TeamSnap

Team médicale

Avantages :

Contacts faciles et informations rapide

Inconvénients :

Avoir le logiciel et un bon débit de connexion

Great Team Management Software

Avantages :

I have used TeamSnap to manage youth sports teams for years. Very easy to use and very convenient to use to contact parents with updates.

Inconvénients :

Some of the features that would be helpful to the team are included only in paid version (not that this offends me at all) but don't want to charge parents additional fees for them so we just go with the free version and make due.

Software Works Customer Service Does NOT

Commentaires : The software does what it's supposed to do. However, if I would have read this review before investing money, and time in TeamSnap, I would consider other options. Because of that money and time I feel committed, STUCK! I don't have time to learn a new system, nor right now do I care to. I own my business. If I had their customer support I wouldn't have a business. They get away with it because I doubt very seriously if anyone uses their software full time, including their customer support. Most people using TeamSnap must have the time to read article after article or look at screenshots, oh by the way look absolutely nothing like my screen, or watch a video that's so out of date it makes you even more confused. In a day and age when you can get answers to questions almost instantly, it is infuriating to have to wait 7 to 10 hours to find out what box to check on a form you are creating so that it will function the way you want it to.

Avantages :

I like the idea of having a software that will integrate into our business that allows us to spend less time on administrative work and more focusing on building our brand

Inconvénients :

It's not the software, its the support! There is a learning curve implementing and setting up the software. AND if you find yourself needing support GOOD LUCK! There is NO phone number, but TeamSnap touts that as they are "providing a greater experience of the product " with personal tutorials and screen shots. BS! "LIVE" support is only available from 9am-1pm MT. (I wish I could work a 4hr Day! Someone has been reading too much Timothy Ferriss!) I use the word live sarcastically, Oh there is a button that says Live Chat, but the majority of the time when you need help and think your going to live chat with someone you get a message saying someone will get back to you within a few hours.

Almost Great But………Frustrating for Organization Management W/ Multiple Teams or Divisions

Commentaires : I decided to switch our lacrosse club with multiple teams & clinics from another management software after reading positive reviews of Teamsnap. I now realize most of the reviews are from experiences on a single team level, not organizational level. We’ve been using Teamsnap for 2.5 years for registration/payment processing, rostering multiple teams, contact management/communications, and team management, and availability tracking. The software and app are simple to use at the team level, but for organization management some phone support is necessary. The price is low but you pay in hours of frustration. As a youth sports organization administrator I have spent countless hours learning and using Teamsnap. It is tough understanding “best practices” for setting up organizational levels (divisions, teams, and seasons etc). I have read through FAQ’s, watched training videos and how to’s that don’t address some of my specific questions. The biggest problem with Teamsnap for a sports club is the lack of support. There is no phone support at all. Which means I had to spend time and frustrating amounts of brainpower trying to type out explanations of my issue in emails and responses are anywhere from several hours up to 2 days to receive an answer back. Usually first response will link to the how-to guides I have read and do not pertain to my question so it goes back and forth to get an answer. As a parent volunteer this is too frustrating and consuming.

Avantages :

This software is excellent for a coach or a manager to use for single team management. It simplifies communicating with players and families. Email or group chats are easy for using amongst players or coaches. You can easily see who is on a team you are a member of. Player availability can be easily tracked for practices and games to help coaches plan. Volunteers or snacks/drink assignments can be created for each game or event. As a parent and a team manager I have very positive experiences using it over multiple years and sports. Both the free and paid team plans are great for a single team.

Inconvénients :

No phone support available. When running an organization an administrator needs the ability to talk to a support person to avoid problems and help with issues that are not covered in how-to’s and help videos. The chat feature on the website is a bot responding with generic help topics that I have already read. Emailing support means waiting days up to a week of back and forth to get an answer that isn’t just linking to helpless how-to’s. Most youth sports are run by volunteers with fulltime jobs outside of team sports management and the time and brain power to implement a paid product like Teamsnap needs better support. I would pay more for phone support. Every registration I set up I think “It will be simple now that I've done it,”. But different variables have made the need for support an issue every season. I have noticed that my issues have been addressed in future how to articles which seems like I am a beta tester for Teamsnap that should be compensated for my time testing their product. I have had some scheduled customer support virtually after weeks of no help and the support team has always been very polite and apologetic and have solved my problems in short time via zoom screensharing. If organization level plans could include customer support access it would solve this very large issue.

Easy team management and communication tool

Commentaires : Team Snap has helped with keeping things organized with my four teams that I coach. It makes it extremely easy to keep in touch with parents and players on everything having to do with the team.

Avantages :

It allows for very quick and easy communication with everyone on my team. The site is very easy to navigate and has allows for a multitude of communication methods. I can keep all of the information for my team in one location whether it be team stats, schedules, scores, photos, or documents. I can send mass communications or individual communications out to members of the team. I like that I can add and subtract players easily from my roster. I also like that teamsnap sends reminders out about upcoming events so I don't have to remember to do so.

Inconvénients :

I have not found anything that really sticks out that I dislike about the software except that it takes a while for us to process a refund when we try and send it back through team snap.