Meltwater

Meltwater

par Meltwater

Description de Meltwater

Solution de renseignement sur les réseaux sociaux qui permet une surveillance en temps réel de la marque et des actualités.

Informations sur Meltwater

Meltwater

http://www.meltwater.com

Fondé en 2001

Prix de Meltwater

Meltwater n'est pas disponible en version gratuite mais propose un essai gratuit.

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

Meltwater - Fonctionnalités

Logiciels de gestion des réseaux sociaux
Collaboration
Engagement des clients
Gestion de contenu
Gestion de plusieurs comptes
Planification des publications
Rapports et analyses
Suivi des marques
Suivi des médias sociaux
Édition automatisée
Base de donnée d'auteurs d'articles
Calendrier des communications
Distribution d'e-mails
Gestion des campagnes
Gestion des clippings
Gestion des contacts
Gestion des ressources numériques
Gestion du publipostage
Mise à jour automatique des listes de médias
Rédacteur de communiqués de presse
Suivi de la presse
Analytique
Ciblage client
Filtrage des mots-clés
Gestion de contenu
Gestion de plusieurs comptes
Gestion des contacts
Planification des publications
Suivi des conversions
Édition automatisée

Avis sur Meltwater

Afficher 5 avis sur 33

Note globale
3,5/5
Facilité d'utilisation
3,3/5
Service client
3,5/5
Fonctionnalités
3,5/5
Rapport qualité-prix
3,2/5
Jeff S.
CMO
Internet, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 14/05/2019

"We use Meltwater Daily and Have for Years... Great tool and service."

Commentaires: We've been a customer for 3+ years and use Meltwater on a daily basis. Initially, we were mostly using the media monitoring features exclusively, and that alone was enough value to justify our account. More recently we've also been using the Influencer platform for media research and outreach and that has also proven to be extremely useful. Much of our content marketing is driven by things we're able to uncover on a daily basis using Meltwater.

Avantages: The breadth of features. Ease of use and flexibility. Daily email reports, customizable Dashboards, integration with analytics and social platforms, comprehensive media/influencer database and contact platform. Outstanding proactive service and support.

Inconvénients: No real complaints about the software. It is very robust and even after several years, we are finding new beneficial ways to leverage Meltwater.

  • Provenance de l'utilisateur 
  • Publié le 14/05/2019
Rameez B.
Content Developer
Vente au détail, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 12/06/2019

"Great for customer engagement and as CRM tool"

Commentaires: For the two years that we used Meltwater we increased our media sales and overall agent productivity. This lead to a decrease in our ques and many more satisfied customers. There are better products however Meltwater will definitely get the job done.

Avantages: The CRM tool is amazing at collating and managing all social media into a chronological timeline. What I like most about this software is the interface. Very fluid and modern and easy on the eyes. It is also user-friendly, I was able to upskill many agents within 2 days maximum.

Inconvénients: I do feel that the reporting could be a bit more specific or customisable. Especially when pulling agent reports, there is some information which I would like to see which is not there, so perhaps allowing a more in-depth customisable report functionwould be beneficial.

  • Provenance de l'utilisateur 
  • Publié le 12/06/2019
Utilisateur vérifié
Vice President Board Of Directors
Matériel informatique, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    3/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    4/10
  • Provenance de l'utilisateur 
  • Publié le 06/08/2019

"An acceptable tool that allows us to track our Media impact"

Commentaires: An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.

Avantages: A fairly robust way of gathering all the news about our industry, company, and competitors all in one place. Quick setup after a couple of calls with our representative.

Inconvénients: the boolean logic strings are difficult to configure at first. We had issues with languages/news that had nothing to do with our industry. Not easily possible to laser-in on the information that we would find relevant for mass distribution. They need to make some enhancements as the UI seems dated, and at times difficult to navigate.

  • Provenance de l'utilisateur 
  • Publié le 06/08/2019
Amanda M.
Senior Account Executive
Relations publiques et communications, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    2/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 10/12/2019

"Great social media monitoring & journalist database tool"

Commentaires: Tip to your sales team: stop being so aggressive and reading from a script it gets very annoying.

Avantages: They have an extensive journalist database and their social media platform is great. Can connect several different clients' accounts and schedule posts and the metrics are great

Inconvénients: Their sales team is extremely aggressive. Only hear from account reps when it's time for renewal and after you sign up they go silent when you have an actual issue.

  • Provenance de l'utilisateur 
  • Publié le 10/12/2019
Katie F.
Digital Content Developer
Génie mécanique ou industriel, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 06/05/2019

"Meltwater is a Capable Social Monitoring Tool!"

Commentaires: We primarily use Meltwater as a social media monitoring tool. We're a global organization, so it can be difficult to have a full picture of how our business is being referenced across the world. But Meltwater solves that problem!

Avantages: Meltwater is very useful in being able to monitor what is being said about our company on a global scale on social media. I get an email every morning that shows me exactly who is saying what and on which platform. It links out to these references as well! From here I can take action and ensure that I'm staying ahead of any negative - and positive - remarks.

Inconvénients: Meltwater's platform can be a bit tricky to learn. It's not a very simple platform - though it's relatively drag-and-drop, but you have to be uber-aware of how to put together the lists you need so everything will be monitored correctly. That's where the Account Managers come into play. So, on the whole, if you don't have a lot of time to learn the platform. I have no doubt it's easy once you get the hang of it, but I don't have that luxury!

  • Provenance de l'utilisateur 
  • Publié le 06/05/2019