SiteMinder

A BREATH OF FRESH AIR

Commentaires : Peace of Mind, StressFREE, Happy working with them and Relief!

Avantages :

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep

Inconvénients :

There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")

Great channel manager & user-friendly

Commentaires : The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

Avantages :

It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Inconvénients :

Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

Alternatives envisagées : iHotelier

Pourquoi choisir SiteMinder : SynXis CRS is too technical just to add rooms and rates but much more complicated to add new channel.

Pourquoi passer à SiteMinder : After testing other systems, Siteminder is for sure one of the best systems. Its ease of use is unmatched, which makes it great.

Terrible system and support

Commentaires : Terrible

Avantages :

The initial pitch was that the current system we use and siteminder were compatible. I asked on a number of occasions if any other customers worked with the 2 systems and never received a response. The bottom line is It does not integrate with our hotel management system . After numerous attempts to contact support they were unable to provide solutions and response time was terrible. Was told I could not speak with a supervisor.

Inconvénients :

The system does not work and the support team terrible

SiteMinder Proper is Good, GDS...not so much

Commentaires : SiteMinder proper is a positive experience.

Avantages :

The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

Inconvénients :

The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.

Amazing Features

Commentaires : Siteminder help me to solve my needs in Booking Engine, Managing Channels.

Avantages :

- The software is easy to use - the first installation didn't take much time, it's just take few day for the installation - the integration with the other channel also just few minutes to make it integrated, if you have any trouble for the the integration, you just need to call the Call Center and they will help you to solve it within minutes.

Inconvénients :

at the moment I have not get any trouble or any difficulties nor problem from the software.

Alternatives envisagées : RateTiger et STAAH Channel Manager

Pourquoi passer à SiteMinder : I mostly comfortable using Siteminder instead of other alternative product. compare to others, Siteminder easier to use too.