CDK Global

CDK is great..If only it was more user friendly

Commentaires : CDK is great, it has many features built in one single product.

Avantages :

I like that CDK has many important functions that add value to our daily operations. I like the fact it serves many functions in an all in one software.

Inconvénients :

I wish CDK was more user friendly. On the F&I side, be ready to train employees for weeks before being fully ready to sign a customer up.

Elead CRM - A Strong Choice

Commentaires : I've had the great privilege to meet and work with a lot of awesome professional people at Elead. The support for me has been exceptional and many have gone above and beyond in comparison to other companies.

Avantages :

It's really user friendly for the majority of people. There's a lot of comprehensive data that can be utilized as long as it gets set up correctly.

Inconvénients :

Server downtime due to location time zone - this issue would not effect anyone in the lower 48 states of the US.

CDK / E-Leads User for 6 Years

Avantages :

Our dealership came from not using a CRM tool at all, to using E-Leads/CDK. We were manually tracking our customers in our own DMS and data base, and our follow up and reporting was based on a notepad! The best part of CDK is the the CRM aspect and ease with following up with customers. The product makes it very easy to reach out to prospects, and to follow up on old ones and ones that have already been sold. There is the ability to write notes about after-the-sale items that need notated, and everyone can read them there is no lack of connectivity!

Inconvénients :

Customer support! That is our only complaint. We had an issue where certain leads from our own website would come in based out of a Wisconsin address. No one at CDK was able to know why, mainly pointing the finger at our own website. CDK has trouble talking to and working out problems with other third-party providers. There has been a work-around implemented to work out the issue however.

For the money they need to do much, much better

Commentaires : Over the years I have gotten to know a lot of the folks out in Utah, many are still there some are gone. They try, but they need to get out of the building and go out and see how a busy dealership really works. And, most of all they need to make fixes, updates and changes faster. It takes them years to fix simple things. And, they have become GREEDY as hell, they are way too expensive and getting worse. If I could find a more reasonably priced application I will be gone soon.

Avantages :

Back what I was first looking for a complete Marine Dealership package they were the best I found, I have not looked since 2002. Right now I still like their Repair Order module, as well as their Parts handling. I don't personally work much with their Boat Sales module, but I don't get any complaints about it.

Inconvénients :

They have just missed to many little things, and cannot seem to make changes in any kind of decent time frame. They also do not have simple utilities for canceling or editing data. Everything you need to change has a time consuming "Back out" routine, their is no simple "Delete" They do not give the end user enough control over what fields display on the initial screens, and who ever designed the rental module has no clue regarding renting storage space, only things like boats or PWC's.

Romeo Auto Group Review from BDC Manager

Commentaires : Elead is overall a great tool. There are some kinks that need to be worked out but unfortunately you are not able to contact anyone to make suggestions. Customer service is on the higher side when you call in, but the reps for the stores have not been the best. [SENSITIVE CONTENT HIDDEN] has been the ultimate breath of fresh air and even no longer being in charge of our account, still helps out when someone else can not get something solved. Compared to other CRMs I would say Elead has an edge up.

Avantages :

The easy accessibility to our customers. Multiple mining areas. Customized reports.

Inconvénients :

Lead assignment rules. Be-backs not being accurate. Having to call in for most things to be changed rather than just being able to make the changes yourself.