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Description de Brightpearl

Brightpearl est une plateforme d'opérations de commerce de détail. Parfaitement intégré à tous vos canaux de vente, Brightpearl regroupe vos commandes, vos traitements, votre gestion des stocks, votre comptabilité, votre reporting et votre planification, mais aussi la gestion des entrepôts, le réapprovisionnement, etc. Conçu spécifiquement pour les commerces de détail, Brightpearl gère de manière fiable les périodes de grande activité, s'intégrant à toutes les technologies dédiées au commerce de détail.

Qui utilise Brightpearl ?

Brightpearl est idéal pour les commerces de détail multicanaux vendant des produits finis en magasin, en ligne et via des marchés comme eBay et Amazon qui génèrent des ventes d'un million de dollars ou plus.

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Avis sur Brightpearl

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,4
Service client
4,4
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
54%
4
37%
3
4%
2
3%
1
3%
Stacy
Stacy
Web Development Manager / Web Master / SEO Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Vente en gros, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

5,0 il y a 4 ans

Commentaires : The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Avantages :

What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Inconvénients :

This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.

Réponse de l'équipe de Sage

il y a 4 ans

Hi Stacy, Thank you very much for sparing the time to review us. It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency. We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module. Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on. Thanks again for taking the time. Tom

Tom
General Manager (R.-U.)
Transport routier/ferroviaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Highly Recommended

5,0 il y a 2 mois Nouveau

Commentaires : We have been using Brightpearl for about 5 years now.Initial set up was a doddle as we had lots of help with this from the support team.Staff training was thorough and in no way rushed. They made sure we were confident and knew our way around the system before we went live.The support team are very knowledgeable and also very friendly. That's a rare thing these days!The system is slick and very easy to use. Any problems are rare but dealt with quickly.I would recommend Brightpearl to everyone.

Avantages :

Pretty slick and easy to use. The support team are amazing!

Inconvénients :

No real complaints here. My team are happy with Brightpearl and have yet to raise any issues.

Réponse de l'équipe de Sage

le mois dernier

Hi there Tom, Thank you so much for your review, we really appreciate it! It's great to hear that your experience has been so positive over the last five years, from how you were able to hit the ground running to the support you've had from our team. Thank you again - here's to another 5 years! Tom (Brightpearl by Sage)

Frankie
Vice President ()
Logistique et chaîne d'approvisionnement, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Frustrated

3,0 il y a 6 ans

Commentaires : Do not jump from QuickBooks to this until you have truly run a lot of tests.

Avantages :

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Inconvénients :

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Réponse de l'équipe de Sage

il y a 6 ans

Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you. Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself. Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful. Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support. Thank you again, your feedback is important to us. Best wishes, Tom Brightpearl

Danielle
Ecommerce Merchandiser (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Inventory Planner

5,0 il y a 2 mois Nouveau

Avantages :

Inventory Planner is a great tool to help with forecasting. It tells you what to purchase and when to purchase using its advanced forecasting tool. This really helps our team to never over or understock. It’s easy to import and export purchase orders and then forecast using the tool. It makes it easy to track inventory and lets us know how much to stock of each bundle. The product is so user friendly and easy to understand.

Inconvénients :

Would've liked quicker issue resolution with customer support

Réponse de l'équipe de Sage

il y a 2 mois

Hi there Danielle, Thank you so much for taking out the time to review our sister product and forecasting app, Inventory Planner, we really appreciate it! It's great to hear how well Inventory Planner is helping you keep control of your stock and forecast, and how user-friendly you find it. Amazing! Thank you again, Tom (Brightpearl by Sage)

James
James
Managing Director (R.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

I cannot recommend Brightpearl enough!

5,0 il y a 3 ans

Avantages :

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Inconvénients :

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Réponse de l'équipe de Sage

il y a 3 ans

Hi James, Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely! Thank you again, Tom (Brightpearl)