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ModMed
Description de ModMed
EMA de Modernizing Medicine est un système de dossier médical partagé conçu spécifiquement pour les spécialités suivantes : dermatologie, ophtalmologie, orthopédie, ORL, chirurgie plastique, traitement de la douleur et urologie. De plus, le système peut être utilisé par un nombre illimité de prestataires de soins et d'assistants. Ce système créé par des médecins propose de nombreuses fonctionnalités clés comme une application iPad native, un système d'apprentissage adaptatif sur le cloud, des notes et des factures automatisées, des fonctionnalités MIPS et MACRA, etc. Une gamme complète de solutions intégrées est également disponible.
Qui utilise ModMed ?
Cabinet de dermatologie, ophtalmologie, orthopédie, chirurgie plastique, ORL, urologie et traitement de la douleur.
ModMed ne vous convainc pas tout à fait ?
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ModMed
Alternatives à ModMed
Avis sur ModMed
An EMR that puts the physician and patient first
Avantages :
Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously.
Inconvénients :
The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities.
Réponse de l'équipe de Modernizing Medicine
il y a 6 ans
Tom, thank you for taking the time to share your review and for your continued support! -Alex B., Marketing
Alternatives envisagées :
Support completely falls off a cliff after implementation
Commentaires : Implementation was overall smooth and painless with one exception. They did not ask or understand the Nevada can't prescribe controlled substances on paper and thus didn't do anything for e-prescribing of controls until I brought it up a couple weeks before go live that I didn't see access for our provider. Had great trainers that showed us how to use the software and answered our questions. For clinical questions I haven't had any issues. We have several contacts and they respond to us quickly for support. If it has anything to do with billing or coding, it is an absolute nightmare to get support from someone on a phone or email. They did not setup our virtual card payment drive and we are still waiting for them to give us a folder for this. I was told this was done 07/07/23 and it still has not been completed. I have never had any issues with getting help on basic coding and payment issues until moving to BOOST (billing service). We will be taking a hard look at renewal time if we want to keep this service. I'm sure ModMed is going to reply to this post, so if you want to keep earning our business, you need to step it up.
Avantages :
Great features. Intuitive system. Great clinical support (several contacts to get immediate help). Learns from previous encounters.
Inconvénients :
BOOST support (billing service). You cannot get someone on the phone or email to answer basic billing questions or setup basic admin billing access for your account.
Réponse de l'équipe de Modernizing Medicine
il y a 2 mois
We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention.
Great EHR maybe WORST customer service in history
Commentaires : Absolutely awful and they will not even respond to their complete incompetent billing practices .
Avantages :
EHR is documentation great. Ipad interface is good
Inconvénients :
The customer service is zero. We had requested providers and services be removed, over the years. Every time they continue to bill you for those things you requested removed. We even sold the company, transferred account and continue to be billed. They are non responsive, and simply do not care at all about your business once you start with them.
Réponse de l'équipe de Modernizing Medicine
il y a 2 semaines
We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention.
Modernizing Medicine
Commentaires : Mostly positive but some of the customer support team is not responsive to support tickets.
Avantages :
I like that it integrates with most of the products and programs that we use in our practice.
Inconvénients :
The cost of the system and the time it takes to get enhancements approved.
Réponse de l'équipe de Modernizing Medicine
il y a 3 mois
Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.
Alternatives envisagées :
Modernizing Medicine
Commentaires : Overall our experience has been positive with ModMed. I think part of any new EMR is that they do so much it takes time to really incorporate it all into your practice. So on that end, I think even the things we currently like the least will improve.
Avantages :
The software is a whole suite with EMR and practice Management. The two work together nicely. It allows easy scheduling of providers and linking of the visits. It helps drive the physician through their note while ensuring that they are coding their visits properly. It also helps with MIPS and other programs. They also do regular updates to improve the software, which is great.
Inconvénients :
The things that are the least liked are the inability to really fine tune the scheduling. Even though you limit the type of appointments per location or provider, it still providers the schedulers with all options even if they are not able to use them. Also, creating the notes can be a bit cumbersome. I think some more "customization" would be helpful.
