Kickserv
par Kickserv
Qui utilise Kickserv ?
Les entreprises de services cherchant à éliminer les procédures papier, à convertir plus de leads, à suivre et conclure des affaires de manière plus efficace et à contrôler la planification des tâches tout en rationalisant la facturation et la collecte des paiements en espèces.
Description de Kickserv
CONÇU ET APPROUVÉ PAR DES PROFESSIONNELS DES SERVICES. Un des logiciels les plus abordables et les plus conviviaux pour les petites entreprises de services comptant entre 1 et 25 employés.
Gestion complète de votre activité : planification, gestion des leads, estimations, exécution des travaux complets sur le terrain, factures, paiements et plus encore ! Entièrement intégré à Quickbooks. Il s'agit également de l'une des plateformes les plus éprouvées du marché, conçue pour simplifier et gérer votre entreprise de services.
Approuvée par des milliers d'entreprises de services depuis plus de 20 ans.
Informations sur Kickserv
Kickserv
http://www.kickserv.com/
Fondé en 2006
Prix de Kickserv
Kickserv est disponible en version gratuite et propose un essai gratuit. La version payante de Kickserv est disponible à partir de 59,00 $US/mois.
À partir de
59,00 $US/mois
Version gratuite
Oui
Essai gratuit
Oui
Déploiement
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Support en horaire de bureau
En ligne
Kickserv - Fonctionnalités
Produits similaires
Logiciels les + demandés
Avis sur Kickserv
Afficher 5 avis sur 292
Cyndi F.
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Note globale5/5
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Facilité d'utilisation4/5
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Fonctionnalités4/5
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Support client5/5
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Rapport qualité-prix4/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 01/03/2019
"Get your DISPTACH house in order"
Commentaires: We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very frustrated in the beginning but now have become a believer that THIS IS a great program for our growing business. I am looking forward to see which upgrades are coming for 2019. (Allow techs to search for specific job numbers in the field, colors change as job phases are uploaded with new people assigned to same job, adding the use of our standard quote forms, time sheet management)
Avantages: Able to track all incoming calls with a glance at calendar screen. See every tech (color coded) daily, weekly and monthly. Track days off, vacations, in a glance, with customer on the phone!
Inconvénients: Still no way to automatically change color coding as each phase of a project is completed and we need to add different tradesmen to the job. We have to "open" each job BEFORE we schedule a tech to see if he/she is already assigned to an ongoing job.
Réponse de l'éditeur
envoyé par Kickserv le 12/03/2019
Hello Cyndi,
Many thanks for the abundance of positive feedback. And as always the suggestions to make our product better and more user friendly is what we thrive on here.
To quickly gather what jobs a technician or tradesman is on go directly to our Jobs index page and use the "assign to" filter.
Ping me back from within the app if you'd like to discuss this idea further. We are here to help.
- Provenance de l'utilisateur
- Publié le 01/03/2019
Scott N.
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Note globale4/5
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Facilité d'utilisation5/5
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Fonctionnalités3/5
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Support client5/5
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Rapport qualité-prix3/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 12/07/2019
"Kickserv Review"
Commentaires: Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.
Avantages: The ability to store everything together.
Inconvénients: It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.
- Provenance de l'utilisateur
- Publié le 12/07/2019
Josh B.
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Note globale2/5
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Facilité d'utilisation2/5
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Fonctionnalités1/5
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Support client1/5
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Rapport qualité-prix1/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 16/02/2017
"Lack of response to concerns. Converted us to new platform a day early while open."
Commentaires:
Our experience with this software was average until the migration from SSK to Kickserv.
1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.
Avantages: drag and drop capabilities
Inconvénients: Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful
Réponse de l'éditeur
envoyé par Kickserv le 05/03/2017
The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs.
We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.
- Provenance de l'utilisateur
- Publié le 16/02/2017
Ruben L.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 07/02/2020
"Great Kickserv "
Commentaires: I work with this software everyday and is early simple to use
Avantages: They updated lots of there products which I like there character got updated from 1000 to infinite.
Inconvénients: I can only download 1 picture at a time from my iPhone it would be great if they can allow a select and drag all
Réponse de l'éditeur
envoyé par Kickserv le 15/02/2020
Ruben - thank you for the great words. That is the effect we want to create with our customers like you. As for selecting multiple pictures you certainly can. Test this on one of your co-worker's phones to verify or use the blue chat bubble to talk to tech support if the problem persists.
- Provenance de l'utilisateur
- Publié le 07/02/2020
Amir J.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 24/06/2019
"Best CRM Platform!!"
Commentaires:
-Easy way to download and calculate jobs for accounting.
-Great way to have clear access for everyone in the company to the CRM via the app. The detailed and yet simple organizational process with Kickserv has added tremendous value to us.
Avantages:
-Organization of data and customer list
-Convenient way to calculate weekly, monthly jobs sold.
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Inconvénients:
-Sometimes it does not load properly
-Would be great what time notes are added to NOTES section for each tab
Réponse de l'éditeur
envoyé par Kickserv le 26/06/2019
Hello Amir,
Thank you for your feedback and EXCELLENT scoring. We have been doing field service work for well over 30 years now. Plus, thank you for your feature request since I was able to submit it within our Product Board.
- Provenance de l'utilisateur
- Publié le 24/06/2019
