Pour qui ?

Rezdy is designed for tour, activity and attractions providers, as well as cruises, shuttle buses, charters and vehicle rental businesses.

Notes moyennes

111 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Rezdy
  • http://www.rezdy.com
  • Fondé en 2010

En savoir plus sur Rezdy

Rezdy is the worlds leading independent booking and distribution platform for tours and attractions. Take control of your business by enabling online bookings in real time, manage resources at the click of a button and connect to some of the worlds largest travel networks such as TripAdvisor and Expedia. Get world class support from your dedicated customer success specialist who will be more than happy to help you setup your products, pricing and calendars. See how Rezdy can help you today!

Rezdy - Fonctionnalités

  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client
  • Contenu dynamique
  • Création d'itinéraires
  • Devis
  • Gestion des clients
  • Intégration GDS et OTA
  • Réservation de vol
  • Système central de réservation
  • Traitement des paiements
  • Création d'itinéraires
  • Gestion de site web
  • Gestion des clients
  • Gestion des devis
  • Gestion des fournisseurs
  • Gestion des prix et des marges
  • Gestion des promotions
  • Gestion des réservations
  • Intégration GDS et OTA
  • Réservation d'activités
  • Réservation d'autocars
  • Réservation d'hébergement
  • Système central de réservation
  • Traitement des paiements
  • Voyages personnalisés

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Avis les plus utiles sur Rezdy

Very Good Software bad support

Publié le 22/10/2018
Leo B.
Chief Commercial Officer - Co-Founder
Divertissement, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
2 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.

Avantages: It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Inconvénients: We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly).
Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

Réponse de l'éditeur

envoyé par Rezdy le 27/11/2018

Hello there Leo,
Thank you so much for your feedback. I am sorry you had such a difficult with your daylight savings time changes. I'm sure that has been a challenge. Unfortunately, most of this was something that was out of our hands and was due to your government making those changes to their process. We had bubbled your urgent request up to our dev team but much of the issue was due to the fluctuation from the Brazilian government and we weren't able to make the adjustments to your sessions as quickly as you had requested. I do apologize for any frustration this may have caused.
As far as your other suggestions/requests, rest assured we are continuing to make changes to our system and do roll out updates often. Many of these updates are based on the suggestions of our suppliers/customers so please know your requests have been heard. Please stay tuned for continued roll out's of new and exciting features coming soon!

Powerful booking software at a fair price

Publié le 27/07/2017
Patrick C.
Co-Founder
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I've used Rezdy for many years and even though sales reps from many of their competitors consistently try to woo me over, here I am today still working with Rezdy. First a foremost, Rezdy is the most robust booking software you can subscribe to at a monthly flat rate. All the other contenders charge IMHO an unreasonable amount for their "free" software. It's a good deal if you aren't doing much revenue, but as soon as you get to some bigger numbers, it becomes a big hit on the bottom-line. They have certainly evolved for the better over the last couple years and I am continually impressed in how they improve from year to year. They continue to add great features and are an essential component to my business.

Inconvénients: One feature I would like to have is importing tour session data from a CSV file. If you are coming over from a different system with inconsistent times in your tour sessions (like those working with cruise ships), it is tedious to get it all imported as you have to do it one at a time. A spreadsheet import would be amazing here. For what it's worth, I've never seen any system have this feature though :-/ Getting setup is sometimes a struggle, but as long as you are patient and willing to work diligently with customer support, everything will be great once you are off and running.

The Best Online Booking System for Tours and Activities

Publié le 18/12/2018
Jeff D.
Principal
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It has been really great and a big boost for our business.

Avantages: The platform is very customizable and there are preset configurations for various types of tours and activities which makes it a huge time saver when setting things up. They really get the need for data and analytics and make a good number of tools available to easily integrate with Google Analytics and Google Tag Manager. The Trip Advisor Review Express Integration also makes it very easy to grab a bunch of reviews and set the request process for reviews on auto-pilot. They also have these widgetized elements that make embedding calendars and products into your website very easy. All around, a great platform that really increased our bookings YOY and dramatically increased revenues in the business while lowering our time and customer interactions to get an booking. Highly recommend.

Inconvénients: It is a VERY robust system, and it does a LOT of stuff, so, there is a lot learn. The system is well documented and support is prompt, so like with any new system, you just have to work through it. A series of setup or getting started videos would be helpful though.

Rezdy - a perfect partner for toursim businesses

Publié le 08/08/2018
Gerd H.
Director
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We operate hire boats and guided tours with Food and Drink Add-ons purely as online-prebookable.
Rezdy was easy (but very time-consuming) to setup and it is very easy to modify products and resources. Any occuring issues or questions are tackled by the superb support team immediately and thoroughly. So far (2.5 years of operation) we have not experienced any outage or software glitch with rezdy.

Avantages: Ease of use, the ease of implementing it in our website and the AWESOME (!) support team.

Inconvénients: The "Reports" tool especially the export function gives a very bad user experience and it is not calculation properly (you can't rely on the exported csv and you have to recalculate it manually).

Réponse de l'éditeur

envoyé par Rezdy le 21/08/2018

Hello there Gerd, Thank you so much for sharing your experiences with Rezdy. I am glad to hear that you have gotten such great support from our Support team. They are pretty darn awesome! Thank you for also providing feedback about that "reports" tool. We have already been made aware of this issue and our development team is aware and working on it. Appreciate you letting us know that you have had the same struggle. Please be patient with us as we get to work on making these updates. Should you have any other feedback, please do let us know, as you have already mentioned, our amazing support team is always willing to help.

The BEST tour booking software

Publié le 09/09/2015
Jesse C.
Founder
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: We've been using Rezdy for over a year. We absolutely love it. My company would not have been able to grow into its current state without their amazing software. We've booked thousands of customers through it now and have no plans of switching. They continue to release new features that are true improvements based on product direction and customer feedback. Pros:
- 100% uptime so far (Absolutely mission critical)
- Regular releases of new, useful features
- Quick responses from customer service
- Bugs addressed fully and properly
- Modern software technology and development methodology
- Fully featured for pretty much any tour business. We've changed our business model around about a dozen times now and there are very few things that Rezdy hasn't been able to do. Public bookings, private groups, gift cards, you name it and Rezdy probably does it.
- Mature software
- Great pricing structure
- Everything just works. We've never lost an order, never accidentally deleted anything, nothing has ever been booked for the wrong day, a payment has never gone missing. Their software has never been at fault for any of our errors.
- Mobile/responsive design interface
- Integration with other software like google analytics
Cons:
- Some features, particularly an easy way to cancel reservations + refund trips in bulk, that we need are slow to roll out. This isn't just a con for Rezdy though. As far as I'm aware, no competing software has solved this issue.
- The backend mobile interface is a bit meh at the moment. It works, but needs a lot of improvement. Note though, that their front-end mobile interface (the part where your customer books) is stellar.
- No testing or backup environments
I evaluated ALL the tour booking software (no joke. all of it) that was available in 2014 and picked Rezdy out of a big long list of them. They are leaps and bounds ahead of the competition. Since then, the only competitor that I think might come close to them might be Peek. My background is in UX and software development. I know how software is built and how software shops are run. The majority of the booking software out there is terrible and made on old software development principles and technologies. Rezdy is very modern in both their methodology and technology. Bottom line: Try Rezdy, you won't regret it. And feel fortunate that, in a sea of terrible tour operator software, Rezdy has created something fantastic and continues to improve it.

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