Verizon Connect

tres satisfait

Commentaires : C'était assez précis et facile à naviguer

Avantages :

sa fiiabilitéVerizon a été très professionnel tout au long de ce processus et a respecté ses engagements et ses nominations. Lorsque nous avons des problèmes, le service client est toujours à portée de main.Nous sommes en mesure de surveiller tout type de vitesse et également l'utilisation non autorisée de véhicules. Nous sommes également en mesure de voir où se trouvent nos véhicules et de ne pas perdre un appel téléphonique.

Inconvénients :

Je pense que le service mensuel est trop cher. Il semble que vous pourriez peut-être obtenir des incitations ou des réductions de prix.

It's one of the best purchases our company ever made.

Commentaires : We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Avantages :

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Inconvénients :

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Verizon Connect is a good product

Commentaires : In the construction business we are able to see where our trucks are located at all times. We are able to monitor any type of speeding and also unauthorized use of vehicles. Also we are able to see where our vehicles are and not waste a phone call.

Avantages :

Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.

Inconvénients :

Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.

Too focused on the direct customer and not the MSP customer

Avantages :

The portal looks good and gives the exec's the warm and fuzzies

Inconvénients :

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.

Worst Company Ever

Commentaires : AWFUL CUSTOMER SERVICE. It's a scam! They just keep charging you for the contracts and refuse to accept any cancellations or contract changes. They don't answer emails or return phone calls. I plan to report to Better Business Bureau.

Avantages :

We used to like Verizon Connect when they actually had a customer service department.

Inconvénients :

They answer the 800#, and "escalate" your issues to a "case manager" and say we'll hear back within 24-48 hours. We've called every day for months and they're aware of our case, but no one ever contacts us back. AWFUL CUSTOMER SERVICE.