Nextech EMR & PM

Ideal for the current specialist doctor

Avantages :

As a specialist in dermatology I needed a software that understood my needs and that of my patients, using Nextech I had the possibility to customize my work, Simplify patient records, Keep an eye on the practice management data and make strategic decisions with the analytics I could even enhance the patient experience, because of all of this i love this software.

Inconvénients :

I wish it would also give me the possibility to share my analytical data with my colleagues so that based on this data I could do research work, it would be ideal for the software to help me with that.

Excellent Patient Portal

Commentaires : Overall, the patient portal has worked well for us as well as our patients. It also has helped us to remain compliant with all of the new requirements. Our patients use the portal to obtain their information as well as look at what happened during their patient encounter.

Avantages :

The patient portal has been great for our patients. They love being able to access their medical records and see results. We also use our portal for patient to login and fill out paperwork as well as make and cancel appointments.

Inconvénients :

There is not really anything we do not like about it. It is something that takes time to set up, but overall works great.

Overall great product

Commentaires : We've been using the PM system for 22 years and the EMR system for 9 years, we are very satisfied

Avantages :

The ease of use, everything it has to offer, and the fact they are always pushing out new features. The support is wonderful also.

Inconvénients :

Wish we could offer online scheduling without having to use a 3rd party vendor. Also wish the text reminder feature offered more.

Expensive Start Up Fee and Monthly fee. Not Ipad/Macbook/Iphone capabilities.

Commentaires : Cont reading below. [Sensitive Content ], another trainer, also admitted that you can only view the schedule for that particular, and you cannot view the schedule for the following day. For example, on Monday, I would open up my schedule. If I wanted to see Tuesday or Wednesday, I could not. Moreover, when a client changes their last name due to a marriage or divorce, the software forces us to manually change that client's name on EVERY single visit. For example, in December, client Jones gets married and changes her last name to Smith. In January, we would have to manually type Smith. If we forget to manually change Jones' former name to Smith in February, it would automatically revert back to Jones. These are just a few of the headaches we have to deal with while using the software. This is absolutely ridiculous. This product needs major work, and Nextech's staff needs to stop making misrepresentations. DO YOUR RESEARCH AND STAY AWAY.

Avantages :

None. Must read below before buying. Despite a heavy start-up fee and monthly fee, the Nextech software does not work "out of the box" as advertised. Nextech has misrepresented their product to me just to get me to sign up. I signed up in December of 2020 and the product still does not work as promised to this day. I had to retain the services of an attorney, and we have been dealing with Nextech for over a month now. Nextech staff and its software overpromises and underdelivers. Their software is NOT conducive for our Aesthetic Medspa use. It is geared towards heavy insurance billling (e.g., ICD 10 codes). However, my business is a cash-based business with high-end clientele. My sales representative, [Sensitive Content ] did not understand my business, sold me a product by misleading me, and sold me a product that does not fit my needs. [Sensitive Content ] represented, among other things, that the software is "user-friendly and it will be easy for clients to book on online." He also represented that clients "can book online and on the app." He further represented that the software could be used on "any computer and iPad". He was clearly wrong because there is no app, and the software is created almost entirely for Windows-based devices.

Inconvénients :

Cont reading below. [Sensitive Content ] a trainer for Nextech, admitted that a majority of the "day-to-day" runs better on a Surface tablet or non-Apple devices. [Sensitive Content ] further admitted that the "software features do not run on iPad"; that features slow down the system making it "inefficient to run on ipad"; and that "there is no app to use." As everyone is aware, a significant amount of the general population use Apple-based devices (e.g., iPad, iPhone and Macbook). My office had to unnecessarily incur additional expenses to purchase six (6) new Surface tablets for each of my staff members and a brand new laptop in order to utilize the software. One would expect, at a minimum, that this software would run on the two major platforms. My office sees approximately 50 clients a day. Of those 50, about 20 are new clients. Needless to say, a significant number of these new clients own Apple-based products. The software forces us to use the Surface tablet to add these new clients. This is entirely burdensome for both my clients and our office, and, ultimately, takes away from the entire Medspa experience. In fact, clients have made comments about this fact on numerous occasions.

7 years of Nextech use

Commentaires : See above. I tell ya, I love Nextech .... when it's set up correctly and it does the work for you... when it's not being utilized correctly and you have a group of non-techy people using it... it's a web of rabbit holes and it's so easy to screw things up in billing.

Avantages :

It covers all the bases. If there's something we need - Nextech usually can make it happen.

Inconvénients :

I used to work for a practice who invested in bringing out Nextech experts on site and trained us all on best practice and cleaned up our system on an annual basis. When I worked there - Nextech ran like a well-oiled machine. It was built out and was SO efficient. Everything was simple and a click. I now work for a smaller practice and we don't even use EMNs to be billed... it's a mess. I'm not tech savvy - I just knew how to USE it efficiently. This new job has been SUCH a major challenge because Nextech is a swamp. I'm frustrated that it takes a lot of time and money to get it "best practice" - when I called about building out billing in EMNS - I was emailed a manual and told that it was more something a consultant would need to help us set up. Ugh. I love Nextech - but unless you have someone on board that knows it/knows the software/understands tech/it ..... what use is it when we barely skim the best features?