7shifts

Commentaires: I wish all companies had a team like 7 Shifts! Such a joy to work with. They love their job and are not just a sales department. Their support and development teams are just as good as their front line sales because they can really believe in their product and deliver what they are promising. First class!

Avantages: We can maximize profit by scheduling exactly where needed with forecasting
We can create a schedule in minutes verses an hour
We can eliminate scheduling employees on requested days off or outside of their availability
Employees can update availability, time off without bothering management
Employees find a replacement for their shift after schedule is posted instead of bothering management
Managers can monitor labor in real time on phone app dashboard report
We use the 'engage' report as a positive way to eliminate attendance issues (late, no show, sick, change schedule, etc)
Employees can access by phone or computer
Employees can provide immediate shift feedback at end of shift
Managers can distribute hours and tasks evenly and monitor
Managers love the communication notification. One memo can be distributed to all or certain department to inform of last minute specials or even announce an employees birthday

Inconvénients: To be honest, my list has dwindled of items I like least because everytime I bring a negative aspect to customer support, the development team calls and gathers information, then they begin programming and redesigning to improve their product for everyone. My only issue is waiting for them to make the awesome labor dashboard available for lower levels so managers can use it to train team leads without programming them to be in the 'management' category just to get the actual real time labor on their phone.

Commentaires: From the beginning over 5 years ago to today, the entire team at 7Shifts has been great to work with and are very accomodating to my requests for further functionality.

Avantages: I like that I the functionality of the app and online. It is easy to access and use. The app is free and this makes a big difference with our hourly team members.

Inconvénients: I wish the reporting was more robust. Sometimes I need more data than the reporting is capable of pullin gin.

Commentaires: I have two other software suites that offer what 7shifts does included in the price, 2 other software suites and I still would rather use 7shifts because of how awesome it is. My 50k POS bundle and my staff management suite both offer this, and I could save the cost of 7shifts per year - but heck no.

Avantages: - Very Short Learning Curve
- The App is very stable and accurate
- Our staff enjoy using the app and don't see it as a burden, but a convenience
- With our package, the app is feature-rich without bloat.
- Developers listen to the community and add value as often as possible.

Inconvénients: As with any software development, some features that would be useful for you may take time if they are more niche use cases.

Commentaires: I really love the 7shifts people. They are passionate about what they're doing, super engaged with customers and always working to make us happy. They are a tech company that is really keeping the customer's needs in mind and working to make our lives better/easier. At this point I couldn't fathom losing the 7shifts toolkit at Prairie Dog Brewing.

Avantages: 7shifts is really geared toward restaurant shift/labour management and communications, whereas so many of the other scheduling softwares out there try to fit the general case and don't handle the high-paced, dynamic nature of restaurant staffing nearly as well. From our perspective, 7shifts literally cuts down 5-10 hours a week of admin time, while also providing us a convenient, central location for communication with staff, basic HR data, etc. We use the free 7punches app to track time punches, which also has some nifty features that help us manage labour costs and keep better tabs on things like lateness. What I'm most excited about now is 7shifts' built-in "Optimal Labor" tool, which combined with our POS sales integration, provides me with HOURLY forecasts for my sales on given upcoming week, then tells me how many servers, bartenders, etc it thinks I should have on based on my sales, labour targets and past scheduling. It's not perfect, but its hugely helpful and lightyears ahead of what we were doing in the past, taking only a fraction of the time. 7shifts is a tech company that really gets restaurants and what we need, I eagerly anticipate every update to the software. I'm a techno-geek at heart, with my own tech industry experience, and by working with the 7shifts people and products, I immediately see a really healthy, creative tech culture at the company, which are poised to keep moving at a phenomenal pace and quality of output.

Inconvénients: I wish we could get the Machine Learning auto-scheduler feature at "The Works" package level, even as a priced add-on. Currently the only way to get it is to sign up for a massively more expensive package that is really designed for franchise chains with many locations to handle. We have just one location, but really want the auto-scheduler (it's absolutely brilliant). I love the 7shifts web API and use it for quite a lot of our own software, but the documentation is really incomplete/out of date and I have to do a lot of reverse engineering either from their website or by making educated guesses. I can imagine that this might cause some friction or limit the abilities of third parties to integrate with 7shifts. Third party integrations have not been as robust or full-featured as I'd hoped, at least the TouchBistro/7shifts integration, but I think that's more due to the other side of the integration than the 7shifts people.

Commentaires: I used to schedule my staff with an excel spreadsheet, screenshot and posted to a Facebook Forum. It was a madhouse trying to deal with shift swaps and reading the staff clockin/out cards to match their shifts. With a growing company this just wasn't gonna cut it anymore. 7shifts popped up in my personal Facebook feed and the rest is Kismet. The software has helped clean up so many of my payroll processes, allows my staff to switch shifts with only others of the same experience level or higher (so I ALWAYS have a manager on shift and not a hoard of brand new employees), helps my managers reach staff more easily, is so easy to understand that I haven't had to train the new staff on it and combined with the 7punches Clock-in/out software- I can relax knowing my staff can't clock in if they aren't on the schedule and my staff can breathe easily with the ability to calculate their paycheck in advance! The staff at 7shifts has always been extremely helpful and always welcoming for suggestions and updates. I can't imagine moving to any other system and am so glad I found it!

Avantages: It is easy to understand, set up and the customer service is extraordinary!

Inconvénients: I wish there were more manager capabilities in the mobile app, but the app has improved already since it was first launched, so I imagine it will only get better.