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Tall Emu CRM
Description de Tall Emu CRM
Bienvenue dans un CRM conçu et maintenu en Australie, facile à utiliser, à personnaliser et à intégrer aux centaines de systèmes que vous utilisez en Australie.
Partagez des données au sein de votre entreprise à partir d'un seul système, notamment les contacts, les notes, le calendrier et les tâches. Créez et publiez des rapports sur le marketing, les leads et les activités commerciales. Exploitez automatiquement les leads, les appels téléphoniques ou les ventes issus de votre site web dans votre CRM. Utilisez le flux de travail puissant du logiciel pour automatiser vos processus professionnels. Intégration des logiciels de comptabilité, systèmes téléphoniques, etc.
Qui utilise Tall Emu CRM ?
Pour les entreprises de toutes tailles et adapté à tous les types de secteurs et de modèles commerciaux. Les entreprises qui ont besoin de protéger les données (en Australie), en particulier les entreprises à volume élevé et complexes.
Tall Emu CRM ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Tall Emu CRM
Alternatives à Tall Emu CRM
Avis sur Tall Emu CRM
Alternatives envisagées précédemment :
Versatile, feature-rich software with great tech support
Commentaires : We started using the CRM to fill some of the huge gaps that Xero had in customer-facing documents; multiple addresses per customer, parent/child customer accounts to name a couple. It did this with ease, and we now use Tall Emu for any customer-facing documents except for statements. But we found Tall Emu CRM to fill so many other gaps in our day-to-day business running, we have set Tall Emu tabs up on most computers as the default window that opens when you start up the browsers.We're using the CRM as an ERP, for generating invoices, quotes, purchase orders, processing payments in, managing stock, organising our manufacturing throughput with BOM's, tracking costs, and more.
Avantages :
Initially using the software - importing data from our accounting platform Xero. All our previous contacts, quotes, invoices, purchase orders etc were brought accross from Xero which saved untold amount of time setting it up, and made it easy for the team to start using the CRM straight away. The support team at Tall Emu are responsive and knowlegable. The software is good out of the box, but any features that would be beneficial to all users do get considered for adding to the core. The team are actively looking to improve their product which is great.The software is so comprehensive, very easy to mould it to any business model, even if sometimes some workarounds are needed.
Inconvénients :
Reports are a bit lacking, it would be good to have customisable reports becasue some of the preset reports are a bit useless. We've started filtering sales information and exporting to Excel to get the reports we need (we have to export to Excel for our accountant anyhow).Serial numbers module is a little hard to understand how to use, we've started manually entering these instead, for the time being. Would be nice to be able to use serial numbers for different components in a BOM, and have these values show on the sales paperwork.Transparency with the cost of some of the linked services, i.e. Machship - while the integration is free, Machship itself has only a paid service. The sales documentation made it seem like this was included. All web based which means activating it from a mobile device is difficult - an app would make this so much easier to navigate. Emails sent from Tall Emu CRM are prone to going into junk mail. From my experience it's an issue that happens to a lot of services using SMTP emails.
Réponse de l'équipe de MYOB
l’année dernière
Hi Jethro, Thanks so much for your comprehensive review of Tall Emu CRM. We really appreciate you taking the time to compile your thoughts – pros and cons – and would like to address some of your feedback. We have custom reports on our development roadmap – and all our customers will be advised when this is available. Serial numbers – can now be bulk imported (https://help.tallemucrm.com/general-help/help-articles/about-inventory/stocktakes/) and we also have a development task in train to allow copy & paste of bulk serial numbers on a purchase order. Regarding our integration via Machship, we absolutely take your point on this & will review our communications to ensure that it's clear there is a third-party service fee (via the third party, not Tall Emu) to utilise this feature. We appreciate you calling this out! Regarding your comment on emails going to junk, we suggest our customers switch from SMTP to Tall Emu email (https://help.tallemucrm.com/general-help/setup-guides/crm-integrations/setting-up-emails-crm/). You're right, it's quite well known that services using SMTP emails experience issues – hence why some big companies like Microsoft are stepping away due to inadequate security. Finally, on mobile – yes we hear you! We are working on making the mobile version of CRM much more user friendly. Thanks again Jethro – your feedback is really important to us. For any further questions please contact our Helpdesk – located in Sydney – who are looking forward to helping you and your business whenever you need it.
Alternatives envisagées précédemment :
A great tool for our sales workflow
Commentaires : Our overall experience with Tall Emu has been truly exceptional. It has enabled us to significantly enhance our lead conversion rate, enabling us to achieve our KPIs with greater efficiency. The automation features in our marketing efforts have proven to be particularly efficient, leading to improved customer relationships. Additionally, we've found immense value in its customizable contact database, automated communication log, customer timeline, and a host of other features. These functionalities have fostered a sense of unity within our sales team. Without hesitation, I wholeheartedly recommend Tall Emu to any business looking to streamline their processes and elevate their productivity to the next level.
Avantages :
Tall Emu has revolutionised how we manage our contacts and follow up on leads. Everything is streamlined and organised, ensuring nothing slips through the cracks. Having everything in a single, user-friendly platform is a game-changer! Whether it's nurturing new leads or handling sales orders and invoicing, Tall Emu has been an invaluable asset to our business.
Inconvénients :
While Tall Emu has significantly enhanced our contact management and lead follow-up, one area that could benefit from improvement is the availability of more extensive workflow automation settings. This enhancement would further streamline our operations and empower us to achieve even greater efficiency in our processes.
Alternatives envisagées précédemment :
Tall Emu: Not so good
Commentaires : Prior to MYOB purchase, excellent. Since MYOB purchase very poor.
Avantages :
Initially the reporting and proactive assistance we received was fantastic. The product is great value for money and has a wide range of tools.
Inconvénients :
Since being taken over by MYOB, getting changes made is very difficult and time consuming. Instead of assisting us, the changes that are being forced on us make operating our business more difficult. It has taken us over 6 months to get a change made that is an error they created in their system, that we identified, and we are still waiting for a solution!
Réponse de l'équipe de MYOB
il y a 5 jours
Hi William Thanks for taking the time to leave this review, although it's obviously very disappointing to read. As I believe you're aware, Tall Emu has been reacquired by one of its original founders, after being part of MYOB for over 2 years. Since the reacquisition on 16th September, we have completely changed the way our support and development teams work and the way they are prioritising help tickets and tasks. I understand we are in contact with you, and we are working through the challenges and issues you've had with Tall Emu. Hopefully your view on Tall Emu and the value it gives your business has changed significantly, and we look forward to being able to change your review from a 1 star to a 5 star very soon! We are more than happy to have that conversation with you and address any ongoing concerns you have. Thanks Rachel.
Alternatives envisagées précédemment :
A CRM that compliments and expands your MYOB capabilities
Commentaires : We have been looking for a CRM for a long time and needed to find a software that caters not only for our sales team but also one that would incorporate our existing processes and accounting system ie MYOB. We had looked at other softwares but the MYOB integration was not available so they only did half the job. The MYOB integration and comprehensive modules selection made us feel that Tall Emu was the perfect, and obvious choice for our business for now and as our company grows. With Tall Emu being owned by MYOB there is also the comfort of knowing that the product will continue to grow and improve. Unlike other off-the-shelve softwares, the support has been excellent with quick responses when required.
Avantages :
- Integration with MYOB data- Expanded Inventory management features including Landing costs- Lead management- Email integration- Comprehensive data capture - Ability to export data to Excel- Excellent customer support- Expansive array of modules for business that go far beyond MYOB's current capabilities, these including manufacturing, inventory management, project management, marketing etc. We are not currently using all of these modules but look forward to incorporating them into our business processes as our company expands.
Inconvénients :
- User interface is a bit old school but I have been advised that this is will be changed and enhanced in the near future
Dead Set Legends
Commentaires : Indescribable! Do yourself a favour
Avantages :
Speed and efficiency within my business!
Inconvénients :
That I didn't find it years earlier! I cant fault it
