Pour qui ?
Small to medium sized organisations who want to store information about key contacts and customers and then communicate professionally through email & other marketing media.
Notes moyennes13 avis
- Note globale 5 / 5
- Facilité d'utilisation 3 / 5
- Service client 4 / 5
- Fonctionnalités 4 / 5
- Rapport qualité-prix
Informations sur le produit
- À partir de 19,00 $US/mois
- Prix £15 per user, per month for the full system
- Version gratuite Non
- Version d'essai gratuite Oui
Cloud, SaaS, web
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2005
InTouch - Fonctionnalités
- Bibliothèque d'images
- Campagnes de drip marketing
- Conformité CAN SPAM
- Contenu dynamique
- E-mail découlant d'un événement
- E-mails optimisés pour format mobile
- Enquêtes clients
- Gestion de la liste de diffusion
- Gestion des abonnés
- Gestion des modèles
- Pages de renvoi et formulaires web
- Rapports et analyses
- Répondeurs automatiques
- Tests A/B
- Éditeur d'e-mail WYSIWYG
- Accès mobile
- Devis et offres
- Gestion des tâches
- Gestion du territoire
- Intégration des médias sociaux
- Intégration du chat interne
- Intégration du marketing automation
- Lead scoring
- Stockage de documents
- Système de calendrier et de rappel
- e-mail marketing
Avis les plus utiles sur InTouch
Publié le 15/05/2014
It's my secret to getting it all done!!
My company has used intouch CRM for several years now, we are pleased with it so we now recommend it to our clients.
It does 98% of what in my opinion every small business owner needs to run and automate their business, from the day to day diary management, to setting up marketing campaigns, and it is affordable.
I have always said to new team members, that you have two brains when working here, one is yours, and the other is the CRM, where everything will be stored and shared for everyone else to collaborate with and use.
Also I like the fact that it is online, so I can login from anywhere, and my data is secure, and backed up without me having to worry.
I just wouldn't be without it...
Avantages: intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS.
Inconvénients: There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with.
Réponse de l'éditeur
envoyé par InTouch CRM le 19/05/2014
Thank you for the review. We love it when we see the system being used to its full potential, it really does have, as you say, 98% of what most small businesses need to grow their business through effective sales and marketing.
Publié le 06/06/2014
more than CRM - it's a business success partner for entrepreneurs and business owners!
Commentaires: InTouch provides a comprehensive suite of CRM functions, including some really exceptional features. In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process. I've evaluated many CRM and email marketing packages and InTouch is an essential system for my business. The support is excellent too - from online resources to helpdesk.
Avantages: InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on. Managing contacts through Groups is easy and Email Nurture Sequences are excellent, to highlight two.
Inconvénients: None especially. If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application.
Publié le 15/07/2014
You feel like a customer not a number!
Commentaires: We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support. There is a complete suite of videos to help, guides and very quick response. I use and have used all kinds of CRMs in my time and am a serial user of cloud based tools so it takes a real pounding from us! Yes, I thoroughly recommend it and in fairness to the guys there, when they have found any gaps in the system, they jump on issues and sort them quickly. You are dealing with human beings and you feel like a customer not a number! Great customer service. Happy to recommend them.
Easy to get in touch
Inconvénients: Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue
Publié le 22/09/2014
5 Star Service
Commentaires: In Touch CRM has been a great tool for my business in marketing the company as well as getting feedback from customers. Companies and customers have commented on how professional and sleek the email campaigns are. I'm able to get information to my customers with a system that is easy to use, allows links, photos and update information that is essential. There are different email templates that can be used to help format the type of email you want to send out that is relevant. Thus making the process quick and easy. The surveys extremely useful in obtaining information such as gaining feedback on our services we have given to enable us to develop a better service in the future. Whenever I have needed technical advice, customer service is prompt and efficient. In Touch CRM has become an integral part of the running of my business.
Publié le 19/04/2018
Avantages: Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.
Inconvénients: There are a lot of sections when using templates that require to accept as correct. The templates are customizable!