Description de Regpack
Regpack est une plateforme d'inscription en ligne complète et approuvée par plus de 7 000 organisations à travers le monde. Regpack vous fournit les outils dont vous avez besoin pour gérer tous les aspects de votre événement ou programme (de manière virtuelle ou en personne), y compris la création de formulaires personnalisés, le reporting dynamique en temps réel, les paiements en ligne intégrés, les plans payants automatiques, les tarifications variables, etc. Les clients de Regpack constatent une augmentation de leur taux d'inscription et de leur chiffre d'affaires tout en gérant leurs tâches de gestion quotidiennes avec une plus grande efficacité.
Qui utilise Regpack ?
Les organisations qui veulent économiser des heures de travail et être payées rapidement tout en augmentant leur chiffre d'affaires et le nombre d'inscriptions. Un panel d'options avancées et des paiements intégrés automatisent et rationalisent les inscriptions et les paiements.
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Flexible system that can be used for much more than just registering users
Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.
Would like it to do the following: 1. Enable triggers to change a user's status 2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email. 3. Ability to sort statuses. 4. Ability to have payment plans for paying that aren't forced (auto-bill). 5. Ability for an admin to login as a user to see what's happening in their account. 6. Make editing of an existing filter work better (it typically erases it and you have to start over). 7. Make it easier to unassign users from an asst. admin in bulk.
Réponse de l'équipe de Regpack
il y a 5 ans
Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought. Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.
A robust system that can accommodate the intricacies of just about any modern web based business
Commentaires : Overall after using the software for several months, there's almost no way we're going back to our old ways of using several different pieces of software to achieve a convoluted goal. There's no one place to view data, create events, get online payments securely, and create custom reports.
The customer service at the beginning is great. They have plenty of staff to review your needs and provide solutions. Offering video help tutorials are key, and they provide a bunch to you either that are pre-recorded or to your specific asks. Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website.
Maybe there are too many options right out of the gate. You may need a bit of hand holding through your first few projects. Being able to copy projects for future use is key. You're able to set a project to your exact liking then just use that as a template for your new projects. There is no phone support, but the online ticketing feature does provide great feedback in a day or two.
Réponse de l'équipe de Regpack
il y a 5 ans
Jean, it's great to hear that Regpack has replaced several different software tools! Automating your process means saving time and working more efficiently! Good to know Regpack has been able to provide this for you and that in addition, can accommodate the intricacies of your organization's process.
Alternatives envisagées :
Commentaires : Easy to get ahold of someone when I need it. just wish it was simpler to navigate.
Payment systems are self-managing, and classroom registration triggers.
Confusing to set up on your own. need to have a project manager.
Terrible Customer Service Ruins Other Aspects of Regpack
Commentaires : The worst customer service. We're live and they're ignoring emails. So either there's a bug they don't know how to fix and won't let us know, or once you've paid, they don't care. I've spent this past week attempting to get help and I'd rather be stuck on the 405 at 5PM with the sun in my eyes and four lanes of traffic to cross to make my exit than deal with them. They are costing us time and money as we wait for them to get around to helping us. Dramatic? Yes. I get that. Have I sent more emails than anyone ever should to try and get mediocre help? Also yes. Their line is that they respond 'in the order the emails are received' but apparently they can't hire enough people to answer them in order in a timely fashion. I would not recommend this to anyone, unless you absolutely cannot afford anything else. And then go in prepared, add a few minutes to your morning meditation, practice deep breathing as you wait and wait and wait for help.
We purchased this software because it was much cheaper than other versions of membership management software out there, so perhaps I should've been prepared. The function of the Dashboard / Administrative side is a bit obtuse and glitchy at times, but overall usable.
It's the customer service that really kills you. Since there are still obvious bugs in the system, you'd think they'd have a customer service team who are interested in helping you iron those out. I've been working with [SENSITIVE CONTENT] to get everything set up, so initially responses were timely. However, once you go live they hand you over to their general support team, which does not respond sooner than 12 hrs unless you loop in [SENSITIVE CONTENT] and then you'll get one email back from them during the business day on time sensitive issues but no follow up. I looped in [SENSITIVE CONTENT] in an effort to get the bugs addressed quickly and she proceeded to ignore my emails until I looped in [SENSITIVE CONTENT]. At which point I received timely emails for one morning (ie: I sent an email, they responded, I sent another email, and they responded, and then back to the long wait time). I think the really disappointing aspect is that [SENSITIVE CONTENT] couldn't even be bothered to respond to my emails requesting help and following up, despite the fact that we're live and have a serious issue to fix. The support that finally responded to this issue told us to change a setting, but that setting is already correct. When I responded with this information, it's been radio silence ever since.
Réponse de l'équipe de Regpack
il y a 2 ans
Hi there! I'm sorry to hear that you've had some frustration with our Support team. Upon reviewing your feedback and locating the team members and account you're referencing, our management team personally reviewed the email threads and found that response times were generally within 2-6 hours from receipt. Additionally our Support team, Project Management team, and Sales team was in constant communication with you to provide explanation and context for your questions and to ensure you went live on schedule and with the resources you needed to be successful. If you have further feedback that our team can address personally, please let us know and we're glad to help.
Regpack: Pros and Cons Review!
Commentaires : Overall, Regpack is an excellent choice for organizations that want a flexible and customizable registration solution. While the platform may have some limitations, it offers a range of features tailored to the unique needs of event organizers and offers excellent customer support.
Regpack provides a highly customizable registration form generator that allows organizers to create registration forms that meet their specific needs. The platform offers various form fields that hosts can use to collect the required information from attendees. Regpack provides automated communication tools that allow organizers to send emails, reminders and updates to attendees. This feature helps hosts save time and keeps attendees informed throughout the registration process. Regpack provides payment processing tools that organizers can use to collect payments from attendees. The platform supports a variety of payment options, including credit card payments and PayPal, allowing organizers to set up payment plans and discounts.
Regpack is relatively easy to use, but some users may find that setting up and managing the platform requires a learning curve. and resources. Although Regpack's registration form is highly customizable, the platform's design options are somewhat limited. Users may find it impossible to create a theme that matches their branding or aesthetic preferences.
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