Description de PagerDuty
PagerDuty est une solution de gestion des incidents agile qui s'intègre aux piles de surveillance ITOps et DevOps pour améliorer la fiabilité et l'agilité opérationnelles. Depuis l'enrichissement et l'agrégation des événements jusqu'à leur corrélation en alertes exploitables, PagerDuty simplifie le cycle de vie de la gestion des incidents en réduisant le bruit et les temps de résolution. PagerDuty propose des centaines d'intégrations natives avec des outils d'exploitation, ainsi qu'une planification automatisée, un reporting avancé et une fiabilité garantie.
Qui utilise PagerDuty ?
Équipes d'ingénierie, de support, administrateurs système, équipes de CNP à toute échelle - depuis les start-up jusqu'aux entreprises Fortune 500.
PagerDuty ne vous convainc pas tout à fait ?
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Bye Bye to old school on-call practices
Commentaires : Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
Alternatives envisagées :
Helps me sleep at night
Commentaires : PagerDuty keeps my entire team in the loop when something goes wrong with our app. We couldn't deliver the level of service that we do without PagerDuty
I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it.
Nothing really. The pricing is fair, the reliability is flawless.
Alternatives envisagées :
The best in their sector
Commentaires : My overall experience it's that it's a great product. If you need an incident management tool it's the best in their sector and it works as expected but it lacks of some basic features and a really bad documentation that will drive you crazy.
What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do.
The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation)
On-call software with rich features
Commentaires : I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.
PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.
PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.
Best in breed incident and on call management
Commentaires : Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational issues with ease. The wealth of integrations with other popular tooling make it the go to option for many people.
Quick to implement and scale and it helps the organization to respond to and resolve incidents in a timely and effective manner. Features such as real-time alerts, on-call scheduling, and incident tracking and reporting are excellent.
The cost model can be a little confusing and/or opaque. The reporting module, in my opinion, should be included with the base product