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PagerDuty
Description de PagerDuty
PagerDuty est une solution de gestion des incidents agile qui s'intègre aux piles de surveillance ITOps et DevOps pour améliorer la fiabilité et l'agilité opérationnelles. Depuis l'enrichissement et l'agrégation des événements jusqu'à leur corrélation en alertes exploitables, PagerDuty simplifie le cycle de vie de la gestion des incidents en réduisant le bruit et les temps de résolution. PagerDuty propose des centaines d'intégrations natives avec des outils d'exploitation, ainsi qu'une planification automatisée, un reporting avancé et une fiabilité garantie.
Qui utilise PagerDuty ?
Équipes d'ingénierie, de support, administrateurs système, équipes de CNP à toute échelle - depuis les start-up jusqu'aux entreprises Fortune 500.
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PagerDuty
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Avis sur PagerDuty
Logiciel de surveillance de serveur
Avantages :
C'est un bon Logiciel , il est très pratique et efficace. En plus j'ai confiance en leur sécurité
Inconvénients :
Quelques soucis de connexion au début , si non c'est un très bon logiciel
From 10,000 emails to one actionable alert: PagerDuty
Commentaires : I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...
Avantages :
Simple setup and easy first alert. Comprehensive incident management, reporting and analytics to focus on what matters. Highly configurable alerting that is controllable by the recipient themselves. Easy escalation, resolution and communication features in mobile application and via the web. Well supported SMS and Phone alerting and incident management - Internationally Quick and easy support for the product - from a great PagerDuty team. Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.
Inconvénients :
PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing! While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.
Alternatives envisagées précédemment :
The best option if you need to be alerted for when things go down
Commentaires : We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation.
Avantages :
Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.
Inconvénients :
Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.
reliable
Avantages :
Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.
Inconvénients :
Confusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.
Alternatives envisagées précédemment :
PagerDuty is the perfect solution for managing our production support team
Commentaires : PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!
Avantages :
- Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver
Inconvénients :
- Pricing is a bit more than some competitors
