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Description de Rezdy

Rezdy est la première plateforme de réservation et de distribution indépendante pour les visites et les attractions au monde. Prenez le contrôle de votre entreprise en autorisant des réservations en ligne en temps réel, gérez les ressources en un clic et connectez-vous à certains des plus grands réseaux de voyage au monde, tels que Tripadvisor et Expedia. Obtenez un service d'assistance d'envergure internationale auprès de votre spécialiste de réussite des clients, qui sera ravi de vous aider à configurer vos produits, vos tarifs et vos agendas. Découvrez la manière dont Rezdy peut vous aider dès aujourd'hui !

Qui utilise Rezdy ?

Rezdy est destiné aux prestataires de visites, d'activités et d'attractions, ainsi qu'aux entreprises de location de véhicules, croisières, navettes et charters.

Rezdy Logiciel - 1
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Rezdy Logiciel - 5

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Rezdy

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À partir de
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49,00 $US
mois
Version gratuite
Version d'essai gratuite
45
Intégrations introuvables
4,5 (354)
4,7 (354)
4,7 (354)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Rezdy

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,4
Service client
4,4
Fonctionnalités
4,4
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
74%
4
17%
3
5%
2
3%
1
2%
LEO
LEO
Chief Commercial Officer - Co-Founder (Brésil)
Utilisateur LinkedIn vérifié
Divertissement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very Good Software bad support

5,0 il y a 5 ans

Commentaires : Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.

Avantages :

It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Inconvénients :

We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

Réponse de l'équipe de Rezdy

il y a 5 ans

Hello there Leo, Thank you so much for your feedback. I am sorry you had such a difficult with your daylight savings time changes. I'm sure that has been a challenge. Unfortunately, most of this was something that was out of our hands and was due to your government making those changes to their process. We had bubbled your urgent request up to our dev team but much of the issue was due to the fluctuation from the Brazilian government and we weren't able to make the adjustments to your sessions as quickly as you had requested. I do apologize for any frustration this may have caused. As far as your other suggestions/requests, rest assured we are continuing to make changes to our system and do roll out updates often. Many of these updates are based on the suggestions of our suppliers/customers so please know your requests have been heard. Please stay tuned for continued roll out's of new and exciting features coming soon!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Événementiel, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

A very good softwork, but It needs some improvments.

5,0 le mois dernier Nouveau

Commentaires : It's an overall very good soft work, with very strong payment, remainder, and many more features. But it will be very nice to have an account manager in which I could inform in case of a problem.

Avantages :

Payments Reminders Online booking Reports

Inconvénients :

Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time.

Réponse de l'équipe de Rezdy

le mois dernier

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you find our software and features to be beneficial for your business. Unfortunately, we don't currently offer screen sharing options, however, please note that our live chat support allows you to upload screen shots and files within the chat so you can better display the issue you're facing. In the meantime, if you encounter any challenges or have specific issues, please do not hesitate to reach out to our customer support team. Regards, Team Rezdy

Frank
Owner (Suisse)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Too many missing features

3,0 il y a 5 ans

Commentaires : Test thoroughly before you go with rezdy. If you find some topics which are not satisfying your demands, be prepared that you will never get it implemented. I'm rezdy customer since 2016, I know what I'm talking about. I'm still with rezdy because I have too many products in there and my staff is trained to address the shortcomings of rezdy with a bunch of workarounds.

Avantages :

Rezdy is fairly easy to use, if you have products with fixed timings (e.g. tours that start at fixed times and have fixed durations). And if you only need english as language.

Inconvénients :

There are many cons: - no native multi-language support (e.g. emails can't be configured for different languages) - rental products with open timings (means the customer can enter the start and end time) are basically unmanageable. in addition rezdy has blocked resource management for rental products, so forget it to manage your rental equipment with rezdy - email handling is very bad: you don't see emails that where sent out (just the time stamp of sending, but not the content). You can't configure own email templates, you're stuck with the fixed set of email templates that rezdy has implemented. Say you need different emails for guided tours and for rentals, or different emails for different product status (pending, confirmed etc), rezdy does not offer a solution for this - handling of feature requests is very very poor. They even closed the forum for feature requests some months ago, with no substitution as of now. If you send them a request as email, they let you down most of the times, saying "we don't have this feature" and "there is no ETA when it will be implemented", and to top this behavior, your ticket is always being marked as "Solved", with no chance for you as a customer to follow up on open requests. Rezdy seems to think that if they replied in an unsatisfying way to the customer the topic is "solved" ....

Alvin Jason
Customer Support Executive (Émirats arabes unis)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rezdy: Streamlined and Effective

5,0 il y a 3 mois

Commentaires : Overall, Rezdy continues to stand out as an exceptional reservation system for our needs. It seamlessly accommodates our company's requirements and consistently delivers the essential functions with remarkable efficiency.

Avantages :

Rezdy is incredibly user-friendly, offering reliable software that ensures accurate bookings. Tracking daily reservations is a breeze, and the management of reports is both excellent and efficient. Generating reports is also remarkably easy.

Inconvénients :

The mobile application lacks functionalities comparable to the web-based software. Additionally, the calendar management accurately records bookings and their details but doesn't make availabilities clear when viewing the calendar.

Réponse de l'équipe de Rezdy

il y a 3 mois

Hi Alvin, Thank you so much for taking the time to share your positive experience with Rezdy! We're delighted to hear that you find our platform streamlined and effective. It's fantastic to know that tracking daily reservations and managing reports have become a breeze for you. Your feedback is invaluable to us, and we acknowledge the room for improvement, particularly in the mobile application's functionalities. Rest assured, our team is dedicated to enhancing the mobile experience to provide a seamless and feature-rich platform for on-the-go users like yourself. Thank you once again for choosing Rezdy and for being a part of our community. If you ever have more feedback or suggestions, please feel free to reach out. We're here to ensure your experience continues to be positive and efficient. Best regards, Team Rezdy

Alfredo
Manager (Espagne)
Divertissement, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

A good solution for small-mid companies

5,0 il y a 2 ans

Commentaires : In general, the experience is good: the only thing is that I cannot change some words in the Spanish interface, and the product descriptions could have more fields, but in general, it fulfills its purpose well.
Its integration with Stripe is very good, which does not make it necessary to enter to the platform for the issue of refunds.

Avantages :

I come form Bókun: Rezdy is more flexible customizing reservation options. We are a Travel Agency creating our own products with very local providers, and sometimes we have events tickets, train tickets, hotels, and we mix it together... at the moment, Rezdy solve each of my issues.

Inconvénients :

As I said, we come from Bókun... I miss a lot the online site creator (wich is a Duda white label integration). Rezdy with this will be unbeateable for me!

Réponse de l'équipe de Rezdy

il y a 2 ans

Hi Alfredo, We're delighted to see that our software has been able to assist your business in achieving flexible customizable reservation options. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team