Description de Rezdy

Rezdy est la première plateforme de réservation et de distribution indépendante pour les visites et les attractions au monde. Prenez le contrôle de votre entreprise en autorisant des réservations en ligne en temps réel, gérez les ressources en un clic et connectez-vous à certains des plus grands réseaux de voyage au monde, tels que Tripadvisor et Expedia. Obtenez un service d'assistance d'envergure internationale auprès de votre spécialiste de réussite des clients, qui sera ravi de vous aider à configurer vos produits, vos tarifs et vos agendas. Découvrez la manière dont Rezdy peut vous aider dès aujourd'hui !

Qui utilise Rezdy ?

Rezdy est destiné aux prestataires de visites, d'activités et d'attractions, ainsi qu'aux entreprises de location de véhicules, croisières, navettes et charters.

Où peut-on déployer Rezdy ?

Basé sur le cloud
Sur site

À propos de l'éditeur

  • Rezdy
  • Situé à Surry Hills, Australie
  • Fondé en 2010

Assistance Rezdy

  • Support téléphonique
  • Support 24/7 (réponse directe)
  • Chat

Pays disponibles

Anguilla, Antigua-et-Barbuda, Arménie, Aruba, Australie et 102 autres

Langues

anglais

Rezdy - Prix

À partir de :

49,00 $US/mois
  • Oui, essai gratuit disponible
  • Oui, version gratuite disponible

Rezdy est disponible en version gratuite et propose un essai gratuit. La version payante de Rezdy est disponible à partir de 49,00 $US/mois.

Plans de tarification obtenez un essai gratuit

À propos de l'éditeur

  • Rezdy
  • Situé à Surry Hills, Australie
  • Fondé en 2010

Assistance Rezdy

  • Support téléphonique
  • Support 24/7 (réponse directe)
  • Chat

Pays disponibles

Anguilla, Antigua-et-Barbuda, Arménie, Aruba, Australie et 102 autres

Langues

anglais

Rezdy en vidéos et en images

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Fonctionnalités - Rezdy

  • Booking Management
  • CRM
  • Création d'itinéraires
  • Création de packages
  • Gestion des clients
  • Gestion des contrats/licences
  • Gestion des prix
  • Gestion des ressources
  • Gestion des réservations
  • Gestion des stocks
  • Gestion des stratégies
  • Gestion des taux
  • Intégration comptable
  • Notes de réservation
  • Rapports et analyses
  • Réservation d'activités
  • Réservation en ligne
  • Réservations de groupe
  • Support client
  • Système central de réservation
  • Système de calendrier et de rappel
  • Tableau de bord
  • Traitement des paiements

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Avis sur Rezdy

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,4
Service client
4,4
Fonctionnalités
4,4
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
74%
4
17%
3
4%
2
3%
1
2%
LEO
LEO
Chief Commercial Officer - Co-Founder (Brésil)
Utilisateur LinkedIn vérifié
Divertissement, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very Good Software bad support

5,0 il y a 4 ans

Commentaires : Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.

Avantages :

It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Inconvénients :

We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

Réponse de l'équipe de Rezdy

il y a 4 ans

Hello there Leo, Thank you so much for your feedback. I am sorry you had such a difficult with your daylight savings time changes. I'm sure that has been a challenge. Unfortunately, most of this was something that was out of our hands and was due to your government making those changes to their process. We had bubbled your urgent request up to our dev team but much of the issue was due to the fluctuation from the Brazilian government and we weren't able to make the adjustments to your sessions as quickly as you had requested. I do apologize for any frustration this may have caused. As far as your other suggestions/requests, rest assured we are continuing to make changes to our system and do roll out updates often. Many of these updates are based on the suggestions of our suppliers/customers so please know your requests have been heard. Please stay tuned for continued roll out's of new and exciting features coming soon!

Alfredo
Manager (Espagne)
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A good solution for small-mid companies

5,0 il y a 7 mois

Commentaires : In general, the experience is good: the only thing is that I cannot change some words in the Spanish interface, and the product descriptions could have more fields, but in general, it fulfills its purpose well.
Its integration with Stripe is very good, which does not make it necessary to enter to the platform for the issue of refunds.

Avantages :

I come form Bókun: Rezdy is more flexible customizing reservation options. We are a Travel Agency creating our own products with very local providers, and sometimes we have events tickets, train tickets, hotels, and we mix it together... at the moment, Rezdy solve each of my issues.

Inconvénients :

As I said, we come from Bókun... I miss a lot the online site creator (wich is a Duda white label integration). Rezdy with this will be unbeateable for me!

Alternatives envisagées : AvaiBook, Xola, Rezgo et Bókun

Pourquoi choisir Rezdy : The flexibility of customizing different reservation options for different products

Logiciel antérieur : Bókun

Pourquoi passer à Rezdy : The flexibility of customizing different reservation options for different products

Réponse de l'équipe de Rezdy

il y a 7 mois

Hi Alfredo, We're delighted to see that our software has been able to assist your business in achieving flexible customizable reservation options. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team

BLOSSOM
OWNER (É.-U.)
Secteur maritime, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Disaster for a busy business

1,0 il y a 3 ans

Commentaires : Terrible! Overbooking, Calendar function not working, Birth dates customers entered were showing as born in 1800, online booking was kicking customers out after they entered all their info, there are so many issues you can not list them all. This is all something that began in May 2020 after using the system since 2018 without too many issues but when they started it was a complete malfunction on all fronts.

Avantages :

It was good for a while but it started malfunctioning in ever aspect of the software. Nothing could be done by customer service. I have tried for months with them not being able to fix the multiple problems within their system

Inconvénients :

Lack of customer service. Malfunctioning software.

Alternatives envisagées : FareHarbor

Pourquoi choisir Rezdy : PeekPro was not as diverse as Rezdy claimed to be.

Pourquoi passer à Rezdy : They appeared to be the most flexible for my business.

Réponse de l'équipe de Rezdy

il y a 2 ans

Dear Blossom, I am really sorry to hear about your recent experience with Rezdy regarding an ongoing issue with the set-up. I believe our customer service has already been in touch with you and we have been able to resolve some of the issues, while others are still in the process. Your feedback on the features that are currently not available on Rezdy is really valuable to us and we will make sure this is addressed to the right teams, based on the support ticket raised by you. If you do need any further assistance, please feel free to reach out to our customer service team directly. Kind Regards Hemant Malhotra Customer Services Manager

Kenneth
Chief Swagman (É.-U.)
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Implementing Rezdy is the best decision we ever made

5,0 il y a 8 mois

Commentaires : Massive reduction in time spent on bookings management, I would say upward of 90%. This results in massive savings in money of course. By automating our booking process we have also (almost) completely eliminated mistakes with bookings. No more double-bookings, incorrect names etc. In over 7 years of using Rezdy we haven't had a single booking mistake.

Avantages :

Ability to automate bookings and payment. Once set up to our needs, it is almost completely hands-off. Things like payment reminders make management of bookings so much simpler.

Inconvénients :

It really needs multi-currency support, ie. that tour operators can price tours in different countries in local currency.

Alternatives envisagées : Checkfront et Bókun

Pourquoi passer à Rezdy : We did seriously consider Checkfront, but Rezdy had all the same features and benefits and was an Australian company like ours so we went with that. It's been the best decision we've ever made, it's completely changed our entire booking management.

Réponse de l'équipe de Rezdy

il y a 8 mois

Hi Kenneth, we're thrilled to see that our booking system has been able to reduce your booking management by upwards of 90% - saving you time and money! Thank you for taking the time to provide us with your valuable feedback, we really appreciate this. Kind regards, Customer care team

Antonio
Owner (Croatie)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best B2B tour booking software

5,0 il y a 2 ans

Commentaires : We used Rezdy both directly and through an API for booking tours. The API bookings were done through our web app and the direct ones were done by our agents. In both cases, the bookings went through without any issues. Rezdy was one of the rare booking systems that we used that we did not have any issues using. I would definitely recommend Rezdy to everyone who wants to have a beautiful and working tour booking software. Additionally, Rezdy comes with a marketplace where you can easily find operators you want to use, eliminating the need of doing much research on that end.

Avantages :

It is incredibly well made. Unlike most of the tour booking software out there, Rezdy is easy to set up, navigate, and use. The user interface is polished, the booking process is simple and straightforward, and the API is very well documented.

Inconvénients :

The only drawback for me was the price, but seeing how well made Rezdy is, I can understand that the price would be high.

Réponse de l'équipe de Rezdy

il y a 2 ans

Dear Antonio, Many thanks for taking the time to provide us with your valuable feedback, we really appreciate this. Kind Regards Hemant Malhotra Global Customer Operations