Verizon Connect
Description de Verizon Connect
Le logiciel de gestion de flotte de Verizon Connect pour les petites et moyennes entreprises peut vous aider à découvrir des coûts opérationnels et de carburants cachés tout en révélant une possible efficacité accrue. Utilisez les tableaux de bord et outils de reporting pour analyser les tendances et mesurer avec précision les performances de votre parc automobile. Grâce à la surveillance 24h/24, vous pouvez gérer efficacement les comportements dangereux, les utilisations non autorisées ou les déviations à l'égard des procédures standard. Vous saurez bientôt où réaliser des économies et exploiter une flotte plus efficace.
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Avis sur Verizon Connect
Cindy
It's one of the best purchases our company ever made.
Commentaires : We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.
Avantages :
We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.
Inconvénients :
It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.
Utilisateur vérifié
Big Company, Horrible Support
Commentaires : Don't get Verizon Connect. Don't do ANY business with Verizon. They have the worst customer support. The people you can speak to, can't do anything but submit a ticket to your "Success" manager, and your success manager will NEVER contact you or get back to you over the course of 6 months. And trying to cancel service also has to go through the same "Success" manager, so you can't cancel your account either.In order to cancel 3 attempts must be made to resolve whatever issue you have. I have made a total of 10 attempts over the course of 3 months to get an integration done with Fleetio and all 10 have failed on their part, as only the Success Manager can handle it for you. You know, the one you never hear from.Apparently when you do finally get to submit the cancellation request, the finance department will call you within 5-10 business days...guess whose been waiting for over 50 business days for that phone call.When you send emails to them, they go unanswered. But DONT WORRY! They still send you the bill that you just sit back and laugh at because you aren't paying for service that you've tried cancelling on multiple occasions. I stopped using the device after my first request for cancellation and switched to Linxup. Faster and better in all aspects. And far better customer support. Integrated to fleetio in less than 24 hours.
Avantages :
Their software side was great. Fantastic GPS services and worked at all times.
Inconvénients :
Not easy to integrate with Fleet Management software we use. We were told only Customer Success Manager could do the integration for us. However, upon trying to speak to or get in touch with the "Success Manager", it became a nightmare quickly. What should have been a simply task, turned into the worst customer experience ever.
alberto
This software is basically legalized theft
Commentaires : This has been by far the worst experience with a product ever. The customer support is non existent. You ask for support because of a faulty unit in a vehicle, they send someone to change it and take the faulty one back and they charge you for the BOTH faulty unit's monthly service AND unit charge. Once you bring this up to attention they ignore your emails or calls.i had 8 units at one point and someone they ended up adding 3 more and when this was brought to attention, all my emails were ignored and they kept charging me for those units. When i tried canceling the contract i was ignored. i tried canceling the contract for several months and i mean a good 5 to 7 months. My Rep [sensitive content hidden] ignored me and then proceeded to tell me she had no control over my account because there was a new Rep for my account. She gives me the new rep's email, i email the rep with my issues and concerns and he then proceeds NEVER reply to any emails. The whole team needs to be fired. There is nothing positive about the services or products. I tried canceling my service contract back around april 2020 and nobody helped me do so. To this day!! they are still trying to charge me for services, TWO YEARS LATER!!. best words to describe the entire team of customer support and sales team is MONEY HUNGRY, PREDATORY
Avantages :
Nothing. absolutely nothing. the only thing that works is the geofencing. Everything else is complete trash.
Inconvénients :
There is no real time tracking. The GPS is so inaccurate is simply beyond me why Verizon Connect is allowed to sell such an unsuccessful product. The GPS tracking is broken.
Utilisateur vérifié
my review 12
Commentaires : It's worth noting that these are generally reported cons, and the actual experience of users may vary depending on their specific use case and requirements.
Avantages :
Mobile access: Allows employees to access the platform from anywhere, at any time.Work order management: Helps businesses streamline their operations and improve efficiency.Asset tracking: Allows businesses to track their assets in real-time.Inventory management: Allows businesses to track their inventory in real-time.Scheduling: Allows businesses to manage their appointments and resources easily.Billing & Invoicing : Allows businesses to manage their billing and invoicing in one place.Service history: Allows businesses to keep track of past work orders and maintenance schedules.Maintenance scheduling: Allows businesses to schedule and track their maintenance tasks easily.Contact database: Allows businesses to manage customer information easily.Routing: Allows businesses to optimize their field operations and increase efficiency.
Inconvénients :
Cost: Verizon Connect may be costly for small and mid-size business.Technical difficulties: Some users have reported experiencing technical difficulties while using the platform.Limited customization: Some users have reported that the platform does not offer enough customization options to suit their specific needs.Limited integrations: Some users have reported that the platform does not integrate with other software and systems they use.
Robert
Meh, Some great features and some real problems
Commentaires : Decent hardware, customer service is offshore and english as a second language. For installs and repairs its subcontractors dealing with additional subcontractors below them with over seas telephone assistance trying to connect them all together. Makes communication for install, repairs and moving units from one vehicle (we've sold some vehicles) to another newer vehicle a real pain. Just spent over TWO HOURS on the phone to get 4 support tickets into the system. Had to continuously re-explain each vehicles situation as it was batted around internally, and the over seas phone help continuously called stateside to get scheduling availability.
Avantages :
Map view and seeing the entire fleet on one screen is nice. Includes satellite and map views.
Inconvénients :
Tracking is glitchy and for a cell phone provider its surprising the GPS tracks jump around instead of being smooth and continuous.
