Pour qui ?

Rezdy is designed for tour, activity and attractions providers, as well as cruises, shuttle buses, charters and vehicle rental businesses.

Notes moyennes

109 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • Version gratuite Oui
  • Version d'essai gratuite Oui, obtenez un essai gratuit
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Rezdy
  • http://www.rezdy.com
  • Fondé en 2010

En savoir plus sur Rezdy

Rezdy is the worlds leading independent booking and distribution platform for tours and attractions. Take control of your business by enabling online bookings in real time, manage resources at the click of a button and connect to some of the worlds largest travel networks such as TripAdvisor and Expedia. Get world class support from your dedicated customer success specialist who will be more than happy to help you setup your products, pricing and calendars. See how Rezdy can help you today!

Rezdy - Fonctionnalités

  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client
  • Contenu dynamique
  • Création d'itinéraires
  • Devis
  • Gestion des clients
  • Intégration GDS et OTA
  • Réservation de vol
  • Système central de réservation
  • Traitement des paiements
  • Création d'itinéraires
  • Gestion de site web
  • Gestion des clients
  • Gestion des devis
  • Gestion des fournisseurs
  • Gestion des prix et des marges
  • Gestion des promotions
  • Gestion des réservations
  • Intégration GDS et OTA
  • Réservation d'activités
  • Réservation d'autocars
  • Réservation d'hébergement
  • Système central de réservation
  • Traitement des paiements
  • Voyages personnalisés

Avis les plus utiles sur Rezdy

Very Good Software bad support

Traduire avec Google Translate Publié le 22/10/2018
Leo B.
Chief Commercial Officer - Co-Founder
Divertissement, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
2 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.

Avantages: It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Inconvénients: We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly).
Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

Réponse de l'éditeur

envoyé par Rezdy le 27/11/2018

Hello there Leo,
Thank you so much for your feedback. I am sorry you had such a difficult with your daylight savings time changes. I'm sure that has been a challenge. Unfortunately, most of this was something that was out of our hands and was due to your government making those changes to their process. We had bubbled your urgent request up to our dev team but much of the issue was due to the fluctuation from the Brazilian government and we weren't able to make the adjustments to your sessions as quickly as you had requested. I do apologize for any frustration this may have caused.
As far as your other suggestions/requests, rest assured we are continuing to make changes to our system and do roll out updates often. Many of these updates are based on the suggestions of our suppliers/customers so please know your requests have been heard. Please stay tuned for continued roll out's of new and exciting features coming soon!

Powerful booking software at a fair price

Traduire avec Google Translate Publié le 27/07/2017
Patrick C.
Co-Founder
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I've used Rezdy for many years and even though sales reps from many of their competitors consistently try to woo me over, here I am today still working with Rezdy. First a foremost, Rezdy is the most robust booking software you can subscribe to at a monthly flat rate. All the other contenders charge IMHO an unreasonable amount for their "free" software. It's a good deal if you aren't doing much revenue, but as soon as you get to some bigger numbers, it becomes a big hit on the bottom-line. They have certainly evolved for the better over the last couple years and I am continually impressed in how they improve from year to year. They continue to add great features and are an essential component to my business.

Inconvénients: One feature I would like to have is importing tour session data from a CSV file. If you are coming over from a different system with inconsistent times in your tour sessions (like those working with cruise ships), it is tedious to get it all imported as you have to do it one at a time. A spreadsheet import would be amazing here. For what it's worth, I've never seen any system have this feature though :-/ Getting setup is sometimes a struggle, but as long as you are patient and willing to work diligently with customer support, everything will be great once you are off and running.

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