing. The system is reasonably priced and modular.

Inconvénients :

Reporting engine is lacklustre. The standard user interface is overly complicated. Although the pricing engine is powerful, there's no way of easily displaying prices without manually entering start/end dates/times. Integration according to our specfic needs was complex and required a third-party. A couple of unanounced system changes were made with a business impact.

its okay, bummer there is a 9hr time difference

Avantages :

it works for the most part and bummer.

Inconvénients :

not user-friendly... I've put in 3 support tickets in the last week per the same topic and haven't hear back

A powerful rental software that nearly can handle everything

Commentaires : The experience is solid, good. We did not find better rental software fitting our needs.

Avantages :

Planyo has so many features, that every crazy idea we had could be done with few clicks in Planyo.

Inconvénients :

The pros are the cons: The complexity of the possibilities by Planyo gives you chances to "do a few clicks" here and there. You might end to not understand every detail the software offers you. So you really have to go deeply into it and try to understand the complexity behind Planyo. Some support pages are not updated at the same moment as the software has been. We run into some hidden limitations (number of resources). Those limitations should be published open according to our opinion.

Flexible booking system

Commentaires : Real-time management of my products and services. Direct online bookings.

Avantages :

Great flexibility in pricing and setting up booking criterias using the pricing manager module. Our business is fairly unique to our location so we can't just use an off the shelf system. Easy to link to a website. Very clear calendar view. Very responsive customer service/technical support team.

Inconvénients :

To make the most of the system, you need to be quite technical and computer savvy so it's taken a lot of research and trial and error to get the pricing correct however there are options to hire a third party expert to set this up.