15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Description de SiteMinder
La plateforme de SiteMinder pour les hôtels comprend The Channel Manager, la principale plateforme de distribution en ligne du secteur ; TheBookingButton, un moteur de réservation à marque unique pour les réservations directes via le web, mobile ou social ; Canvas, le créateur de site web intelligent pour les hôteliers indépendants ; Prophet, la solution d'intelligence du marché en temps réel, permet de ne plus avoir à devenir la tarification des chambres ; et GDS par SiteMinder, un point d'accès unique à un réseau à six chiffres d'agents de voyages et aux principaux GDS du monde.
Qui utilise SiteMinder ?
Des hôtels indépendants ou des groupes d'hôtels qui recherchent une technologie avec des solutions rentables pour attirer, rejoindre et convertir des clients à travers le monde.
Où peut-on déployer SiteMinder ?
À propos de l'éditeur
- SiteMinder
- Situé à Sydney, NSW, Australie
- Fondé en 2012
Assistance SiteMinder
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
SiteMinder - Prix
À partir de :
- Oui, essai gratuit disponible
- Non, pas de version gratuite
SiteMinder n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de SiteMinder est disponible à partir de 69,00 $US/mois.
À propos de l'éditeur
- SiteMinder
- Situé à Sydney, NSW, Australie
- Fondé en 2012
Assistance SiteMinder
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
SiteMinder en vidéos et en images
Fonctionnalités - SiteMinder
Alternatives à SiteMinder
Avis sur SiteMinder
A BREATH OF FRESH AIR
Commentaires : Peace of Mind, StressFREE, Happy working with them and Relief!
Avantages :
From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep
Inconvénients :
There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")
Réponse de l'équipe de SiteMinder
il y a 6 ans
Hi Linda, Thank you for your great feedback. We are thrilled that you have had such a positive experience with your SiteMinder sales representative and our support team! Thanks again and please let us know if we can be of any assistance. Thanks, The team @ SiteMinder
Great channel manager & user-friendly
Commentaires : The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.
Avantages :
It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.
Inconvénients :
Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.
Alternatives envisagées précédemment : iHotelier
Pourquoi choisir SiteMinder : SynXis CRS is too technical just to add rooms and rates but much more complicated to add new channel.
Pourquoi passer à SiteMinder : After testing other systems, Siteminder is for sure one of the best systems. Its ease of use is unmatched, which makes it great.
Réponse de l'équipe de SiteMinder
il y a 4 ans
Hi Marlon, First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile. We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner. All the best, Misha
Do not waste your time (and money)
Commentaires :
If you want a very basic system, easy to setup, and budget does not matter, you may be happy with Siteminder.
If you want value for your money, functionalities for your pms, customization for your booking engine, integrations for your pms, accounting system... and a reliable support ... look somewhere else.
Avantages :
Easy to setup, functional, good channel manager.
Inconvénients :
Lack of PMS functionalities: no way to handle groups, agents, segments. Little hotelier is more like a functioning beta, lacking most important options.. Lack of updates: no significant improvements (BE/CM) since we started in 2016. It's no surprise that their booking engine is behind their competitors at this point, it lacks customizations and functionalities Bad support: do not expect much from them, clear miscommunications between their services. We have been clients since 2016 and the way they treat us...
SiteMinder Proper is Good, GDS...not so much
Commentaires : SiteMinder proper is a positive experience.
Avantages :
The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.
Inconvénients :
The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.
Réponse de l'équipe de SiteMinder
il y a 4 ans
Hi Don, First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday! We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts. In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don. Please let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner! All the best, Misha
The best product with the worst service
Commentaires : It is amazing until there is an issue!
Avantages :
User friendly channel manager that links to the main partners. Efficient and fast communication. Very good tool to keep parity across the channels. Refresh restriction and rates as fast as our direct website. Functionalities are great!
Inconvénients :
Support service! The tool is great until there is an issue. Then it become a nightmare to have things done. Even the smallest request seems to difficult to execute. Also, it would be amazing if Siteminder would be able to apply seasons to the rate plans.
Réponse de l'équipe de SiteMinder
il y a 4 ans
Hi Ines, First of all, thank you so much for taking the time to leave us a review. We really appreciate your insightful feedback and always take your suggestions to heart. I'm sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing. I wanted to let you know that seasonal rate plans are a possibility for you listed under your "inventory" tab. Using the "bulk update" tool, you can apply a seasonal rate plan to a specific room according a predetermined date range of your choice. Once this is activated, the rate plan will automatically switch on/off according to the dates you have set. Hopefully this helps you apply seasonal rate plans to The Set Hotels but please don't hesitate to reach out if you're still having trouble! All the best, Lauren
