osTicket
Description de osTicket
Un système de support client open source qui organise, gère et archive les demandes de soutien entrantes.
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osTicket
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Kyle
Great Help Desk Ticket System
Avantages :
oS Ticket has been a great IT Help Desk system for our company. Users can easily send in a help request via email, and oS ticket automatically creates a ticket and alerts our help desk. The system allows for tickets to be assigned to different technicians, change hands, and keeps a detailed note/tracking of everything associated with the ticket. There are a lot of great reports as well, including # of tickets closed, average response time, etc.
Indrawan
Alternatives envisagées :
OsTicket can provide what we need
Commentaires : my experience use this osticket is satisfy. this can very useful especialy if you are the first time use ITSM and ticketing management.
Avantages :
this ticketing system can have many categorized and element. so it is more easier to you while make your own form.
Inconvénients :
i think os ticket must build some business intelegent dashboard or make a decision report for management.
Aravinth
Alternatives envisagées :
Great helpdesk system | Opensource and Paid version
Commentaires : I've worked with several OSTicket versions for more than five years, from 1.5 to 1.17. further, i have implemented both the self-hosted and cloud versions for a number of organizations. this can be very useful especially if you are the first time using ITSM and ticketing management.
Avantages :
OS Ticket has been used as an IT Help Desk system and incident management systemEmail integration (O365 /Google workspace)Department-wise ticket number generation Help topic-wise SLAVery easy version upgrade for on-prem
Inconvénients :
Version 1.17 has an issue with the auto auth token access issuePHP version is compatible with Version 1.17 (So we cannot run multiple systems with OSticket)Email fetch time issue - it takes more time to fetch the mail than what we configured in the systemVersion 1.17 has an issue with one DB view - department-wise ticket countAuto escalation not available
Manish
Best Tool for IT Support Ticketing system
Avantages :
It's Open source tool which perfect for IT support Ticketing system
Inconvénients :
They can Improve the reportings and launch some free plugins
Utilisateur vérifié
Alternatives envisagées :
If Issue tracking and Ticket management is your requirement, osTicket is your choice.
Commentaires : As a free opensource tool, osTicket is great. We used it in our startup and my current company which is really good. It does ticket management really well. There are loads of customization, it's easy to use and can even work in a small hosting environment.
Avantages :
Fast, quick and easy to setup. OpenSource so can be self-hosted.
Inconvénients :
Some file types are not supported as attachments. A bit obsolete in terms of technology but does the job.
